Customer reviews of Selfpackaging

9,3 /10

Based on 2 704 published reviews

5 2 079 77% 4 399 15% 3 120 4% 2 51 2% 1 55 2%

Summary of reviews

Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 26/10/2018 à 13h50 following a purchase from 17/10/2018

a bit messy site

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Acheteur Vérifié

Published on 25/10/2018 à 12h58 following a purchase from 16/10/2018

Great

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Acheteur Vérifié

Published on 25/10/2018 à 12h37 following a purchase from 16/10/2018

generally good

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Acheteur Vérifié

Published on 18/10/2018 à 17h02 following a purchase from 08/10/2018

Well packaged parcel, very reasonable delay.

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Acheteur Vérifié

Published on 17/10/2018 à 12h58 following a purchase from 08/10/2018

Lack of clarity

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Acheteur Vérifié

Published on 12/10/2018 à 12h44 following a purchase from 03/10/2018

The site is very good, the only downside is the delivery price. SelfPackaging provides a few extra samples in case of problems during assembly

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Acheteur Vérifié

Published on 10/10/2018 à 17h18 following a purchase from 22/09/2018

The site is well made, functional, but not very precise, it would be good to inform the customer about the quality and thickness of the materials used.

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Acheteur Vérifié

Published on 27/09/2018 à 12h16 following a purchase from 12/09/2018

Delivery costs too high. No free shipping for certain products.

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Acheteur Vérifié

Published on 24/09/2018 à 15h19 following a purchase from 10/09/2018

the product is very good but delivery by ups is deplorable

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Acheteur Vérifié

Published on 08/09/2018 à 16h39 following a purchase from 30/08/2018

the site is well made, practical and clear

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Acheteur Vérifié

Published on 07/09/2018 à 13h26 following a purchase from 28/08/2018

Good

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Acheteur Vérifié

Published on 06/09/2018 à 12h25 following a purchase from 27/08/2018

Products received quickly and matching the description. Good quality.
High shipping costs compared to the product price, which considerably increases the unit cost.

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Acheteur Vérifié

Published on 04/09/2018 à 12h48 following a purchase from 23/08/2018

good, fast, disappointed with the packaging of the small boxes

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Acheteur Vérifié

Published on 30/08/2018 à 18h53 following a purchase from 17/08/2018

kekek

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Acheteur Vérifié

Published on 20/08/2018 à 08h35 following a purchase from 26/07/2018

Scandalous treatment of my order.
I am informed at the last moment that the printing of my boxes is no longer possible, they do not respond to my refund request... having to find a solution urgently, a disaster!

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Response from Selfpackaging Published on 22/08/2018

Hello Aude,
I am still waiting for your bank information to proceed with the refund. We are sorry for the inconvenience encountered with your order.
Best regards.

Acheteur Vérifié

Published on 07/08/2018 à 14h53 following a purchase from 20/07/2018

Basket made the day before with a promotion on the items. Basket validated the next day, the promotion had expired. I would have liked to know this beforehand, I would have validated my basket the same day...

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Acheteur Vérifié

Published on 24/07/2018 à 14h17 following a purchase from 13/07/2018

Delivery a bit long but material meets my expectations, sturdy and pretty boxes.

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Acheteur Vérifié

Published on 13/07/2018 à 14h46 following a purchase from 04/07/2018

Top!

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Acheteur Vérifié

Published on 11/07/2018 à 21h41 following a purchase from 28/06/2018

A very large choice and fast shipping.

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Acheteur Vérifié

Published on 10/07/2018 à 12h23 following a purchase from 30/06/2018

Nothing to report

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Acheteur Vérifié

Published on 02/07/2018 à 09h25 following a purchase from 23/05/2018

delays and follow-ups as well as a terrible communication no respect for requests or the urgency mentioned, moreover delivery again with damages I have photos to support more noted on the delivery receipt!

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Response from Selfpackaging Published on 02/07/2018

Hello Jérôme,
I am sorry to hear that the package was damaged during delivery. I invite you to contact us at [email protected] to find a solution to your problem. Please know that we do everything possible to ensure that your orders are shipped in the best conditions and as quickly as possible.
Best regards.

Acheteur Vérifié

Published on 30/06/2018 à 14h17 following a purchase from 20/06/2018

Well organized

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Acheteur Vérifié

Published on 27/06/2018 à 14h46 following a purchase from 18/06/2018

The boxes arrived white while the order was for printed boxes!!!

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Response from Selfpackaging Published on 27/06/2018

Hello Graciela,
We apologize for the mistake made during your order. As mentioned during our phone conversation in recent days, we will resend the order as you ordered it.
Best regards.

Acheteur Vérifié

Published on 26/06/2018 à 12h32 following a purchase from 15/06/2018

The orders are in accordance with my request but I did not receive the requested sample which was charged to me over 3€.

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Acheteur Vérifié

Published on 24/06/2018 à 11h33 following a purchase from 05/06/2018

Ease of placing my order which perfectly matches my search. I was very well informed about the tracking and delivery of the ordered item.

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Acheteur Vérifié

Published on 12/06/2018 à 12h45 following a purchase from 01/06/2018

Compliant with the description, very simple folding

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Acheteur Vérifié

Published on 06/06/2018 à 19h31 following a purchase from 28/05/2018

The price is attractive but the shipping cost is simply exorbitant, for the price one could expect luxury packaging but far from it, just a simple cardboard box, no reinforcements, and nothing protects the order. My box arrived completely damaged, I was lucky that the merchandise was in good condition. So service needs to be reviewed or prices lowered!

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Response from Selfpackaging Published on 07/06/2018

Hello Rozenn,
Thank you for your feedback regarding our offer and delivery. We are trying to provide you with a delivery service (UPS) at the best price. Your comment will help us improve.
Best regards

Acheteur Vérifié

Published on 04/06/2018 à 07h53 following a purchase from 23/05/2018

Good

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Acheteur Vérifié

Published on 29/05/2018 à 16h20 following a purchase from 16/05/2018

Perfect in terms of delivery. The products are really of quality but the site is much, much too slow. 45 minutes of browsing between products. It's really a shame, as I almost left just because of that.

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Acheteur Vérifié

Published on 25/05/2018 à 12h21 following a purchase from 16/05/2018

Very serious

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Acheteur Vérifié

Published on 25/05/2018 à 12h11 following a purchase from 16/05/2018

fast delivery, item faithful to my order, however a small diagram for quick assembly slipped into the delivery would be very useful!

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Response from Selfpackaging Published on 25/05/2018

Hello Virginie,
We have assembly videos directly on the product page ;)
Best regards

Acheteur Vérifié

Published on 22/05/2018 à 20h42 following a purchase from 10/05/2018

The site is well made, clear, precise, which makes ordering very easy. The delivery is quite fast.

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Acheteur Vérifié

Published on 22/05/2018 à 12h37 following a purchase from 11/05/2018

Fast and in line with my expectations. I will go through them again

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Acheteur Vérifié

Published on 15/05/2018 à 13h26 following a purchase from 06/05/2018

Fast and compliant delivery, but I couldn't get a refund for one of my orders and some parts of the site and emails are not in my language.

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Acheteur Vérifié

Published on 10/05/2018 à 13h11 following a purchase from 29/04/2018

Well-made site, easy to use

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Acheteur Vérifié

Published on 08/05/2018 à 13h23 following a purchase from 27/04/2018

The boxes are very good and conform to my order but the labels were supposed to be round and they are square... too bad

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Response from Selfpackaging Published on 08/05/2018

Hello Agathe,
I am sorry for the inconvenience regarding the labels, can you contact me at [email protected] indicating the order number?
Wishing you a nice day.

Acheteur Vérifié

Published on 03/05/2018 à 15h24 following a purchase from 04/04/2018

Not very sturdy

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Acheteur Vérifié

Published on 02/05/2018 à 12h46 following a purchase from 23/04/2018

Very disappointed with this site. The expected product is not as hoped and for two products of barely 3€ each, 17€ in shipping costs!!! And with a very long delivery time! I really do not recommend!!

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Response from Selfpackaging Published on 02/05/2018

Hello Claudia,
I understand your feelings however looking more closely at your invoice, it is actually 10€ shipping costs for your order. We work on a just-in-time basis and we regret having experienced a stockout for this product.
To make it up to you, we will assign you a discount code if you contact us at [email protected].
Awaiting your response.

Acheteur Vérifié

Published on 25/04/2018 à 13h49 following a purchase from 16/04/2018

Practice

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Acheteur Vérifié

Published on 18/04/2018 à 11h22 following a purchase from 24/03/2018

Unfortunately, I am unable to appreciate anything because I have not received my order.
Despite messages and phone calls, I have nothing.
UPS claims to have left my package at the Town Hall (really?? On what grounds??) However, the Town Hall of my village has nothing for the simple reason that it was exceptionally closed because the staff was in training. I took a photo for the notice on the door.
I have €200 in the wild and I hardly appreciate it!!!!

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Response from Selfpackaging Published on 18/04/2018

Hello Kare,
I opened an investigation with UPS who certifies that the product has been delivered, by going to the UPS site and entering the tracking number 1ZA5E5706868424250 you can see that the delivery has been made.
I invite you to write to me at salut@selfpackaging to find a solution with the UPS carrier.
Best regards.