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A
Rating: 4 out of 5
Nice product, shipped quickly.
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 1 out of 5
I am more than disappointed with the state of my received packages.
Very poorly packaged, without cushioning or protection, I received them ripped open.
15 boxes were completely damaged, crushed, torn.
They are unusable in their current state.
Problematic and unacceptable, especially on an order of barely 200 boxes to assemble anyway.
Honestly disappointed.
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Very poorly packaged, without cushioning or protection, I received them ripped open.
15 boxes were completely damaged, crushed, torn.
They are unusable in their current state.
Problematic and unacceptable, especially on an order of barely 200 boxes to assemble anyway.
Honestly disappointed.
Response from Selfpackaging
Hello,
sorry for this situation.
I will send you the boxes that you cannot use if you tell me what they are. It would also be helpful if we received photos (if you have any) to be able to retrieve the boxes and inform the courier service.
I hope this unfortunate event will not compromise your trust in our work.
Thank you in advance for your kind response,
Daniela
sorry for this situation.
I will send you the boxes that you cannot use if you tell me what they are. It would also be helpful if we received photos (if you have any) to be able to retrieve the boxes and inform the courier service.
I hope this unfortunate event will not compromise your trust in our work.
Thank you in advance for your kind response,
Daniela
A
Rating: 4 out of 5
Compliant
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A
Rating: 4 out of 5
Hello, I am relatively happy with the quality of the boxes, however the shipping costs are very very expensive! Too bad
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A
Rating: 4 out of 5
good site
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A
Rating: 4 out of 5
Too bad the street number was missing from the address. The postman must have searched for a long time and was somewhat annoyed, which is normal, especially since I had clearly provided you with the street number!
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Response from Selfpackaging
Hello Joseph, You had indicated the street number in the title of your registered address in your client area and not in the 'address' field intended for the carrier. I took the liberty of correcting the address you registered in your space so that this does not happen again and that the number appears correctly on the shipping label. Have a great day.
A
Rating: 4 out of 5
correct
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A
Rating: 4 out of 5
good value for money
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A
Rating: 1 out of 5
A disaster!
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Response from Selfpackaging
Hello Myriam,
We are all surprised to read your comment knowing that we are currently in the first phase of creating your mockup and that this is not the final order.
We have tried to meet the many criteria requested for your mockup as much as possible with the resources available in our offices. Our designer spent an entire day creating your mockup trying a multitude of options.
As indicated in my email following the sending of the mockup, I detailed the modifications made due to technical restrictions.
I will get back to you in the afternoon so that we can continue working on this project and find the most suitable solutions.
Best regards,
Christelle
We are all surprised to read your comment knowing that we are currently in the first phase of creating your mockup and that this is not the final order.
We have tried to meet the many criteria requested for your mockup as much as possible with the resources available in our offices. Our designer spent an entire day creating your mockup trying a multitude of options.
As indicated in my email following the sending of the mockup, I detailed the modifications made due to technical restrictions.
I will get back to you in the afternoon so that we can continue working on this project and find the most suitable solutions.
Best regards,
Christelle
A
Rating: 4 out of 5
The boxes are easy to make. I received more in quantity than I ordered which allows for a backup if some are not perfect (the plastics are less regular than the boxes, but overall it's good). I recommend
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A
Rating: 1 out of 5
Very disappointed!
Poor print quality.
To throw away!
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Poor print quality.
To throw away!
Response from Selfpackaging
Hello Sofia,
I just sent you an email to ask you to send us photos of the received boxes so we can check the print quality.
Thank you in advance.
I just sent you an email to ask you to send us photos of the received boxes so we can check the print quality.
Thank you in advance.
A
Rating: 1 out of 5
still no news about my order....
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Response from Selfpackaging
Hello Magali,
Your order was shipped on the same day it was received in our workshop. Then, the tracking of your packages was communicated to you via a notification from UPS.
I see that the carrier had difficulty completing the delivery, which was ultimately made on June 6, as the address provided was reportedly changed afterwards (moving).
I hope you are satisfied with your order and remain at your disposal if needed.
Have a great day.
Your order was shipped on the same day it was received in our workshop. Then, the tracking of your packages was communicated to you via a notification from UPS.
I see that the carrier had difficulty completing the delivery, which was ultimately made on June 6, as the address provided was reportedly changed afterwards (moving).
I hope you are satisfied with your order and remain at your disposal if needed.
Have a great day.
A
Rating: 1 out of 5
4 characters
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Response from Selfpackaging
Hello Nicolas,
As indicated by phone just now, regarding a custom model order that is at the first testing stage, it is preferable to communicate directly by email or phone.
Indeed, the first custom models are rarely the final boxes and often require several adjustments or modifications.
While waiting for your feedback on the modifications to be made, I wish you a good end of the day.
As indicated by phone just now, regarding a custom model order that is at the first testing stage, it is preferable to communicate directly by email or phone.
Indeed, the first custom models are rarely the final boxes and often require several adjustments or modifications.
While waiting for your feedback on the modifications to be made, I wish you a good end of the day.
A
Rating: 4 out of 5
The shipment was very fast but the packaging could have been a bit better done. The box was too big, the filling with cushioning particles could have been avoided, and the packages of boxes inside slid which ended up wrinkling the tissue paper that came with it.
Aside from this, I am very happy with the boxes.
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Aside from this, I am very happy with the boxes.
Response from Selfpackaging
Hello Natalia, thank you for your feedback and your clarifications. We are delighted that you like the boxes. Furthermore, we have forwarded your comments to our workshop to avoid this type of inconvenience by better adjusting the shipping packaging. Have a great day!
A
Rating: 4 out of 5
Well done
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A
Rating: 1 out of 5
The print quality is horrible, my visual is barely visible while on the site during creation everything was clear..
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Response from Selfpackaging
Hello Lucie,
Our Customer Service is available from Monday to Friday by email and by phone to answer all your questions or doubts regarding our products and orders made.
We have not received any email or photos of the boxes received from you on this subject. I am sending you an email to send us the necessary elements for verifying the printing done on your boxes.
Best regards,
Our Customer Service is available from Monday to Friday by email and by phone to answer all your questions or doubts regarding our products and orders made.
We have not received any email or photos of the boxes received from you on this subject. I am sending you an email to send us the necessary elements for verifying the printing done on your boxes.
Best regards,
A
Rating: 2 out of 5
Too little general information
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Response from Selfpackaging
Hello Valérie, we apologize for the delay in responding to your emails, we are in a period of high order volume, affecting the response times of our customer service. We were finally able to answer your questions by phone this morning and are delighted. Have a great day and see you soon!
A
Rating: 4 out of 5
A site that offers interesting products (I previously ordered simple kraft shipping boxes at a good price and of good quality).
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A
Rating: 4 out of 5
Order that corresponds to the request
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A
Rating: 4 out of 5
Products conform to the visuals. Fast delivery. Satisfied with my purchases
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A
Rating: 4 out of 5
Not really easy for little order
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A
Rating: 4 out of 5
A good choice, fast delivery, could be cheaper for shipping costs.
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A
Rating: 4 out of 5
Great.
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A
Rating: 4 out of 5
Well-made website
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Compliant and Good
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A
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
My order arrived incomplete. 3 boxes out of 7.
However, I commend the customer service that was able to respond quickly and provide me with a solution.
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However, I commend the customer service that was able to respond quickly and provide me with a solution.
Response from Selfpackaging
Thank you for your comment. We indeed attach as much importance to the quality of our products as to our service. We are delighted to have been able to satisfy you despite the error made. Have a very good day.
A
Rating: 1 out of 5
I did not receive any lid for my box, no interest
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Response from Selfpackaging
Hello, as indicated just now by phone, it may be that our little hands in the workshop indeed forgot the 2 missing lids from the 7 requested samples. You just need to inform us to arrange the situation. We can be reached by phone and by email. Best regards.
A
Rating: 4 out of 5
.........
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A
Rating: 4 out of 5
The samples that arrived are not all the right color but it's not a big deal. The packaging is neat.
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A
Rating: 4 out of 5
A professional site, good quality products with top-notch customization. I recommend you.
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A
Rating: 4 out of 5
Very good service, cardboard of good quality, easy to assemble even by oneself!
Only downside, the packaging cardboard in a deplorable state.
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Only downside, the packaging cardboard in a deplorable state.
A
Rating: 4 out of 5
Speed of processing and shipping.
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A
Rating: 2 out of 5
To find a relay it always bugs
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Response from Selfpackaging
Hello,
Indeed, the site of our carrier where the search for relay points is carried out is regularly updated which alters its display.
Moreover, it is preferable to use a browser such as Chrome or Internet Explorer to access our site to ensure its fluidity. The Safari browser is not recommended.
Do not hesitate to contact us if needed during your next order.
Have a nice day.
Indeed, the site of our carrier where the search for relay points is carried out is regularly updated which alters its display.
Moreover, it is preferable to use a browser such as Chrome or Internet Explorer to access our site to ensure its fluidity. The Safari browser is not recommended.
Do not hesitate to contact us if needed during your next order.
Have a nice day.
A
Rating: 4 out of 5
Good quality products. Fast delivery. Too bad it's so expensive.
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A
Rating: 4 out of 5
Easy order, still a bit expensive.
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A
Rating: 4 out of 5
We even received our order a little earlier than expected!
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A
Rating: 4 out of 5
A lot of products.
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A
Rating: 4 out of 5
Good service and speed.
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