Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 1, 2, 3 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2019
excellent never disappointed
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/05/2019
Fast and efficient
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/05/2019
simple and efficient to place an order, complete catalog, the ergonomics of the site is simple but practical, a bit austere. Satisfied with your service
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2019
the site may be good but the bath seat does not correspond to the photo
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2019
WELL
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2019
Well
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/05/2019
No problem, the delivery corresponds to the order placed.
The box arrived in pretty bad condition, the packaging (tape) being a bit light. Fortunately it was nothing fragile.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/05/2019
Very serious house and fast delivery. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2019
Fast shipping, too bad the package is not deposited in the box but at the relay point.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/05/2019
fast and discreet
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2019
Very good site, fast and serious
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2019
well
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/04/2019
sometimes a little slow in deliveries
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2019
Not as fast as usual?
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2019
perfect packaging, product corresponds to expectations, delivery time not respected but not too late
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2019
No doubt Tena are much better
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/03/2019
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2019
The 4/5 is related to the fact that delivery times have become longer and that the orders I made were quite often "waiting to be restocked" Objectively this concerns the products of my orders, and I do not presume the delays for other products.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2019
An interesting specialized offer
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/02/2019
it's a pity that when you place an order the product is not available and you have to wait a while to receive it otherwise nothing to say
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/03/2019
Good service, I would have given 5 stars if I could fiscally unload the products with the corresponding invoice by putting the wording ( since in Italy you can) * Medical device *
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2019
Satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2019
Easy to use website. However, be careful with the description of the products. The Tena Slip that I bought are not fully veneered. The sides are made of non-woven fabric ....
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/03/2019
no problem, but a bit far ;;;
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
Varied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2019
No problems
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2019
well
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/02/2019
order and delivery in accordance with the law no problem
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/02/2019
Very disappointed because 2 out of 3 packs of torn diapers
Translated reviews
Response from Senup
Hello Mr. Riebel, I apologize for this inconvenience. The packages were probably damaged during transport, which is quite unusual. Can you confirm that apart from the packaging, all the protections are intact? In order to apologize, we will offer you a package with your next order. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2019
Convenient and perfect to find what you need
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/02/2019
all good
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2019
Lack of communication.
Delivery delayed because of lack of stock while on the site, the stock is ok. No info received from you
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/02/2019
Very competitive prices of the products. Serious follow-up with conscientious response from customer service. Longer delay this time but normal since product in restocking at the time of the order. Fast sending and reception as soon as the product is restocked. To recommend.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/01/2019
well especially to be able to order by phone
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2019
Very good
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/01/2019
Delivery times are getting longer and are no longer respected
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2019
Clear and easy to use website.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/01/2019
Very good site Very good quality of all products, price ?? except a little long delivery
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/01/2019
Perfect
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/01/2019
I ordered quickly, but the delivery service is not up to par - they don't warn me when they pass by and their website doesn't work...
Translated reviews
We use cookies for audience measurement and improving user experience.