Customer experience consistently highlights fast and reliable delivery, with many mentions of on-time or even ultra-fast shipping and smooth handoffs to carriers. People appreciate the value and variety, noting good prices, a broad assortment including main and lesser-known brands, and multipacks that offer strong price-performance. Service quality stands out as well, with praise for helpful phone support, easy ordering processes, and courteous, professional delivery personnel. Overall, the store is described as efficient, dependable, and offering solid product satisfaction.
Packing insufficiently taped, package closed by the carrier and despite that arrived open! can do better ......
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Response from Senup
Hello Mr. Gilbert, I apologize for this inconvenience.
However, we use double fluted cardboard boxes made of kraft material and a very effective adhesive for large packages to avoid this type of problem. Furthermore, we protect the products inside the package as much as possible so that they are not damaged.
Unfortunately, we have to admit that the carriers are not always delicate with the parcels and that it happens that some parcels open during the transport. Fortunately, this happens very rarely. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, The Senup team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2018
very good site. very fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2018
Product corresponds well to the need. Fast delivery time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2018
Good prices and fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2018
Just one problem, the first email did not specify that if I was absent my package would be dropped off at a relay point, so I called a premium rate number to get the information
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2018
very good, impeccable service, careful and attentive I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2018
Super very good reception
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2018
This product is solid and waterproof.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2018
Very competent and responsive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2018
Perfect. Received very quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2018
Well
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2018
The delivery was a disasterven itxart. Did not meet that which was ordered. Definitely NOT for hetgaling.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2018
Easy enough to find what you are looking for, and the delivery is fast. Very good also the points with each order which allow to have a reduction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2018
at the top nothing to complain about very explicit
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2018
User-friendly and practical
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2018
!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2018
perfect order shipped on time good receipt.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2018
Nothing to complain about!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2018
Very fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2018
As usual, very good site, good price, fast delivery, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
EFFECTIVE RELIABLE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2018
Perfect. Fast and correct delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2018
Very Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2018
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2018
Very clear and informative site, very practical!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2018
ease of ordering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2018
Product conforms and delivered quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
Service without reproach
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2018
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
very fast service i recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2018
Simply perfect, we would like to be served like this on all online sales sites.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2018
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2018
Good sites easy to find what you want delivery in time great
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/07/2018
My experience with Sen'up has been negative. The walker itself is a good item but the aluminum part of mine has taken some hits and is well scratched in two places. Hard part so the discomfort is only cosmetic. It was black with dirt too. A good cleaning and everything was fixed. On the other hand, one of the foam handles has a clear crack on half of its length (a good cut, obviously) and that is NOT ACCEPTABLE. Not to mention a deplorable UPS delivery: I was not delivered to the selected pickup point but to another point far from my home (UPS apologized to my first complaint but no response to my second complaint). As a result, the package was so large that I had to take it home in a cab.) I thought of returning it to you but I had gotten rid of the dirty and damaged box before taking my cab so I didn't care. Besides, after my troubles with UPS, I wanted to turn the page quickly.
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Response from Senup
Hello Madam, I regret your dissatisfaction, we check all our products before shipping. If you had contacted us to report the problem with the product (rather than saying nothing and leaving a negative review), we would have taken it back and replaced it with another walker. The return and reshipment costs would have been taken care of by our company. Good communication is important. Regarding UPS, it seems that you have had bad luck. Our carriers UPS and DPD deliver 98% of the parcels on time and to the indicated address. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker. Senup Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2018
site well done simple to use, only downside the delivery time order of 13/07 received today 30/07/2018 (no information on the time to order). To see on next order!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2018
everything is OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2018
Very quick response to questions asked and quick delivery too.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2018
As usual, fast order and delivery. The TOP!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2018
Excellent site Unbeatable prices
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