Customer reviews of Selfpackaging

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
5 2 079 77% 4 399 15% 3 120 4% 2 51 2% 1 55 2%

Summary of reviews

Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.

3 star reviews

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2019
Shipping costs have become payable even with large quantities... and what costs!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2019
Good but I had requested a sample with printing and there was nothing on the box...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2018
I am satisfied with the product, that is to say the quality. However, I was surprised to see the window of the box open. To be able to store food or biscuits, it is impossible to put them directly in the box because they risk falling, so I had to buy additional bags to be able to store things inside, so disappointed on this point. What can we store in your opinion in an open bag without a plastic window???. And my biggest disappointment was with customs clearance because already the shipping costs are expensive, I was disappointed to have to add an additional amount.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2018
I am satisfied with the quality of the ordered products.
However, absolutely not satisfied with the packaging quality of my order: upon receipt, the box was completely torn, security tape was torn. So I received my order opened (e-commerce boxes), and my boxes were damaged! I cannot attach photos to my comment, but the corners are bent, even torn... I am disappointed to have to discard some of my boxes, especially since shipping costs are not free for this type of product... for €11.71 in shipping costs, I would have liked to receive my order intact.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2018
very fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2018
a bit messy site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2018
Lack of clarity
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2018
The site is well made, functional, but not very precise, it would be good to inform the customer about the quality and thickness of the materials used.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2018
Delivery costs too high. No free shipping for certain products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2018
the product is very good but delivery by ups is deplorable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2018
The orders are in accordance with my request but I did not receive the requested sample which was charged to me over 3€.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2018
The price is attractive but the shipping cost is simply exorbitant, for the price one could expect luxury packaging but far from it, just a simple cardboard box, no reinforcements, and nothing protects the order. My box arrived completely damaged, I was lucky that the merchandise was in good condition. So service needs to be reviewed or prices lowered!
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Response from Selfpackaging
Hello Rozenn,
Thank you for your feedback regarding our offer and delivery. We are trying to provide you with a delivery service (UPS) at the best price. Your comment will help us improve.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2018
Very serious
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2018
Fast and compliant delivery, but I couldn't get a refund for one of my orders and some parts of the site and emails are not in my language.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2018
The boxes are very good and conform to my order but the labels were supposed to be round and they are square... too bad
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Response from Selfpackaging
Hello Agathe,
I am sorry for the inconvenience regarding the labels, can you contact me at [email protected] indicating the order number?
Wishing you a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2018
Not very sturdy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2018
did not go through the site for my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2018
The site is good but I chose the reference REF.: 2262 and I received REF.: 2213.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2018
Thin and fragile cardboard and did not receive the promised gift with the order.
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Response from Selfpackaging
Hello,
Thank you for taking the time to respond to our questionnaire.
Regarding the ordered boxes, their bases are made of micro-corrugated cardboard (thick and resistant) specifically used for postal shipments and their lids are made of lightweight cardboard as indicated on the site.
We offer you the option to order samples before proceeding with a bulk order to get a preview of our boxes' rendering.
Regarding the gift, we have included the free Valentine's file in your order. You just needed to download it from your account and print it to decorate your boxes with.
Please feel free to get back to us for more information.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2017
Not very easy to use and not aesthetic (too complicated)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2017
Good but mistakes from the first order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2017
All good with the order, but I wasn't notified of the product's arrival!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2017
Unable to use the quote request platform.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2017
No information regarding delivery... I wasn't even informed of the arrival of my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2017
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2017
no tracking email with the package number
no info by email on the progress of the order, nor on the availability of the package
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2017
disappointed! I explain before ordering I contact the site which certifies and confirms that my invoice will not be included with my package!!!
because it is a GIFT and well do you believe ... they put the invoice in the package
BRAVO for teachers it's just unacceptable!!
moreover, express delivery paid and delivered 4 days later for 48€ the delivery is more theft than speed, I do not recommend this site, which despite their confirmation does not respect the wishes of these customers
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Response from Selfpackaging
Hi! Thank you for your feedback. I'll send your review to the department of quality control to analyze your case. Kind Regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2017
Package OK,
Nice attention,
Deadlines OK except that the relations with the carrier were very difficult! 3 days late because of UPS... It makes express delivery expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2017
The products are always of good quality. However, the huge package was too heavy to lift. The relay point was not happy and on my side, I had to find someone with a vehicle. It would have been better to decompose it. The relay point informed me that the volume and weight of the package were not compliant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2017
lack of simpler products
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Response from Selfpackaging
Hello Florent,
Thank you for your interest in Selfpackaging!
We provide everyone with tutorial videos on our site for each product (Click on the small camera logo at the top of each photo) to help you with the assembly of your boxes. We hope this will help you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2017
Deadlines respected.
However, shipping costs are excessive for sending a simple sample.
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Response from Selfpackaging
Hello Aurélie,
Thank you for your interest in our company!
We are nevertheless sorry for the transport costs, but our company is based in Barcelona, which is why international shipping costs are higher than costs for sending within French territory.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2017
Blurry Logo
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2017
Excellent follow-up by Cécile, delivery on time.
Small shift of the illustration on the box that was not visible on the proof, it's a shame. The illustration was complex but the proof was perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/02/2017
Some packages were creased and sample requests were not the right size or color
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2016
The site does not allow for good editing of the graphic presentation and the Selfpackaging team does not check the text alignment at all. I ended up with boxes where the text is not centered. The quality of the boxes is good so I give 3 stars.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2016
I did not understand why I had to pay shipping fees when my order was over 95 euros, contrary to everything that appears on your site, so yes disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2016
my order was assigned to another customer, I complained, extended delays, they could have offered me the shipping costs
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2016
The boxes are very good but the UPS delivery service is catastrophic and the shipping packaging is too fragile (the cardboard was torn)
Moreover, there was a delivery delay due to a stock shortage without me being notified.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2016
fast service, serious, nothing to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2016
the boxes are very good however I would not recommend the customizable adhesive labels, the quality is mediocre
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