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A
Rating: 5 out of 5
Perfect
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Very clear site, pleasant to browse, wide choice.
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A
Rating: 5 out of 5
Fast and compliant delivery
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A
Rating: 5 out of 5
Order well received in less than 7 days. Very satisfied with the ordered product, I will reorder without hesitation
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
I recommend selfpackaging! I received an order of about fifty 'picnic boxes': speed, quality, and reliability! A few extra boxes in the package, a little welcome message, I wouldn't hesitate to repeat the operation!
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A
Rating: 5 out of 5
Fast delivery and quality products. A bit expensive.
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A
Rating: 5 out of 5
Great variety of products and colors. Quality site.
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A
Rating: 5 out of 5
Perfect cardboard. Assembly is quick and the result is great. Thank you for the fast shipping.
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A
Rating: 5 out of 5
And also very good after-sales service.
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A
Rating: 2 out of 5
Pleasant site, but the product does not match the request. Too bad!
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Response from Selfpackaging
Thank you very much for your comment. Please send an email to [email protected] with the reason for your dissatisfaction and we will do our best to remedy it. Thank you.
A
Rating: 5 out of 5
Quick order, easy to assemble packaging, very neat and professional!
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A
Rating: 2 out of 5
The products are pretty good overall but the service really needs improvement!!
-please update your UPS pickup points, the one I chose hasn't existed for 3 years!! So my package went back to the sender in Spain, then resent to my address as requested. A lot of time wasted...
-impossible to reach someone by phone for information or a problem...
-not always a French translation in the received emails! Sometimes it's completely in Spanish, not practical at all when you don't speak the language!
-no SMS or email to notify that the package has arrived! More time wasted...
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-please update your UPS pickup points, the one I chose hasn't existed for 3 years!! So my package went back to the sender in Spain, then resent to my address as requested. A lot of time wasted...
-impossible to reach someone by phone for information or a problem...
-not always a French translation in the received emails! Sometimes it's completely in Spanish, not practical at all when you don't speak the language!
-no SMS or email to notify that the package has arrived! More time wasted...
Response from Selfpackaging
Hello Marianne,
Thank you for your feedback. We'll make a complaint to UPS since one of the UPS Ac. Point locations is not available anymore, as you said. We're sorry for the inconvenience caused.
You can send us an email to [email protected] or you can reach us at 186 650 734 if you require any further information. Kind Regards
Thank you for your feedback. We'll make a complaint to UPS since one of the UPS Ac. Point locations is not available anymore, as you said. We're sorry for the inconvenience caused.
You can send us an email to [email protected] or you can reach us at 186 650 734 if you require any further information. Kind Regards
A
Rating: 5 out of 5
Order shipped and reviewed very quickly! This is the second time I order and I was very satisfied! Thank you
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Rating: 4 out of 5
The order arrived in good condition and quickly. The little extra bonus in terms of quantity is welcome.
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Rating: 5 out of 5
Order received on time, and with the right products!
PS: I appreciated the extra boxes and the candies with the invoice.
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PS: I appreciated the extra boxes and the candies with the invoice.
A
Rating: 5 out of 5
Very good
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Rating: 4 out of 5
Very clear site, easy and quick order.
The received product is of quality and matches the product sheet. I recommend.
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The received product is of quality and matches the product sheet. I recommend.
A
Rating: 5 out of 5
Simple site to use
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A
Rating: 5 out of 5
Very professional! Well done!
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A
Rating: 5 out of 5
Quality items and super fast delivery
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A
Rating: 5 out of 5
Box easy to assemble, matches the order, affordable price
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A
Rating: 5 out of 5
happy
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A
Rating: 5 out of 5
Delivery time respected, product meets my expectations and a nice touch with the package! (candies and a little note). I will use this site again in the future!
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A
Rating: 5 out of 5
Easy to use, fast delivery and good result.
Personally, I find that the prices are not steep enough for very large quantities.
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Personally, I find that the prices are not steep enough for very large quantities.
A
Rating: 5 out of 5
Very pleasant, playful presentation, creative
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A
Rating: 5 out of 5
Products conform to the description and the photo / delivery on time
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A
Rating: 5 out of 5
Good products with demonstration videos on the site for assembly. And a few extra units in the package, it's a nice touch
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Rating: 3 out of 5
no tracking email with the package number
no info by email on the progress of the order, nor on the availability of the package
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no info by email on the progress of the order, nor on the availability of the package
A
Rating: 5 out of 5
Order received quickly, items conform, perfect!
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Rating: 3 out of 5
disappointed! I explain before ordering I contact the site which certifies and confirms that my invoice will not be included with my package!!!
because it is a GIFT and well do you believe ... they put the invoice in the package
BRAVO for teachers it's just unacceptable!!
moreover, express delivery paid and delivered 4 days later for 48€ the delivery is more theft than speed, I do not recommend this site, which despite their confirmation does not respect the wishes of these customers
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because it is a GIFT and well do you believe ... they put the invoice in the package
BRAVO for teachers it's just unacceptable!!
moreover, express delivery paid and delivered 4 days later for 48€ the delivery is more theft than speed, I do not recommend this site, which despite their confirmation does not respect the wishes of these customers
Response from Selfpackaging
Hi! Thank you for your feedback. I'll send your review to the department of quality control to analyze your case. Kind Regards
A
Rating: 4 out of 5
Wide variety of products and colors, pleasant site
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A
Rating: 5 out of 5
Simple, fast, perfect!
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
The boxes arrived correctly! I am really happy.
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Rating: 5 out of 5
Quality products, good service, fast delivery and very reasonable prices. I highly recommend!
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Rating: 5 out of 5
very fast service! pleasant surprise to always have a few extra nights in case of bad folds (but honestly the product is easy to fold the mistakes are quite difficult to make!)
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Rating: 2 out of 5
Nothing went as planned... When I wanted to place an order, I was informed that the offer I was given was supposedly false and that the final amount was actually twice as high for the same product! Then there were multiple delays in production, delivery and every time I asked to be informed about the delivery time, I always had to follow up 2-3 times, as there was no tracking of my order! It's a shame because the result of the personalized boxes I ordered is very satisfactory, but at what cost to receive them…
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Response from Selfpackaging
Hello Cédric,
Sorry about the confusion about the price. The price was quoted by another sales agent that doesn't work with us anymore.
Regarding the lead time we are really sorry not to achieve your deadline. It happens infrequently. Sorry about that.
Sorry about the confusion about the price. The price was quoted by another sales agent that doesn't work with us anymore.
Regarding the lead time we are really sorry not to achieve your deadline. It happens infrequently. Sorry about that.
A
Rating: 5 out of 5
Very easy to use.
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A
Rating: 3 out of 5
Package OK,
Nice attention,
Deadlines OK except that the relations with the carrier were very difficult! 3 days late because of UPS... It makes express delivery expensive.
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Nice attention,
Deadlines OK except that the relations with the carrier were very difficult! 3 days late because of UPS... It makes express delivery expensive.