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A
Rating: 4 out of 5
After a delivery problem, they did everything possible to fix the problem. Thank you again.
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
Delivery time longer than announced.
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Response from Senup
Hello, As indicated on our website, delivery times are currently longer during this period.
Have a nice holiday season. Sincerely, The Senup team
Have a nice holiday season. Sincerely, The Senup team
A
Rating: 4 out of 5
Delivery according to the order. Found product that suits me very well. Just a little hitch with a GLS delivery man who asked me to go downstairs to get my package (may be new?) unfortunately in a wheelchair so had to take it upstairs (pay for home delivery)
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A
Rating: 4 out of 5
Product that corresponds to my expectations. Correct delivery time.
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Rating: 3 out of 5
Very good product level but it's been 2 times that the packaging of the delivery is damaged.the last time the deliveryman even helped us package by package hello discretion.moreover it is for my mom and we think it's for me.grrrrr
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A
Rating: 1 out of 5
Disastrous delivery experience. Still not delivered after 2 weeks of the initial date
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Response from Senup
Hello, the first relay point you mentioned was not a UPS relay point and therefore we had to encode another relay point near you.
UPS sends an automatic e-mail with the destination address once the package is on its way. As the package has not been picked up by you, it is currently being redirected to the relay point below. LES SECRETS DE CHARLOTTE 32 AVENUE JULES FERRY ANNEMASSE, 74100, FR I invite you to follow your package using the link that was given to you in order to be able to retrieve it as soon as it is delivered.
I apologize for this inconvenience but we have done everything in our power to ensure that the package is delivered as soon as possible, as close as possible to the address you requested. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
UPS sends an automatic e-mail with the destination address once the package is on its way. As the package has not been picked up by you, it is currently being redirected to the relay point below. LES SECRETS DE CHARLOTTE 32 AVENUE JULES FERRY ANNEMASSE, 74100, FR I invite you to follow your package using the link that was given to you in order to be able to retrieve it as soon as it is delivered.
I apologize for this inconvenience but we have done everything in our power to ensure that the package is delivered as soon as possible, as close as possible to the address you requested. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
A
Rating: 3 out of 5
The description of the products is not necessarily true but delivery is fast.
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
17.12.2020 Good, I have been ordering Clic glasses regularly without any problem
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A
Rating: 2 out of 5
one month in all : what a performance !
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Response from Senup
Hello Sir, We are surprised by your comment because first of all, your review is not about your last order but about the one of November 17th which was delivered on November 20th, three days later. Regarding your order of December 4, and as we announce on our website, the delivery time was longer than usual. Your order shipped on December 7 was delivered on December 15. We are therefore far from the one month delay mentioned in your comment.
Sincerely, The Senup team
Sincerely, The Senup team
A
Rating: 4 out of 5
Perfect transaction, very professional and well packaged
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Rating: 4 out of 5
very satisfied
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Rating: 4 out of 5
all is well Thank you
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Rating: 3 out of 5
Quite a lot of choice but not very commercial since a very large reta
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Rating: 4 out of 5
This time, the items were not wedged, so the cardboard boxes were open. It looked like the merchandise had been packed in a hurry. I was surprised...
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A
Rating: 4 out of 5
Serious house. Very courteous staff. Thank you.
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Rating: 3 out of 5
The delay of reception of the ordered articles was particularly long and the packing was defective insufficient protector! Can do better
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Rating: 4 out of 5
Very happy with the speed of your services but it seems that the quality of the gloves for the toilet and the quality of the undersheets are not good, perhaps a bad choice. It is my first order and I must check the prices with other distributors.
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A
Rating: 4 out of 5
well
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Rating: 4 out of 5
Well
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Rating: 1 out of 5
Terrible site. It takes a lot of time to order, and when the delivery man is willing to follow the explanations, it's perfect.
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Response from Senup
Hello Sir, We are sorry that you did not enjoy the browsing experience on our site. Please be aware that a new, more user-friendly site will be released soon. Sincerely, Frédéric. The Smartlifetime team.
A
Rating: 4 out of 5
being old, I always have a little trouble with internet catalogs
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Rating: 4 out of 5
well cared for, correct delivery
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Rating: 4 out of 5
My only regret is that I can't make the payment with my Maestro-Bancontact card. I have to use a VISA card.
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Response from Senup
Hello, A new version of our website will soon be online and will offer many more payment methods including Maestro and Bancontact. I apologize for the inconvenience. Sincerely, Frédéric. The Senup.com team
A
Rating: 4 out of 5
The products ordered are satisfactory. On the other hand, the announced delivery time was not respected (2 days late).
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Rating: 2 out of 5
I do not understand why the package was given to the Post Office without notifying me! I had to ask you directly to find out!
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Response from Senup
Hello Sir, It is important to know that with the COVID health crisis, parcel carriers are facing a considerable work overload. We cannot check the tracking of all the parcels we send and that is why we systematically send the link to track the parcel to our customers. In case of a problem we intervene immediately as soon as we are informed. I regret your dissatisfaction but I am happy to hear that you have received your order. Sincerely, Frederic The Senup team.
A
Rating: 4 out of 5
Fast delivery.
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Rating: 3 out of 5
Hello, your service is very good but according to the information on your site I thought I was buying Belgian products but in the end it's Chinese :(((
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Response from Senup
Hello Mr. Sauvage, The surgical masks you bought are indeed made in China and are of very good quality. I don't understand why you think you bought masks made in Belgium because there is no mention of it. I am looking forward to hearing from you and I am at your disposal for any further information. Sincerely, Frédéric.
A
Rating: 4 out of 5
Serious site, order always sent in a very fast time; thank you
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Rating: 2 out of 5
Package never received. The delivery man did not bother to insist with the doorman. We are handicapped and visually impaired and it takes us some time to reach the doorman of the apartment. I think that it is useless to specify that any external displacement is out of our possibilities. This merchandise has been paid in cash by Master Card and I hope to receive the due delivery soon. Thank you very much. C.L.
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Response from Senup
Hello, I see that the package was returned to us after a failed delivery. Here is what I can read in the tracking of the DPD carrier: Returned to the warehouse after an unsuccessful delivery attempt. An access code is required for the delivery address. Could you please provide us with the access code so that we can reship the order? Thank you in advance. Sincerely, Frederic.
A
Rating: 2 out of 5
Follow-up: little information after the completion of the order Delivery time does not correspond to what was mentioned on the site
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Response from Senup
Hello Mr. Mohamed, I am surprised to read your opinion concerning the non-delivery of your package while GLS indicates to have delivered it on 3/11/2020. Here is the tracking of your package: https://gls-one.be/fr/trace?query=716125387771 Would you be so kind as to check this and contact us via our website in case of problem? Thank you in advance and remain at your disposal for any further information. Sincerely, Frédéric.
A
Rating: 4 out of 5
Fast service, well packaged product, but shipping costs a little expensive.
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Rating: 3 out of 5
Problem of delivery blocked because partly available, follow-up error in the routing to the warehouse. Otherwise products always perfect
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Rating: 4 out of 5
a little difficult to find the desired product
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Rating: 4 out of 5
a little longer than the 24 hours planned....si no nothing to complain about!
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Rating: 2 out of 5
Order shipped quickly Site quite complicated to order Had to call back three or four times after a failed delivery
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Rating: 4 out of 5
I would like to receive the ordered product identical to the picture and the invoice.
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Rating: 4 out of 5
no problem with sen'up
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Rating: 1 out of 5
Ordered on September 22, delivered 3 weeks later. Debited on 22/9 by credit card, while there was apparently out of stock, not mentioned on the order form. I will not recommend, this way of doing borders on fraud.
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Rating: 4 out of 5
Well
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