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A
Rating: 4 out of 5
Good
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
My package arrived open, the contents exposed to the open air and the weather. Luckily, nothing was stolen or damaged.
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A
Rating: 2 out of 5
You cannot order more than 100 large boxes (depending on the models). I pay high shipping costs while my orders are eligible for free shipping.
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Response from Selfpackaging
Hello Jennifer, Indeed, all boxes made of micro-fluted cardboard have a maximum order volume on the site depending on their sizes. This mainly concerns transport costs. This type of cardboard is expensive to ship and from a certain quantity, shipments must be made by pallet (and not by parcel). To order more units, it is advisable to make several orders or to contact us by email at [email protected] to establish a quote for you. As indicated in the delivery conditions, free shipping does not apply to micro-fluted cardboard boxes (like the tray you ordered). Don't hesitate to get back to us for more information. Best regards,
A
Rating: 4 out of 5
Good, compliant and on time!
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A
Rating: 4 out of 5
Very satisfied with my order: cardboard packaging + personalized labels. I had to redo it several times to customize the labels because the presentation of the site did not display correctly. But very satisfied with the result and the speed of delivery.
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A
Rating: 3 out of 5
correct site and good product
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A
Rating: 4 out of 5
Good as usual
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A
Rating: 2 out of 5
Product not very compliant, no assembly instructions, no consistency in finishing
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Response from Selfpackaging
Hello Antoine,
On the site, the assembly instructions are available in video form (camera icon above the box photo).
The base is made of sturdy micro-corrugated cardboard and the lid is made of bristol paper (as indicated in its description).
Before placing a final order, when you are not familiar with the box, it is preferable to order a sample beforehand.
Please note that you have a period of 14 working days from the receipt of your order to return it for a refund (excluding shipping costs).
Do not hesitate to contact us at the email: [email protected] if needed.
Best regards. Christelle.
On the site, the assembly instructions are available in video form (camera icon above the box photo).
The base is made of sturdy micro-corrugated cardboard and the lid is made of bristol paper (as indicated in its description).
Before placing a final order, when you are not familiar with the box, it is preferable to order a sample beforehand.
Please note that you have a period of 14 working days from the receipt of your order to return it for a refund (excluding shipping costs).
Do not hesitate to contact us at the email: [email protected] if needed.
Best regards. Christelle.
A
Rating: 2 out of 5
I thought I was buying a cardboard box to transport a large cake.
The paper body is way too fragile. Disappointed
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The paper body is way too fragile. Disappointed
Response from Selfpackaging
Hello Nathalie,
Indeed, this box ref 3300 is perfect for bakeries and confectioneries as indicated in its description. I have just updated the description to clearly indicate that it is not suitable for shipping since the middle part is made of 300g bristol paper (unlike the base and lid made of sturdy micro-corrugated cardboard).
Before placing a final order, when you are not familiar with the box, it is preferable to order a sample beforehand.
Please note that you have a period of 14 working days from the receipt of your order to return it for a refund (excluding shipping costs).
Do not hesitate to contact us at the email: [email protected] if needed.
Best regards. Christelle.
Indeed, this box ref 3300 is perfect for bakeries and confectioneries as indicated in its description. I have just updated the description to clearly indicate that it is not suitable for shipping since the middle part is made of 300g bristol paper (unlike the base and lid made of sturdy micro-corrugated cardboard).
Before placing a final order, when you are not familiar with the box, it is preferable to order a sample beforehand.
Please note that you have a period of 14 working days from the receipt of your order to return it for a refund (excluding shipping costs).
Do not hesitate to contact us at the email: [email protected] if needed.
Best regards. Christelle.
A
Rating: 4 out of 5
Fast and efficient
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A
Rating: 4 out of 5
Very good experience on the site, the products meet my expectations.
The only downside would be the shipping time which is a bit long.
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The only downside would be the shipping time which is a bit long.
A
Rating: 3 out of 5
A bit disappointed with the customer service with whom it is difficult to carry out long-term commercial actions.
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A
Rating: 2 out of 5
Too bad you didn't include a sample that I requested.
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Response from Selfpackaging
Hello Gohsran, your order included only 200 boxes and no samples. To order a sample, you need to select the size and color of the desired box and then click on 'I want samples' (above the photo of the box). I see that you had indicated comments in your order, but unfortunately, the people in the workshop only speak Spanish. It is preferable to contact our French customer service if you have questions to assist you in a timely manner. Thank you and have a nice day. Best regards.
A
Rating: 2 out of 5
The site is good, but it wasn't working when validating the order, I had to manage the order by email.
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Response from Selfpackaging
Hello Jérôme, indeed, depending on the browser you use to place your order on our site, it may record 'bugs' and be capricious when confirming the order. It involves deleting the cached files and cookies from your browser or simply changing browsers if it happens again. In any case, you did well to contact our customer service to help you with this process to successfully finalize the order. Thank you and see you soon.
A
Rating: 4 out of 5
ok on the selfpackaging side but UPS delivery 0. I paid high shipping fees for the package not to even arrive at my home!
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A
Rating: 3 out of 5
The site is not bad and the products are of good quality but there was a color mistake in my order.
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A
Rating: 4 out of 5
Clear
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A
Rating: 3 out of 5
average
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A
Rating: 4 out of 5
It's very good, just the delivery time was longer
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A
Rating: 4 out of 5
the package arrived on time, thank you
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A
Rating: 3 out of 5
A bit unfortunate that shipping costs are not free for the ordered amount
Also unfortunate that return costs are also at our expense. The order therefore costs us dearly for what we receive
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Also unfortunate that return costs are also at our expense. The order therefore costs us dearly for what we receive
A
Rating: 4 out of 5
Clear site, with a lot of choices
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A
Rating: 3 out of 5
Complicated order: for each item added to the cart, the quantities are twice as high.. Be sure to check so as not to order and pay more than expected. Choosing the UPS pickup point is impossible via Safari and not available during confinement..
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A
Rating: 3 out of 5
site to improve
for example when searching 2210M, no response.
the site cannot send to 2210, M being an option
the price is also difficult to interpret, excluding tax, including tax?
price changing from one order to another
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for example when searching 2210M, no response.
the site cannot send to 2210, M being an option
the price is also difficult to interpret, excluding tax, including tax?
price changing from one order to another
A
Rating: 4 out of 5
only the references are missing on the boxes.
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A
Rating: 4 out of 5
Great customer service but the box I ordered was too big for my product.
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A
Rating: 4 out of 5
Very well packaged super fast shipping.
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A
Rating: 3 out of 5
The site is not badly done but the product is disappointing
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A
Rating: 4 out of 5
Home delivery at the price of the relais point due to COVID. Quick and efficient contact. Correct product.
I would have liked the weight of the cardboard to be indicated or an indication of the rigidity.
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I would have liked the weight of the cardboard to be indicated or an indication of the rigidity.
A
Rating: 4 out of 5
Very good site, I was able to find everything I needed. Very fast delivery.
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A
Rating: 4 out of 5
Fast delivery and order compliant
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A
Rating: 4 out of 5
Carefully check your order.
French staff on the phone very efficient
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French staff on the phone very efficient
A
Rating: 4 out of 5
Site a bit slow but very practical.
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A
Rating: 4 out of 5
Good quality overall, perfect follow-up.
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A
Rating: 4 out of 5
Great!
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A
Rating: 3 out of 5
Difficulty with payment by credit card
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A
Rating: 3 out of 5
I do not understand why my order arrived in 3 parts. It's a waste of time for the customer and a much higher carbon footprint!
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Response from Selfpackaging
Hello Laurence, in recent months, given the current context, carriers have been overwhelmed by the large volume of deliveries to be made and instead of delivering your 5 packages at once, the delivery person delivered them to you in 3 parts. This is an exceptional situation and we apologize for the inconvenience caused.
A
Rating: 4 out of 5
The package was very well packed and the product inside protected.
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A
Rating: 4 out of 5
for better information, please indicate whether the displayed price of a product is excluding or including tax
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A
Rating: 4 out of 5
well-designed site, simple purchase tunnel but needs assistance for customization. an 'add to cart' rather than 'print by us' would be simpler. however, the chat service is very responsive and helps to overcome some difficulties encountered on the site
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