Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 1, 2, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/06/2018
conforming product and correct deadlines
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/05/2018
Fast and convenient delivery because it is close to my home (relay)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/05/2018
effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2018
Fast and efficient site Too bad that the reception is accompanied by 4 to 6 e-mails on the same subject
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/04/2018
Carrier not great package delivered point relay ..... while the package should be delivered at home ... say there was no one ... false archi false ... no one to inform you that the package has been deposited ds point relay ... so I do not think to order from you again ....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/05/2018
Valid prodotti, alta professionalità ed anche un pizzico di gentilezza!!! What more could you ask for?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2018
The site is very well done.
When you need information via this site, quick and precise answer.
On the other hand it is necessary to specify certain information for the delivery and that that appears in the good place of the delivery...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2018
Order arrived on time and well packaged but insist more on the sizes because for my part the turn of the glasses chosen is too small because it must take into account the hair of the person
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2018
conforms to my order. Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2018
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2018
Easy order, delivered on time, in perfect condition.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2018
It's a pity that the Nateen are not plasticized because they are well wrapped. Some problems of delivery ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/04/2018
Effective
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/04/2018
good,
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/04/2018
4* because I did not receive the delivery notice from colissimo although the order was delivered
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/04/2018
I ordered 3 identical undersheets. I received 2 of them in their packaging, perfect. The 3rd one I received without packaging is different: color and texture. Given the cost of returning it, I kept it. However, as this underpad was not clean, I had to wash it at the same time as one of the two I received and used. The one received in its packaging did not move, the other one moved : the 2 central parts superimposed moved in a different way.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/04/2018
The colors are not judicious and do not facilitate the research
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2018
very good order sent super fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2018
A slight Pb at delivery 1 of the boxes a little damaged ... but perfect for the timing just mini service for the 2 samples requested for testing ....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2018
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
Serious site with probably the best prices on the market.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
fast delivery, good prices
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/03/2018
Well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
not always easy to find the page allowing to make the order without searching
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2018
bad packaging, cardboard all crushed fortunately the product (layers), are not fragile. Delivery time corect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2018
nothing to say well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2018
one-time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/02/2018
Very slow shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2018
Carton delivered partially open but the entire order was there.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/02/2018
I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere
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Response from Senup
That was not the question.
Your service in the chat room was very unpleasant, telling me that next time I only had to look at the stock availability, that the product was missing at the time of the order, which was not true as you have seen. The orders always arrived on time, but never left in the rain for hours. Sincerely
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/02/2018
I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere
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Response from Senup
Hello Mrs Pontieux, After analyzing your last order, we notice that there was a stock error for one of the ordered products. It was marked as being in stock when it was not. We would like to apologize for this exceptional error. We also took the liberty of checking the follow-up of your previous orders and we were able to notice that the delivery times had been respected. It is therefore an isolated case. For your information, we can always split an order in order to send you the available immediately, and this, on request. We remain at your disposal for any further information. Sincerely, Demesmaeker Frederic, Customer Service Smartlifetime.com.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/02/2018
Too long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2018
only reproach the wait between the order and the reception of the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2018
good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
package delivered late
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2018
This site is good and my order too except for the delivery I had a passage in my house except that mom is days h24 at home for that a week later I call and they tell me they have my package in a withdrawal point!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
A site that met my needs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
Easy and explicit search.
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