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A
Rating: 5 out of 5
Very good site and very good customer service
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very satisfied, confirmed order, received quickly
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A
Rating: 1 out of 5
The package was not delivered on time at all. I had to return it.
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Response from Selfpackaging
Hello Lucille,
Your order was indeed delivered 1 day late compared to the usual 7 working days.
As indicated in your order, during this period (since the end of November with Black Friday), we informed you that there could be some delivery delays due to the high volume of orders and transport delays.
If you needed the boxes by a specific date, it would have been advisable to call our customer service to inform them.
Thank you for your understanding.
Your order was indeed delivered 1 day late compared to the usual 7 working days.
As indicated in your order, during this period (since the end of November with Black Friday), we informed you that there could be some delivery delays due to the high volume of orders and transport delays.
If you needed the boxes by a specific date, it would have been advisable to call our customer service to inform them.
Thank you for your understanding.
A
Rating: 5 out of 5
top !
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A
Rating: 5 out of 5
The order arrived on time and without damage.
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A
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
Good value for money
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A
Rating: 3 out of 5
I had to call customer service for the timely shipment of the order. Otherwise, the extra charge to speed up delivery would have been useless. Average. However, the after-sales service is very nice.
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A
Rating: 5 out of 5
Clear site, easy order, fast delivery
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A
Rating: 5 out of 5
Received before the deadlines, good finish, sturdy cardboard, the little attention of the seeds is very appreciated.
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A
Rating: 5 out of 5
Perfect 10/10
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A
Rating: 3 out of 5
Good products but the packaging needs to be reviewed, the products were not protected in the packaging box, which itself was damaged (torn in several places). Some products therefore arrived damaged.
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A
Rating: 5 out of 5
Thank you for the extra samples! Very cute tree seeds.
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A
Rating: 5 out of 5
fast and serious, I recommend
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A
Rating: 3 out of 5
Navigation on the site is good but shipping is very expensive for a rather mediocre service. Relay points are rare and far away. Items very poorly protected in the package, as a result, many items are very damaged. I was able to benefit from a package return to my home thanks to a very nice after-sales service lady. But despite my feedback regarding the protection of items in the package, the second package arrived protected in the same way, so some items are damaged too! But there I was not offered anything to compensate me...
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A
Rating: 5 out of 5
Product compliant.
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A
Rating: 5 out of 5
fast efficient of good quality and very well thought out!
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
I would be ready to wait a few more days!
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A
Rating: 5 out of 5
Simple and clear.
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A
Rating: 5 out of 5
Everything is perfect, however I find the shipping costs very high. It's a shame that shipping costs are not free for the boxes. Otherwise very fast delivery, the boxes are super pretty and thank you for the little gift :)
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A
Rating: 5 out of 5
the service is great!
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A
Rating: 5 out of 5
Service: top & fast. Product: PERFECT!
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A
Rating: 5 out of 5
Fast and perfect delivery as always. I also really like Self Packaging's initiative to engage in environmental protection. Bravo
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A
Rating: 5 out of 5
The site is very good, readable etc., thank you also for the 2 complementary boxes to understand the folding. Only downside Some issues with UPS for delivery. But I will soon order new boxes through your site! Thank you again!
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A
Rating: 5 out of 5
Very good!
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A
Rating: 5 out of 5
Well done, easy to use
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A
Rating: 5 out of 5
Very serious, delivery on time and in adequate packaging.
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A
Rating: 5 out of 5
Perfect, thank you very much!
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A
Rating: 1 out of 5
False information by phone
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Response from Selfpackaging
Hello Geneviève,
We are surprised to read your comment and do not understand which information you are referring to. Please feel free to let us know so that we can understand it.
Best regards,
We are surprised to read your comment and do not understand which information you are referring to. Please feel free to let us know so that we can understand it.
Best regards,
A
Rating: 5 out of 5
very satisfied, I recommend
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A
Rating: 5 out of 5
Excellent! Fast and careful shipping!
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A
Rating: 5 out of 5
Nothing to complain about, everything was correct from the order on the site to the delivery.
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A
Rating: 5 out of 5
as usual I am never disappointed
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A
Rating: 5 out of 5
Navigation on the site is very easy and very pleasant. Delivery was made within the proposed deadlines. I had to call for a small inquiry about shipping costs. I was very well received and well informed.
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A
Rating: 5 out of 5
Super responsiveness for our urgent request! Thank you!
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A
Rating: 5 out of 5
Very good!
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A
Rating: 3 out of 5
inconsistencies in the pricing module that can be misleading
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A
Rating: 5 out of 5
Fast as always! Excellent service! Thank you!
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