Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
The question is badly put, in my opinion: if it is about the establishment, I would give a five star rating; if it is about the site itself, it would be worth much less because it is illegible (the pale grey is difficult to decipher). The visual communication needs to be reviewed and improved.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/09/2018
fast and efficient
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/09/2018
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/09/2018
By rating "Good", I judge in relation to the relationship with the customer, for the products I buy, the speed of shipping, the presentation of the site for research and I reserve the possibility of being able to rate better because I have a new argument.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/08/2018
Satisfied
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/08/2018
problem with the carrier"GLS" who left the package in a relay point without notice and I would add that he never came to my home because I was present the day of delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2018
I find it a shame not to be notified by email when a product is missing. During my last order of August 13, I waited in vain for delivery to my place of vacation. Finally it was delivered 4 days after my departure while I had asked that it be delivered to my home.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2018
I had given two reviews on the products I buy from Sen'up a few months apart, and only the first one (very flattering) was published. The second one, referring to the lower quality of one of the products concerned, was never published on your site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/08/2018
Well sometimes the delivery times of 24 hours are not respected as announced
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/08/2018
Fast order and delivery only downside 2 times shipping costs paid for a single delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2018
A little long to restock but OK :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2018
Excellent
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/08/2018
The amount of my order n° 18080335 has been deducted twice from my account. If you can't refund me, please send me again what has been charged in addition.
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Response from Senup
Hello, after checking we see that you have indeed made a double payment that we have just refunded. If you have any doubts about the acceptance of a payment, I invite you to consult your order history before making a second payment. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, The Senup team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/07/2018
Wrong delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2018
completely coprrect
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/07/2018
Easy to use website. Deadlines met. I would do it again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2018
Packing insufficiently taped, package closed by the carrier and despite that arrived open! can do better ......
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Response from Senup
Hello Mr. Gilbert, I apologize for this inconvenience.
However, we use double fluted cardboard boxes made of kraft material and a very effective adhesive for large packages to avoid this type of problem. Furthermore, we protect the products inside the package as much as possible so that they are not damaged.
Unfortunately, we have to admit that the carriers are not always delicate with the parcels and that it happens that some parcels open during the transport. Fortunately, this happens very rarely. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, The Senup team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2018
Product corresponds well to the need. Fast delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2018
Just one problem, the first email did not specify that if I was absent my package would be dropped off at a relay point, so I called a premium rate number to get the information
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2018
Well
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/07/2018
The delivery was a disasterven itxart. Did not meet that which was ordered. Definitely NOT for hetgaling.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2018
Very Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2018
Excellent
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/07/2018
My experience with Sen'up has been negative. The walker itself is a good item but the aluminum part of mine has taken some hits and is well scratched in two places. Hard part so the discomfort is only cosmetic. It was black with dirt too. A good cleaning and everything was fixed. On the other hand, one of the foam handles has a clear crack on half of its length (a good cut, obviously) and that is NOT ACCEPTABLE. Not to mention a deplorable UPS delivery: I was not delivered to the selected pickup point but to another point far from my home (UPS apologized to my first complaint but no response to my second complaint). As a result, the package was so large that I had to take it home in a cab.) I thought of returning it to you but I had gotten rid of the dirty and damaged box before taking my cab so I didn't care. Besides, after my troubles with UPS, I wanted to turn the page quickly.
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Response from Senup
Hello Madam, I regret your dissatisfaction, we check all our products before shipping. If you had contacted us to report the problem with the product (rather than saying nothing and leaving a negative review), we would have taken it back and replaced it with another walker. The return and reshipment costs would have been taken care of by our company. Good communication is important. Regarding UPS, it seems that you have had bad luck. Our carriers UPS and DPD deliver 98% of the parcels on time and to the indicated address. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker. Senup Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2018
site well done simple to use, only downside the delivery time order of 13/07 received today 30/07/2018 (no information on the time to order). To see on next order!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/07/2018
Very quick response to questions asked and quick delivery too.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/07/2018
good and easy to access
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/05/2018
lack of colors
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2018
correct
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/07/2018
Well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/07/2018
Great that it is delivered so quickly!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2018
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2018
correct product, good delivery time and well delivered to the home.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2018
Very fast delivery, but sometimes out of stock, so you have to wait a bit.
Otherwise it's very good.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/05/2018
Not at all absorbent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2018
good product, but delivery time too long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/06/2018
Order very well; only problem: the delivery, no time of passage we are stuck at home waiting for the deliveryman!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2018
Many choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2018
The delivery man was reluctant to take the package upstairs in the home, even though the delivery is to be made to people over 80 years old.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2018
Good site for the products but big problem of delivery
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