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A
Rating: 4 out of 5
Very good products. The delivery time was just a little long.
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Nothing to complain about. Good site.
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A
Rating: 4 out of 5
Well
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A
Rating: 4 out of 5
reagent
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A
Rating: 2 out of 5
The carrier took 10 days to deliver the package.
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Response from Senup
Hello, unfortunately you are not the only one in this case.
Indeed, the carriers have accumulated a lot of delays due to the snowfall and it took them more than a week to reabsorb these delays. Here is the answer of our carrier: "We are here in a case of force majeure, not in the case of an operational fault." We remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, Smartlifetime Customer Service.
Indeed, the carriers have accumulated a lot of delays due to the snowfall and it took them more than a week to reabsorb these delays. Here is the answer of our carrier: "We are here in a case of force majeure, not in the case of an operational fault." We remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, Smartlifetime Customer Service.
A
Rating: 4 out of 5
Simple and fast, I recommend this site and the products offered.
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A
Rating: 4 out of 5
very accurate information Fast delivery
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A
Rating: 4 out of 5
The perfect does not exist, so that's good. If the opportunity arises, I would recommend this site
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A
Rating: 4 out of 5
ras.
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A
Rating: 4 out of 5
impeccable, fast service even in our small village of the high var
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A
Rating: 3 out of 5
Disappointed with the product! Pieces of plastic come off on the outside of the Protection like a bad cut
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A
Rating: 4 out of 5
Good, too bad the filters don't remember when you go back (you have to re-select size, brand, ...) each time.
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A
Rating: 3 out of 5
No order confirmation after payment. Long waiting time without any warning. I had to send an email to receive news....
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A
Rating: 3 out of 5
A little long to receive it!
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A
Rating: 3 out of 5
On the site I have nothing to say, but on the delivery, because no mail or sms or other to tell me that my delivery had arrived at the relay point. I asked the site or was my order that was delivered for 1 week and so I had to hurry before it returned to the supplier ......
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A
Rating: 3 out of 5
It's a pity that one of the ordered products arrived broken. The delivery was ok and the time was respected.
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A
Rating: 4 out of 5
Very light cardboard packaging, can Scotch finally cardboard half open, review your packages !!!!!
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A
Rating: 4 out of 5
Fast, serious. Packaging.... to be reviewed.
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A
Rating: 4 out of 5
A little difficult to find the selected product.
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A
Rating: 4 out of 5
Service war sehr gut, empfehlenswert
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A
Rating: 4 out of 5
Very good service and delivery time respected
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A
Rating: 3 out of 5
I order for my mother who is very old, the delivery is fast but the orders are not always easy to make and there is no advantage to be a former customer.
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A
Rating: 4 out of 5
serious and efficient
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A
Rating: 2 out of 5
Article ordered not in stock, but not notified on the site. In addition to waiting for the order, they don't even warn you by email of the out of stock. When you order this kind of article, it's rather urgent, isn't it?
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Response from Senup
Hello Mrs Gros, When the product is in stock, it is indicated in green in the product sheet "x products in stock". When the product is out of stock, it is indicated in orange (more visible) "Out of stock - Shipment within 7 days max." However, it is possible that this 7 day period has been exceeded due to a stock shortage at the manufacturer. I apologize for this exceptional inconvenience. We try to keep the delivery time as realistic as possible. We proceeded to the refund of your order as requested. For information, the product is again available and can be delivered in 24 to 48 hours: https://www.smartlifetime.com/id-light-maxi-carton-de-120-protections-anatomiques.html. We remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team.
A
Rating: 4 out of 5
Very satisfied, but surprised that the delivery was made by colissimo staff not equipped to carry large heavy volume. ... for a bit it was me who should have carried the package ...
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A
Rating: 2 out of 5
Previous orders ok.
But the last order was delivered to a Kiala point far from our home. I don't understand why. do you have an answer please?
Thank you and Happy New Year 2018?
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But the last order was delivered to a Kiala point far from our home. I don't understand why. do you have an answer please?
Thank you and Happy New Year 2018?
Response from Senup
Hello Ms. Goujon, There have indeed been some changes at KIALA which was recently taken over by UPS.
Indeed, the Kiala interface that used to display the cards is unfortunately no longer available since a few weeks. We are actively working to provide a new interface with UPS relay points.
In order to avoid this problem, I invite you to communicate us the desired relay point in the box "Additional information concerning this order:" I thank you in advance and ask you to excuse us for the inconvenience. Sincerely, Frédéric Demesmaeker, Senup Customer Service.
Indeed, the Kiala interface that used to display the cards is unfortunately no longer available since a few weeks. We are actively working to provide a new interface with UPS relay points.
In order to avoid this problem, I invite you to communicate us the desired relay point in the box "Additional information concerning this order:" I thank you in advance and ask you to excuse us for the inconvenience. Sincerely, Frédéric Demesmaeker, Senup Customer Service.
A
Rating: 4 out of 5
Easy to make your choice. Well protected material
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A
Rating: 3 out of 5
destination error! and light packaging
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A
Rating: 3 out of 5
No problem with the products, but the delivery remains problematic. A phone call at the beginning of the day would be more judicious than just in front of the house; especially since a single parcel, often very heavy, cannot always be received by a neighbor. Moreover, these too heavy parcels are often split in two or with a packaging deteriorated by difficult handling.
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A
Rating: 4 out of 5
nothing to say. Except that between the order and the reception the delay is rather long THANKS ALL THE SAME M LE GALL
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A
Rating: 3 out of 5
no problem on the product, only the packagingcarton of the package well average!
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A
Rating: 4 out of 5
good sales site and fast delivery
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A
Rating: 4 out of 5
The product suits me and the delays are good.
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A
Rating: 1 out of 5
Hello, I did not receive the order made since I received protections in size XL instead of size L I asked by mail, a new shipment in the right size and a voucher for the wrong delivery, mail remained unanswered.
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Response from Senup
Hello, We replied to you the same day by return mail, i.e. November 16, and have not received any answer from you. Here is the content: "Hello, Would you be so kind as to send us a photo of the package received so that we can compare the references? Sincerely, Stefania Sini Senup Customer Service". Each order is checked twice to avoid this type of problem. When we find out that a mistake has been made, we take care of the replacement. Would you be so kind as to send us a picture and tell us how many packages (out of the 7 sent) are wrong? For your information, we have checked the weight of your package and it corresponds exactly to a box containing 7 packages of Tena Pants Maxi Large... Thank you very much in advance for your feedback. We would like to solve your problem as soon as possible. Sincerely, Frederic.
A
Rating: 4 out of 5
Well done
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Correct delivery, deadlines respected.
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A
Rating: 3 out of 5
site ok but the package was not even presented for delivery before being dropped off at a relay point. And I was not notified of this deposit, I had to investigate with smartlifetime.
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