Customer reviews of Selfpackaging

9,3 /10

Based on 2 704 published reviews

5 2 079 77% 4 399 15% 3 120 4% 2 51 2% 1 55 2%

Summary of reviews

Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié

Published on 21/02/2018 à 08h38 following a purchase from 11/02/2018

Order delivered quickly but unfortunately none of the samples suit us.

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Acheteur Vérifié

Published on 20/02/2018 à 15h13 following a purchase from 12/02/2018

Short delay.

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Acheteur Vérifié

Published on 19/02/2018 à 08h31 following a purchase from 08/02/2018

Order meeting our expectations. Delivery problem but quickly remedied.

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Acheteur Vérifié

Published on 02/02/2018 à 13h58 following a purchase from 24/01/2018

good order tracking

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Acheteur Vérifié

Published on 29/01/2018 à 07h48 following a purchase from 18/01/2018

Professional site, fast shipping

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Acheteur Vérifié

Published on 25/01/2018 à 12h20 following a purchase from 16/01/2018

Practical and clear

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Acheteur Vérifié

Published on 18/01/2018 à 14h06 following a purchase from 09/01/2018

Effective listening and fast

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Acheteur Vérifié

Published on 18/01/2018 à 07h05 following a purchase from 09/01/2018

I thought the boxes were different.

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Response from Selfpackaging Published on 18/01/2018

Hello Perrine,
Thank you for taking the time to leave a comment following your order.
I just left you a message on your voicemail to understand the situation.
For your information, we allow our customers to order samples of our boxes before placing larger orders to test them and especially to verify that they meet your expectations.
You also have the option to return the boxes if they do not suit you by following the steps in the title "Exchanges and returns".
Do not hesitate to get back to me if you need more information at 01 86 65 07 34.
I am available from 9 am to 6:30 pm from Monday to Thursday and from 9 am to 3 pm on Friday.
Best regards,
Christelle - Selfpackaging

Acheteur Vérifié

Published on 16/01/2018 à 14h16 following a purchase from 07/01/2018

Great products but it's a shame that a manual was not included with the order...

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Response from Selfpackaging Published on 16/01/2018

Hello Fanny,
Thank you for taking the time to respond to our survey.
We are delighted that you like our products!
For your information, you will find the assembly video for each of our boxes on their page on our site.
Just click on the camera icon located above the main photo of the box.
Do not hesitate to contact our Customer Service for any additional information.
See you soon!

Acheteur Vérifié

Published on 15/01/2018 à 15h40 following a purchase from 05/01/2018

Fast delivery but the packaging is not secure enough to withstand deliveries!

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Acheteur Vérifié

Published on 02/01/2018 à 17h51 following a purchase from 15/12/2017

Very accessible. Good

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Acheteur Vérifié

Published on 30/12/2017 à 22h16 following a purchase from 21/12/2017

Fast and efficient!

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Acheteur Vérifié

Published on 28/12/2017 à 21h41 following a purchase from 17/12/2017

Not very easy to use and not aesthetic (too complicated)

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Acheteur Vérifié

Published on 27/12/2017 à 12h42 following a purchase from 27/11/2017

Nice and very varied packaging, custom packaging possible, very responsive customer service

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Acheteur Vérifié

Published on 07/12/2017 à 13h12 following a purchase from 27/11/2017

Full of ideas for making beautiful gifts

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Acheteur Vérifié

Published on 07/12/2017 à 13h04 following a purchase from 26/11/2017

I just had 5 bottles in pieces. But otherwise top quality stuff

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Response from Selfpackaging Published on 07/12/2017

Hello,
Thank you for taking the time to respond to our questionnaire.
Following your comment, I would like to ask which bottles you are referring to since your order only concerns cardboard boxes.
Are they the bottles you inserted later into our boxes? Did you use these boxes as they are for shipping? Because indeed, if that is the case, these boxes ref 4003 are made of 300-gram cardboard and not micro-corrugated cardboard like the boxes intended for shipping.
Please feel free to get back to us to understand the situation.
Best regards,

Acheteur Vérifié

Published on 30/11/2017 à 18h55 following a purchase from 20/11/2017

No, I will not give my written opinion. What is this thing about forcing good-willed people?

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Acheteur Vérifié

Published on 24/11/2017 à 20h49 following a purchase from 14/11/2017

Varied offer and products conforming to the site, I recommend!

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Acheteur Vérifié

Published on 15/11/2017 à 12h09 following a purchase from 06/11/2017

Very good, sample received conforms to what was requested.

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Acheteur Vérifié

Published on 14/11/2017 à 19h34 following a purchase from 31/10/2017

Attractive, pretty, well done

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Acheteur Vérifié

Published on 14/11/2017 à 12h54 following a purchase from 03/11/2017

Good but mistakes from the first order.

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Acheteur Vérifié

Published on 13/11/2017 à 18h28 following a purchase from 30/10/2017

Good

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Acheteur Vérifié

Published on 12/11/2017 à 19h45 following a purchase from 01/11/2017

simple and effective, interesting prices

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Acheteur Vérifié

Published on 09/11/2017 à 09h22 following a purchase from 27/10/2017

Beautiful proposals and nice range of colors

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Acheteur Vérifié

Published on 06/11/2017 à 11h48 following a purchase from 25/10/2017

Very satisfied with the products in general. Just a remark on the packaging of the tissue paper which

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Acheteur Vérifié

Published on 04/11/2017 à 12h08 following a purchase from 21/10/2017

sticky

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Acheteur Vérifié

Published on 30/10/2017 à 09h25 following a purchase from 19/10/2017

Very good

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Acheteur Vérifié

Published on 26/10/2017 à 12h49 following a purchase from 17/10/2017

Simple and effective!

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Acheteur Vérifié

Published on 20/10/2017 à 14h04 following a purchase from 26/09/2017

Three orders with the same address, three different delivery addresses..

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Response from Selfpackaging Published on 23/10/2017

Hello,
Thank you for taking the time to respond to our questionnaire.
We have been in direct contact via email regarding the delivery of your last orders. One could not be delivered because you forgot a letter in the delivery address. That is why your order was returned to us indicating that the address was unknown.
Then the following deliveries were successfully delivered to the indicated address.
Our Customer Service is always at your disposal to assist you in any situation from the realization of your order to its receipt.
Best regards

Acheteur Vérifié

Published on 18/10/2017 à 16h59 following a purchase from 08/10/2017

fast and correct, shipping a bit expensive

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Acheteur Vérifié

Published on 17/10/2017 à 18h50 following a purchase from 06/10/2017

All good with the order, but I wasn't notified of the product's arrival!

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Acheteur Vérifié

Published on 13/10/2017 à 14h06 following a purchase from 24/09/2017

Beautiful site and beautiful products, but shipping costs too high.

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Acheteur Vérifié

Published on 10/10/2017 à 20h54 following a purchase from 30/09/2017

Very responsive

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Acheteur Vérifié

Published on 09/10/2017 à 17h19 following a purchase from 29/09/2017

I recommend this site: good quality, good choice, good prices

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Acheteur Vérifié

Published on 05/10/2017 à 12h15 following a purchase from 23/09/2017

Very ergonomic site.

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Acheteur Vérifié

Published on 28/09/2017 à 08h05 following a purchase from 15/09/2017

Very complete site. The products seem to be of quality but some prices remain a bit high.

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Acheteur Vérifié

Published on 24/09/2017 à 17h14 following a purchase from 06/09/2017

Despite many products, there is never really what I am looking for
The fact that you cannot choose the weight of your packaging is a big disadvantage.

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Acheteur Vérifié

Published on 24/09/2017 à 10h31 following a purchase from 13/09/2017

Compliant product, fast shipping.

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Acheteur Vérifié

Published on 14/09/2017 à 16h08 following a purchase from 06/09/2017

Very good even if I find it sometimes a bit expensive...
Other than that, impeccable service. Perfect delivery! Thank you

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Acheteur Vérifié

Published on 14/09/2017 à 14h12 following a purchase from 06/09/2017

Received very quickly, compliant with my expectations. Just a bit poorly packaged for the large boxes that got a bit bent during transport (the carrier was not gentle with the package, like all carriers ^_^), but otherwise everything is OK :) Thank you!!

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