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A
Rating: 4 out of 5
An order arrived on time with little attentions, what could be better? It would just need a note with the links for assembly, even though I found it quickly.
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Difficulties in contacting customer service due to internal bugs but very good follow-up from Cécile Pouzet -> responsive / professional.
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A
Rating: 4 out of 5
Original products but high cost depending on quantities. No delivery tracking.
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A
Rating: 4 out of 5
Serious site, very good quality products, well packaged received, I will order without any problem! Only small issue: I was never informed that my package had arrived at my pickup point... I went there by chance when I saw it wasn't arriving, as it surprised me, and in fact, it had been there for several days!
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A
Rating: 4 out of 5
great
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A
Rating: 4 out of 5
Good products and good relationship.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Pleasant site
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A
Rating: 4 out of 5
The site is very beautiful and very easy to use.
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A
Rating: 4 out of 5
Efficient site, order processing and super fast shipping
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A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
The site does not allow for good editing of the graphic presentation and the Selfpackaging team does not check the text alignment at all. I ended up with boxes where the text is not centered. The quality of the boxes is good so I give 3 stars.
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A
Rating: 4 out of 5
pretty and practical site. I would change the logo of the videos, it took me several visits before associating the current image with a video link
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A
Rating: 3 out of 5
I did not understand why I had to pay shipping fees when my order was over 95 euros, contrary to everything that appears on your site, so yes disappointed.
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A
Rating: 4 out of 5
Fast delivery as requested. However, given the weight of the boxes, the cardboard packaging was not sufficient... difficult to transport when it is torn.
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A
Rating: 3 out of 5
my order was assigned to another customer, I complained, extended delays, they could have offered me the shipping costs
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Order received quickly and as expected
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A
Rating: 4 out of 5
Product as described
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A
Rating: 4 out of 5
Simple navigation and aesthetic site
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A
Rating: 3 out of 5
The boxes are very good but the UPS delivery service is catastrophic and the shipping packaging is too fragile (the cardboard was torn)
Moreover, there was a delivery delay due to a stock shortage without me being notified.
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Moreover, there was a delivery delay due to a stock shortage without me being notified.
A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Very easy to navigate
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A
Rating: 4 out of 5
Good customer service despite the difficulties encountered during the order.
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A
Rating: 4 out of 5
Good products
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A
Rating: 3 out of 5
fast service, serious, nothing to say
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A
Rating: 4 out of 5
Very fast and efficient service. The only thing I criticize is the quality of the labels which was average
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A
Rating: 4 out of 5
Some boxes were broken upon arrival.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very good idea to put in more so that we can have more in case we don't manage to fold them correctly from the start
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A
Rating: 4 out of 5
Your products are very good! The only advice is to be able to be called during delivery to avoid having the order returned!
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A
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
I have not yet received my order, the tracking link does not work, I contacted customer service to find out where my order is and I have not received a response!
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A
Rating: 4 out of 5
Very good, clear and precise explanations
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A
Rating: 3 out of 5
the boxes are very good however I would not recommend the customizable adhesive labels, the quality is mediocre
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A
Rating: 2 out of 5
Three weeks delay to inform me that they can no longer manufacture the ordered product due to a production error. Satisfactory replacement product and of good quality. Disappointed not to have been able to obtain the desired product despite my phone request (too low quantity).
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A
Rating: 4 out of 5
Good site, just a small remark regarding the delivery address and the billing address, it is not very clear and when you choose a UPS relay it automatically changes and you no longer know if what you entered is correct
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A
Rating: 4 out of 5
The cardboard boxes and stickers are very nice and super beautiful. The boxes are very easy to assemble. The only downside was the very long delivery due to the lack of stock of special Christmas boxes. We had to contact customer service several times to find out the status of our shipment.
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A
Rating: 4 out of 5
Fast customer service. Shipping and manufacturing met expectations.
Issue with packaging: order of 2000 products sent in 7 boxes with variable and random quantities
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Issue with packaging: order of 2000 products sent in 7 boxes with variable and random quantities
A
Rating: 4 out of 5
Pleasant site
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