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A
Rating: 4 out of 5
good
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 1, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Delighted with my order! Superb product.
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A
Rating: 5 out of 5
Very reliable site. Product up to our expectations.
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A
Rating: 4 out of 5
pretty and practical site. I would change the logo of the videos, it took me several visits before associating the current image with a video link
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A
Rating: 5 out of 5
On-time delivery
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A
Rating: 5 out of 5
perfect!
very good follow-up very good contact
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very good follow-up very good contact
A
Rating: 5 out of 5
Very good site, professional, generous, more prints than expected in the package, in case of mistakes it helps... And candies :)
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A
Rating: 4 out of 5
Fast delivery as requested. However, given the weight of the boxes, the cardboard packaging was not sufficient... difficult to transport when it is torn.
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A
Rating: 5 out of 5
As always, everything is perfect: quality, speed, efficiency :)
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A
Rating: 5 out of 5
Very easy to navigate, nothing to complain about
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A
Rating: 5 out of 5
clear, precise with a wide choice of ideas, colorful
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A
Rating: 5 out of 5
It makes you want, has plenty of ideas and is very colorful.
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A
Rating: 1 out of 5
2 weeks to receive the order is unacceptable knowing that delivery is paid!!!! Ordered boxes of very poor quality!
I do not recommend this site!!!
I found better elsewhere and even cheaper!
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I do not recommend this site!!!
I found better elsewhere and even cheaper!
Response from Selfpackaging
Hello Madam,
I understand your disappointment but unfortunately you were part of an isolated order that required a product that was temporarily out of stock due to the holidays.
As for the quality of the micro-corrugated cardboard, it is the best available on the market.
I remain at your disposal to discuss this and I offer you -10% on your next order if you contact me at [email protected]
Best regards,
Cécile
I understand your disappointment but unfortunately you were part of an isolated order that required a product that was temporarily out of stock due to the holidays.
As for the quality of the micro-corrugated cardboard, it is the best available on the market.
I remain at your disposal to discuss this and I offer you -10% on your next order if you contact me at [email protected]
Best regards,
Cécile
A
Rating: 4 out of 5
good
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A
Rating: 5 out of 5
Very good
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A
Rating: 4 out of 5
Order received quickly and as expected
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A
Rating: 4 out of 5
Product as described
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A
Rating: 5 out of 5
Very personalized follow-up, extra boxes as a gift, home delivery, everything was great :)
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A
Rating: 5 out of 5
Package well packed and nice communication. Small gifts as a bonus. I really like the philosophy of this company. I definitely plan to order again on this site.
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A
Rating: 1 out of 5
Received the order on December 24th, a bit too late
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Response from Selfpackaging
Hello Sir,
Sorry that you had to deal with that cursed UPS point closed without us being notified!
I hope that the quality of my customer service and my business sense will motivate you to order from us again.
I will offer you a better price than what you can see on the website.
Best regards,
Cécile
Sorry that you had to deal with that cursed UPS point closed without us being notified!
I hope that the quality of my customer service and my business sense will motivate you to order from us again.
I will offer you a better price than what you can see on the website.
Best regards,
Cécile
A
Rating: 5 out of 5
serious, fast and competent with someone who answers you on the phone if you have a question!
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A
Rating: 5 out of 5
very good follow-up of the file, logistical help and advice
perfect
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perfect
A
Rating: 5 out of 5
Excellent
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A
Rating: 4 out of 5
Simple navigation and aesthetic site
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A
Rating: 5 out of 5
very satisfied with the merchandise, super quality of paper! TOP
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A
Rating: 5 out of 5
Great, as shown in the photo, fast delivery
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A
Rating: 4 out of 5
Very good
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A
Rating: 5 out of 5
Perfect! Thank you, I am delighted and I will see you very soon!
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A
Rating: 4 out of 5
Very easy to navigate
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A
Rating: 5 out of 5
great value for money and especially a great responsiveness from the French sales team. Thank you again for your advice.
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A
Rating: 5 out of 5
A site where I found exactly what I was looking for, so effective.
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A
Rating: 1 out of 5
This is not serious. I requested delivery to a relay point, but selfpackaging did not write my name on the package, so the relay store initially refused to give it to me. I only recovered it after a long dispute. Moreover, I never received any notification by email or phone to inform me that the package had arrived. If I hadn't checked the ups tracking myself, my order could have been sent back to the sender once the deadline had passed. It's very poorly organized.
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Response from Selfpackaging
Hello Madam,
As you can see on your customer file, you are called "Nombre Apellidos" or "First Name Last Name" in Spanish... You registered during a promotion that we had misconfigured. To make it up to you, you can contact me at [email protected] and I will send you a discount voucher for your next order... and I will update your name and first name.
Best regards,
Cécile
As you can see on your customer file, you are called "Nombre Apellidos" or "First Name Last Name" in Spanish... You registered during a promotion that we had misconfigured. To make it up to you, you can contact me at [email protected] and I will send you a discount voucher for your next order... and I will update your name and first name.
Best regards,
Cécile
A
Rating: 5 out of 5
The site is clear and the service is efficient and very pleasant
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A
Rating: 5 out of 5
Order shipped quickly, correct printing.
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A
Rating: 5 out of 5
Professional and efficient service
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A
Rating: 5 out of 5
Perfect !!
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A
Rating: 5 out of 5
Serious site. Fast shipping.
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A
Rating: 5 out of 5
A variety of choices, my order (without prints) was placed, processed, and shipped the same day!!!
it's professional and attentive, Thank you very much
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it's professional and attentive, Thank you very much
A
Rating: 4 out of 5
Good customer service despite the difficulties encountered during the order.
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A
Rating: 5 out of 5
Careful and fast shipping (barely a week to receive the package in France), and really great products, very good quality. I recommend and will recommend!!
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