Customer reviews of Selfpackaging

Dear Stefania,

Thank you for sharing your experience. We are sorry to hear that the packaging did not meet your expectations and that the boxes arrived in less than optimal condition.
If you prefer, we can talk and find a solution together! Please call customer service and we will be at your disposal.

Best regards,
The Selfpackaging team

Hello Paula,

We sincerely appreciate your comment and regret that the tissue paper did not meet your expectations. Likewise, I don't think there is whiter tissue paper.

https://selfpackaging.es/content/37-condiciones-de-devolucion This is the link to start the return process if you want to request a refund.

Sincerely,
The Selfpackaging team.

Hello Alejandra,

We sincerely appreciate your feedback and regret that your experience was not as expected.
In the window that appears when you request samples, there is a notice that samples are always sent in random colors and we send the pieces of chosen colors when we do not have the boxes directly. We cannot produce just one box.
We will also use your opinion to improve our sample shipping process. Please do not hesitate to contact us if you want more information or assistance.

Thank you very much,
The Selfpackaging team

Hello Alexandre, I will send you a private message so you can send me photos of the stickers to understand the issue. As for the boxes, they are made of a 300g cardboard base and a PET plastic lid. We provide you with videos of the box assembly (camera icon above the main photo) so you can see the materials once handled. It is also possible to order a sample beforehand before placing a larger order. Best regards, Christelle

Thank you Claire for your comment. As indicated during our email exchanges, when your order includes a print, it is important to check the file submitted with your order to ensure it meets your expectations. Unfortunately, this was not the case with your last order as an element of your design was missing. We could have avoided this situation if you had contacted us after checking your file to send a new one to our workshop. Although our workshop made no mistake and printed the file received in your order correctly, I offered you a commercial gesture but received no response from you. Please feel free to reach out to me by email to apply this gesture. Best regards, Christelle.

Hello Valérie, I confirm that I replied to your email the same day, on November 3 at 11:05 AM (please check your spam) and also, our contact phone number is indeed present on the site: 01 86 65 07 34. We are reachable from Monday to Thursday from 8:30 AM to 5:30 PM and on Friday from 8:30 AM to 2:30 PM. Do not hesitate to contact us again if needed. Best regards. Christelle.

Hello Léa, thank you for your feedback. I am glad that the item suits you. Regarding the delivery, I see that in your order, only your street was provided without any number. When information is missing in the address, carriers have 2 options: return the package to the sender or drop it off at a relay point close to the desired address. If you have specific information to provide to the carrier to ensure delivery, please feel free to include it in your order or otherwise communicate it to us by email at [email protected] so we can pass it on directly. Thank you in advance. Best regards, Christelle.

Hello Mr. Vigne, We have already exchanged emails together to provide a solution to the problem. The entire Selfpackaging team hopes to have satisfied you by providing a solution quickly. I wish you a nice day and see you very soon at Selfpackaging Ludivine JEANNIN Customer service Department

Hello Aurélie, Your order underwent long printing tests because your original file had defects. We attach great importance to prints and our workshop always makes sure to check files before printing them. Consequently, our graphic designer and our workshop had to make several modifications. This is why your order was delayed in delivery. Unfortunately, the workshop did not inform us of this internal processing and we could not pass this information on to you in due time from customer service. We sincerely apologize for this exceptional error. We usually inform customers as soon as possible when their files have defects. Regarding the result, please send us photos of the boxes received by email at [email protected] to verify the print quality. Best regards. Selfpackaging.

Hello Jami, We are sincerely sorry for the customer attention received on your order. Indeed, we had to reinforce our customer service team during this period with a high volume of orders and it turns out that the service was not up to our requirements. We suffered from a lack of materials on your order which resulted in a delay in shipping. Then the selected relay point being closed could not receive your package. This one was finally delivered yesterday, December 1st in another relay point. I send you the address by email in parallel and reiterate our apologies for this succession of inconveniences. Sincerely yours. Selfpackaging.

Hello Jennifer, Indeed, all boxes made of micro-fluted cardboard have a maximum order volume on the site depending on their sizes. This mainly concerns transport costs. This type of cardboard is expensive to ship and from a certain quantity, shipments must be made by pallet (and not by parcel). To order more units, it is advisable to make several orders or to contact us by email at [email protected] to establish a quote for you. As indicated in the delivery conditions, free shipping does not apply to micro-fluted cardboard boxes (like the tray you ordered). Don't hesitate to get back to us for more information. Best regards,

Hello Antoine,
On the site, the assembly instructions are available in video form (camera icon above the box photo).
The base is made of sturdy micro-corrugated cardboard and the lid is made of bristol paper (as indicated in its description).
Before placing a final order, when you are not familiar with the box, it is preferable to order a sample beforehand.
Please note that you have a period of 14 working days from the receipt of your order to return it for a refund (excluding shipping costs).
Do not hesitate to contact us at the email: [email protected] if needed.
Best regards. Christelle.

Hello Nathalie,
Indeed, this box ref 3300 is perfect for bakeries and confectioneries as indicated in its description. I have just updated the description to clearly indicate that it is not suitable for shipping since the middle part is made of 300g bristol paper (unlike the base and lid made of sturdy micro-corrugated cardboard).
Before placing a final order, when you are not familiar with the box, it is preferable to order a sample beforehand.
Please note that you have a period of 14 working days from the receipt of your order to return it for a refund (excluding shipping costs).
Do not hesitate to contact us at the email: [email protected] if needed.
Best regards. Christelle.

Hello Gohsran, your order included only 200 boxes and no samples. To order a sample, you need to select the size and color of the desired box and then click on 'I want samples' (above the photo of the box). I see that you had indicated comments in your order, but unfortunately, the people in the workshop only speak Spanish. It is preferable to contact our French customer service if you have questions to assist you in a timely manner. Thank you and have a nice day. Best regards.

Hello Jérôme, indeed, depending on the browser you use to place your order on our site, it may record 'bugs' and be capricious when confirming the order. It involves deleting the cached files and cookies from your browser or simply changing browsers if it happens again. In any case, you did well to contact our customer service to help you with this process to successfully finalize the order. Thank you and see you soon.

Hello Claire, Following your message, I have just requested our workshop to resend you the 5 lids in burgundy color, you should receive them by the end of the week. Indeed, in case of error, you should contact us by phone or email so that we can resolve the situation as quickly as possible. Thank you for your understanding.

Hello Tony, The ribbon corresponds well to the one you ordered, but there was a bug on the site not displaying previews of all the ribbons. I confirm that we have just fixed this bug and that the ribbons appear correctly now. I will get back to you privately for the sending of a new ribbon. Regarding shipping costs, free shipping applies under certain conditions, notably the choice of a relay point as the recipient. Since you requested direct delivery to your address, free shipping did not apply to your order. You can read the conditions through this link: https://selfpackaging.fr/content/10-envoi-de-commandes. Best regards,

Hello Eva,
Indeed, thank you for sending us the photos of your package. Fortunately, the boxes inside were not damaged by the carrier's lack of care!
I have forwarded your photos to them to request more attention in the shipping of our packages.
Have a nice day.
Christelle

Hello Cyril, as you can see on all the sheets of our boxes, we indicate whether they are easy or not to assemble yourself. As our brand indicates 'Selfpackaging', all our references are to be assembled by you.
Regarding the stickers, this is the most economical customization option. Please note that we can also print directly on the box from 300 units. For this, you should contact our sales department through the following email: [email protected]
Do not hesitate to get back to us if needed. Best regards,

Hello Valérie, we apologize for the delay in responding to your emails, we are in a period of high order volume, affecting the response times of our customer service. We were finally able to answer your questions by phone this morning and are delighted. Have a great day and see you soon!

Thank you for your comment. We indeed attach as much importance to the quality of our products as to our service. We are delighted to have been able to satisfy you despite the error made. Have a very good day.

Hello,
Indeed, the site of our carrier where the search for relay points is carried out is regularly updated which alters its display.
Moreover, it is preferable to use a browser such as Chrome or Internet Explorer to access our site to ensure its fluidity. The Safari browser is not recommended.
Do not hesitate to contact us if needed during your next order.
Have a nice day.

Hello,
We promote our brand to professionals and individuals, to obtain a personalized box without the mention "Selfpackaging" please contact us via the "I am a business" form
Best regards.

Hello,
We thank you for leaving a comment. We take all feedback into account to improve and offer you a better delivery service for your next orders.
Best regards.

Hello Manon,
We will take your comment into account to improve our printing system in the future by offering you better print quality, in return I invite you to write to us at [email protected] to obtain a discount voucher for your next order.
Have a nice day

Hello Aurélie,
We are sorry that the products arrived in poor condition, I invite you to contact us at the email address: salut@selfpackaging to find a solution to this bad experience.
Best regards.

Hello Dorothée,
I would like to respond to you to know how your experience on Selfpacking went?
Your opinion is important, it will allow us to improve in the future!
Best regards.

Hello Perrine,
Thank you for taking the time to leave a comment following your order.
I just left you a message on your voicemail to understand the situation.
For your information, we allow our customers to order samples of our boxes before placing larger orders to test them and especially to verify that they meet your expectations.
You also have the option to return the boxes if they do not suit you by following the steps in the title "Exchanges and returns".
Do not hesitate to get back to me if you need more information at 01 86 65 07 34.
I am available from 9 am to 6:30 pm from Monday to Thursday and from 9 am to 3 pm on Friday.
Best regards,
Christelle - Selfpackaging

Hello,
Thank you for taking the time to respond to our questionnaire.
We have been in direct contact via email regarding the delivery of your last orders. One could not be delivered because you forgot a letter in the delivery address. That is why your order was returned to us indicating that the address was unknown.
Then the following deliveries were successfully delivered to the indicated address.
Our Customer Service is always at your disposal to assist you in any situation from the realization of your order to its receipt.
Best regards

Thank you very much for your comment. Please send an email to [email protected] with the reason for your dissatisfaction and we will do our best to remedy it. Thank you.

Hello Marianne,
Thank you for your feedback. We'll make a complaint to UPS since one of the UPS Ac. Point locations is not available anymore, as you said. We're sorry for the inconvenience caused.
You can send us an email to [email protected] or you can reach us at 186 650 734 if you require any further information. Kind Regards

Hello Cédric,
Sorry about the confusion about the price. The price was quoted by another sales agent that doesn't work with us anymore.
Regarding the lead time we are really sorry not to achieve your deadline. It happens infrequently. Sorry about that.

Very responsive, good quality and good product rendering

Hello,
We are sorry and as explained through our email exchanges, our workshops had a printing problem. That is why once this technical printing issue is resolved, we sent you your products with better print quality.