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A
Rating: 3 out of 5
Very fast delivery, well packaged.
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
3 star reviews
Reset filtersA
Rating: 3 out of 5
The packaging for sending the product is too large and no protection to secure the product: some lids end up with a corner dented or crumpled because the different elements move in the shipping box.
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A
Rating: 3 out of 5
I received my order quickly. However, the delivery person did not drop it off at my home but at a pickup point even though I paid for home delivery. There are no assembly instructions in the package, nor a link to a tutorial. The box received is not really identical to the photo, it seems like a part is missing inside, there are no notches to secure the card. I am disappointed.
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Response from Selfpackaging
Hello Françoise, thank you for taking the time to share this information with us. Regarding the delivery, indeed, when the delivery person is unable to complete the delivery on the first attempt, they leave the packages at the nearest pickup point. Regarding the box received, you are right, the link to the assembly video is missing on the site. I have just requested its addition to the concerned person and in the meantime, I will send you the link by email. I need you to confirm if the internal support for the card is indeed missing so I can send it to you. I apologize for these inconveniences. Christelle.
A
Rating: 3 out of 5
The site is very good, fast delivery. However, there is a defect on all the boxes ordered, a gap of 58mm instead of the 60 displayed on the site which means that no vial fits properly.
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A
Rating: 3 out of 5
The box was too big and too soft. Moreover, there was no padding inside. The boxes moved a lot and some were creased. It's a shame that the packaging is not better planned because the boxes ordered suit me perfectly.
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Response from Selfpackaging
Hello Caroline, Thank you for your clarifications. I just sent you an email to ask for photos and to indicate the quantity of boxes affected so that I can send you boxes back and specify to our staff to pack them well in the parcels to avoid this inconvenience. I apologize for the inconvenience caused. Best regards, Christelle.
A
Rating: 3 out of 5
When ordering a sample, the boxes had an adhesive strip for gluing and during my next order, this was not the case: no adhesive strip provided. I had to use glue. (refs 2520 S / 2520 M). Can you please indicate why? Thank you in advance.
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Response from Selfpackaging
Hello Edwigde, Indeed for ref. 2520 (S and M), it is clearly indicated on the product sheet (description) that you need to have a glue gun to assemble this box. That is why you received glue sticks in your order. For the sample, we glue it with an adhesive strip so that you can see the assembled box and check that the internal dimensions suit you. However, as you may have noticed, the adhesive strip does not stick well enough on this type of micro-corrugated cardboard. Please feel free to get back to us if you have any other questions. Best regards, Christelle.
A
Rating: 3 out of 5
Correct site ergonomics but mediocre products
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Response from Selfpackaging
Thank you for your feedback. I am sorry that the received boxes do not meet your satisfaction. We provide samples of our boxes on our website so that you can check that they suit you before placing a final order. If the boxes have a defect, please send us photos to the address: [email protected] so that we can find the appropriate solution. Thank you in advance. Best regards. Christelle.
A
Rating: 3 out of 5
The boxes are good, but the site is misleading; on the page of the boxes I buy, it is stated that delivery is free from €95... But no, that does not apply to these boxes.
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A
Rating: 3 out of 5
The description of items needs to be improved to avoid disappointment when receiving the item.
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A
Rating: 3 out of 5
Satisfactory quality of the box but size error during shipping. Size XL sent instead of L.
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A
Rating: 3 out of 5
Nice products, beautiful presentation but too bad the samples are limited.
And also too bad they arrived in bad condition, all dented :(
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And also too bad they arrived in bad condition, all dented :(
A
Rating: 3 out of 5
Average, a correct experience but some services need improvement. In particular, the navigation on the site is not intuitive and the delivery via UPS was a real disaster!!!! 3 days late. I had to go myself to pick up my parcel at a UPS warehouse because the delivery people were not able to deliver to me. I received absence messages while I was home all day! It's a shame!
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A
Rating: 3 out of 5
Damaged carton and unusable products sample product too expensive
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Response from Selfpackaging
Hello Elise, Thank you for your feedback. In case of deterioration of the packaging during transport, please send us an email informing us with the corresponding photos so that we can send you new ones. Furthermore, the price of the samples will then be refunded to you in the form of a discount voucher valid for 1 year on our site. I will contact you in parallel to send me photos of the received samples. Best regards. Christelle.
A
Rating: 3 out of 5
Not very ergonomic for creating the visual with printing. System not yet perfected and imprecise
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A
Rating: 3 out of 5
Very good product, very clean marking but the delivery times were not respected.
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A
Rating: 3 out of 5
The address on the label was incomplete and the UPS driver not being very bright, I had to call the local UPS office to be delivered at home ...
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A
Rating: 3 out of 5
My package arrived open, the contents exposed to the open air and the weather. Luckily, nothing was stolen or damaged.
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A
Rating: 3 out of 5
correct site and good product
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A
Rating: 3 out of 5
A bit disappointed with the customer service with whom it is difficult to carry out long-term commercial actions.
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A
Rating: 3 out of 5
The site is not bad and the products are of good quality but there was a color mistake in my order.
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A
Rating: 3 out of 5
average
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A
Rating: 3 out of 5
A bit unfortunate that shipping costs are not free for the ordered amount
Also unfortunate that return costs are also at our expense. The order therefore costs us dearly for what we receive
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Also unfortunate that return costs are also at our expense. The order therefore costs us dearly for what we receive
A
Rating: 3 out of 5
Complicated order: for each item added to the cart, the quantities are twice as high.. Be sure to check so as not to order and pay more than expected. Choosing the UPS pickup point is impossible via Safari and not available during confinement..
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A
Rating: 3 out of 5
site to improve
for example when searching 2210M, no response.
the site cannot send to 2210, M being an option
the price is also difficult to interpret, excluding tax, including tax?
price changing from one order to another
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for example when searching 2210M, no response.
the site cannot send to 2210, M being an option
the price is also difficult to interpret, excluding tax, including tax?
price changing from one order to another
A
Rating: 3 out of 5
The site is not badly done but the product is disappointing
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A
Rating: 3 out of 5
Difficulty with payment by credit card
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A
Rating: 3 out of 5
I do not understand why my order arrived in 3 parts. It's a waste of time for the customer and a much higher carbon footprint!
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Response from Selfpackaging
Hello Laurence, in recent months, given the current context, carriers have been overwhelmed by the large volume of deliveries to be made and instead of delivering your 5 packages at once, the delivery person delivered them to you in 3 parts. This is an exceptional situation and we apologize for the inconvenience caused.
A
Rating: 3 out of 5
Long and mediocre delivery. The delivery person leaves the package at a pickup point even though I chose home delivery.
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A
Rating: 3 out of 5
The boxes arrived loose in the oversized carton. The ties holding the boxes gave way. Some boxes were dented..!
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A
Rating: 3 out of 5
The boxes arrived loose in the oversized carton. The ties holding the boxes gave way. Fortunately, no box was dented.
No express delivery option, by carrier (UPS, Chronospost 24h, etc...), even with a surcharge.
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No express delivery option, by carrier (UPS, Chronospost 24h, etc...), even with a surcharge.
A
Rating: 3 out of 5
fast delivery, the quality of the cardboard boxes is not great
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A
Rating: 3 out of 5
UPS pickup point far from my home. Moreover, it was 30 minutes late on its opening time. 30 minutes where I had to wait without being able to contact them. The package was well damaged. I would like to have the option to choose another pickup point, which is not the case on your site.
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A
Rating: 3 out of 5
I had to call customer service for the timely shipment of the order. Otherwise, the extra charge to speed up delivery would have been useless. Average. However, the after-sales service is very nice.
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A
Rating: 3 out of 5
Good products but the packaging needs to be reviewed, the products were not protected in the packaging box, which itself was damaged (torn in several places). Some products therefore arrived damaged.
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A
Rating: 3 out of 5
Navigation on the site is good but shipping is very expensive for a rather mediocre service. Relay points are rare and far away. Items very poorly protected in the package, as a result, many items are very damaged. I was able to benefit from a package return to my home thanks to a very nice after-sales service lady. But despite my feedback regarding the protection of items in the package, the second package arrived protected in the same way, so some items are damaged too! But there I was not offered anything to compensate me...
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A
Rating: 3 out of 5
inconsistencies in the pricing module that can be misleading
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A
Rating: 3 out of 5
Good product! But not delivered to the given address while I was present! Had to go to a warehouse 4km away to pick up my package!
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A
Rating: 3 out of 5
Samples received are compliant except for the clarity of the digital printing which could be improved.
My disappointment: no preferential rates for professionals!
Customer service is attentive but did not find a solution to this request.....
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My disappointment: no preferential rates for professionals!
Customer service is attentive but did not find a solution to this request.....
A
Rating: 3 out of 5
satisfied, except for the printing of the logo on the box.
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A
Rating: 3 out of 5
The print quality is relatively average as well as the cutting quality but the order was delivered on time and the after-sales service is very attentive.
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