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A
Rating: 4 out of 5
Good, no problem.
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Attention, you cannot place an order on certain browsers, this should be specified in the cart
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A
Rating: 4 out of 5
Sent within the deadlines, careful and fast.
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A
Rating: 3 out of 5
The address on the label was incomplete and the UPS driver not being very bright, I had to call the local UPS office to be delivered at home ...
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A
Rating: 4 out of 5
I really like the products, they are very high quality.
The packaging of the order is light, everything arrives loose but since there are a few extra pieces it's okay. But it's stressful every time receiving the orders.
The customer service is responsive in case of issues.
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The packaging of the order is light, everything arrives loose but since there are a few extra pieces it's okay. But it's stressful every time receiving the orders.
The customer service is responsive in case of issues.
A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
My package arrived open, the contents exposed to the open air and the weather. Luckily, nothing was stolen or damaged.
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A
Rating: 4 out of 5
Good, compliant and on time!
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A
Rating: 4 out of 5
Very satisfied with my order: cardboard packaging + personalized labels. I had to redo it several times to customize the labels because the presentation of the site did not display correctly. But very satisfied with the result and the speed of delivery.
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A
Rating: 3 out of 5
correct site and good product
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A
Rating: 1 out of 5
Delivery wrong size, impossible to get a return from customer service
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Response from Selfpackaging
Hello Léa,
We received your email informing us of the situation on Friday, April 9 in the morning.
I replied to you by email the same day at 1 PM.
As you may have noticed, we resolved the situation by sending you the boxes in the right size. You should receive them this Thursday, April 15.
Again, our apologies for this error.
Best regards,
Élia.
We received your email informing us of the situation on Friday, April 9 in the morning.
I replied to you by email the same day at 1 PM.
As you may have noticed, we resolved the situation by sending you the boxes in the right size. You should receive them this Thursday, April 15.
Again, our apologies for this error.
Best regards,
Élia.
A
Rating: 4 out of 5
Good as usual
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A
Rating: 1 out of 5
I ordered boxes but received the wrong sizes
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Response from Selfpackaging
Hello Anissa, We have received your message regarding this and we have confirmed that the boxes received are indeed in the size you ordered (size M). You can verify this in your order history by checking your invoice.
If you want a different size, you need to place a new order and at the same time return the unwanted boxes for a refund. Please follow the steps indicated in the following link: https://selfpackaging.fr/content/37-conditions-de-retour. Do not hesitate to get back to us if needed. Best regards.
If you want a different size, you need to place a new order and at the same time return the unwanted boxes for a refund. Please follow the steps indicated in the following link: https://selfpackaging.fr/content/37-conditions-de-retour. Do not hesitate to get back to us if needed. Best regards.
A
Rating: 4 out of 5
Fast and efficient
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A
Rating: 4 out of 5
Very good experience on the site, the products meet my expectations.
The only downside would be the shipping time which is a bit long.
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The only downside would be the shipping time which is a bit long.
A
Rating: 3 out of 5
A bit disappointed with the customer service with whom it is difficult to carry out long-term commercial actions.
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A
Rating: 4 out of 5
ok on the selfpackaging side but UPS delivery 0. I paid high shipping fees for the package not to even arrive at my home!
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A
Rating: 3 out of 5
The site is not bad and the products are of good quality but there was a color mistake in my order.
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A
Rating: 4 out of 5
Clear
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A
Rating: 1 out of 5
Order not delivered
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Response from Selfpackaging
Hello Catherine,
The delivery person could not make the delivery because he showed up during your closing days (not having been informed beforehand).
As confirmed by email just now, I have just sent your opening days to UPS so that the carrier can make the corresponding delivery.
I have also specified this important information in your address so that the carrier can have the information for future orders.
Have a nice day.
The delivery person could not make the delivery because he showed up during your closing days (not having been informed beforehand).
As confirmed by email just now, I have just sent your opening days to UPS so that the carrier can make the corresponding delivery.
I have also specified this important information in your address so that the carrier can have the information for future orders.
Have a nice day.
A
Rating: 3 out of 5
average
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A
Rating: 1 out of 5
I did not receive an email stating that the ordered product was no longer available. I had called customer service to be sure of receiving it on time, the operator had confirmed everything to me. I had to contact the company myself to ask why I had not heard about my order more than a week after placing it, and there I was told that the item was no longer available. Since this was a professional use order, I was very disappointed. Moreover, the order arrived in two completely shredded boxes with the product in contact with external shocks.
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Response from Selfpackaging
Hello Caroline,
We sincerely apologize for the inconvenience caused regarding your order.
Indeed, we have received far more orders in recent weeks than in the entire history of Selfpackaging and have suffered a stock shortage on the Christmas printed boxes much earlier than expected.
During these end-of-year periods, it is important to take into account that we do our utmost to satisfy the large volume of orders and try not to have delays in production.
However, this is unfortunately not the case for some orders.
That is why we sent you boxes with printed stickers as an alternative.
Regarding the condition in which you received the boxes, please send me photos and the quantity of boxes affected by the shocks by email at [email protected] so that I can forward them to our carrier and send you compensation.
Thank you in advance. Best regards. Christelle.
We sincerely apologize for the inconvenience caused regarding your order.
Indeed, we have received far more orders in recent weeks than in the entire history of Selfpackaging and have suffered a stock shortage on the Christmas printed boxes much earlier than expected.
During these end-of-year periods, it is important to take into account that we do our utmost to satisfy the large volume of orders and try not to have delays in production.
However, this is unfortunately not the case for some orders.
That is why we sent you boxes with printed stickers as an alternative.
Regarding the condition in which you received the boxes, please send me photos and the quantity of boxes affected by the shocks by email at [email protected] so that I can forward them to our carrier and send you compensation.
Thank you in advance. Best regards. Christelle.
A
Rating: 4 out of 5
It's very good, just the delivery time was longer
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A
Rating: 4 out of 5
the package arrived on time, thank you
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A
Rating: 3 out of 5
A bit unfortunate that shipping costs are not free for the ordered amount
Also unfortunate that return costs are also at our expense. The order therefore costs us dearly for what we receive
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Also unfortunate that return costs are also at our expense. The order therefore costs us dearly for what we receive
A
Rating: 4 out of 5
Clear site, with a lot of choices
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A
Rating: 3 out of 5
Complicated order: for each item added to the cart, the quantities are twice as high.. Be sure to check so as not to order and pay more than expected. Choosing the UPS pickup point is impossible via Safari and not available during confinement..
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A
Rating: 3 out of 5
site to improve
for example when searching 2210M, no response.
the site cannot send to 2210, M being an option
the price is also difficult to interpret, excluding tax, including tax?
price changing from one order to another
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for example when searching 2210M, no response.
the site cannot send to 2210, M being an option
the price is also difficult to interpret, excluding tax, including tax?
price changing from one order to another
A
Rating: 4 out of 5
only the references are missing on the boxes.
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A
Rating: 4 out of 5
Great customer service but the box I ordered was too big for my product.
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A
Rating: 4 out of 5
Very well packaged super fast shipping.
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A
Rating: 3 out of 5
The site is not badly done but the product is disappointing
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A
Rating: 4 out of 5
Home delivery at the price of the relais point due to COVID. Quick and efficient contact. Correct product.
I would have liked the weight of the cardboard to be indicated or an indication of the rigidity.
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I would have liked the weight of the cardboard to be indicated or an indication of the rigidity.
A
Rating: 4 out of 5
Very good site, I was able to find everything I needed. Very fast delivery.
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A
Rating: 4 out of 5
Fast delivery and order compliant
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A
Rating: 4 out of 5
Carefully check your order.
French staff on the phone very efficient
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French staff on the phone very efficient
A
Rating: 4 out of 5
Site a bit slow but very practical.
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A
Rating: 4 out of 5
Good quality overall, perfect follow-up.
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A
Rating: 4 out of 5
Great!
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A
Rating: 1 out of 5
Customer service not correct at all.
They do not take into account my request made by email following the receipt of my order.
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They do not take into account my request made by email following the receipt of my order.
Response from Selfpackaging
Hello Ophélie, I confirm that I replied to your initial message on the same day I received it. However, your response was sent when we were closed (public holiday in Catalonia), so you received an automatic reply from me indicating that I would be back this Monday, September 28. I am now getting back to you by email. Thank you for your understanding.