Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2020
well received
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
for the first time since I order from sen up I have problems long delay damaged package and incomplete order
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Response from Senup
Hello, It is true that your order was exceptionally delivered 48 hours late and we apologized for that. As for the 6 packages forgotten during the preparation, they were immediately shipped as soon as you contacted us.
We look forward to serving you again. Sincerely, The Senup Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2020
Clear site for the choice. Easy to order and quick turnaround.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Order delivered quickly
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/10/2020
order placed on October 4 and still not delivered on 19.10.....
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Response from Senup
Hello Sir, After checking the tracking of your package which was shipped on 5/10/2020, the first business day following your order, we note that your package was delivered with a lot of delay. Usually DPD delivers within 24 to 48 business hours, but unfortunately your package was delivered on the 19/10. I apologize for this delay which is most probably related to the disruptions caused by the health crisis. Here is the tracking of your package: https://tracking.dpd.de/status/fr_BE/parcel/05345104741842 We remain at your disposal for any further information. Sincerely, Frédéric. www.smartlifetime.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2020
The delivery was delayed because the product was in restocking but otherwise everything is fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
Very good site and service ..I put 4 ..because as I had received a code for discount ..I found that I had to take it back at the time of the order .I would have liked it to be displayed directly in my account at the time of my order ..because not always at home when I order !!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2020
Good telephone reception, delivery time respected,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
responsive after sales service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2020
in line with the commitment
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/09/2020
very long delivery time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/09/2020
Not satisfied with DPD's driver.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/08/2020
I think it's a shame not to have a complete set of handles but without a nail it's useless
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/09/2020
Satisfied with the products order well delivered except a small gift from time to time would be nice
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/09/2020
Lack of choice in plastic panties.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2020
Good site, however, flimsy packing boxes re-scotched by the carrier, and do not order the Nateen brand. The protections of disintegrate completely, there are granules of absorbing gel everywhere
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/09/2020
This is the first time my order has been delivered,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2020
well, order arrived on time but not entitled to my 5 euros discount, reason first time, not valid second time, I had to be reminded
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
This time, the packages of diapers were not as well packed as the previous time.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
Delivery according to the order made in a satisfactory time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
Satisfied on the whole. However, I must point out a small error without great importance in my case, having ordered Nateen Flexi Maxi Medium I received Nateen Flexi Maxi Large ... Excuse the little!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/08/2020
The products no longer correspond to the quality I knew ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
High transportation costs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
The only drawback is that the delivery was made quickly but on another point than the one requested. On the other hand on this point of withdrawal the staff was competent and helpful.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Small problem with the internet. but excellent delivery by DPD. THANKS
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/08/2020
Null and it is so rare with you very dissatisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2020
I did not find the disposable washcloths
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2020
delivery times respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
The delivery time is respected every time, I order them for my grandfather. The price is correct, nothing to say.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/08/2020
site not clear at all.average price better elsewhere.for the delivery null the driver GLS could not deliver on the date agreed because supposedly the address was incorrect.change carrier.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2020
Good service, good reactivity
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
Very good as usual, BUT, I had placed this same order on March 13, 2020, and it had to be canceled and refunded following the refusal of the DPD carrier to deliver at the beginning of the containment ... I then helped myself locally for a small quantity. When July 22 I placed my order, I was still disappointed that Senup applies a price increase of 2.5%, without making the commercial gesture of applying the price in effect in March (following the cancellation which was not my fault)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/07/2020
Well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2020
I am not a specialist so I abstain
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2020
Hello, very good site and especially very responsive, many choices and very correct prices, I put only 4 stars because the deliveryman today was not friendly at all or even incorrect (young deliveryman) Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2020
Compliant RAS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/07/2020
Fast delivery and the items give us full satisfaction.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/07/2020
Like sometimes some discount lpp on
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