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A
Rating: 4 out of 5
this site suits me very well
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Fast and good value for money, communication not at the top
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Rating: 3 out of 5
Good but lacks information on exact delivery date
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A
Rating: 4 out of 5
My order had been reshipped by KIALA, but the SmartLifetime tracking teams were quick to resend my package, thanks.
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A
Rating: 4 out of 5
nothing
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A
Rating: 4 out of 5
The diapers ta ta use them my mom, unfortunately due to an illness she has become very incontinent, so far we have found them very good both day and night and they hold well, plus they are the only ones cho I have been able to find of this type that absorb so much. Kudos also for the shipping, very fast!
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A
Rating: 2 out of 5
Great delay in delivery, I had to contact you in order to receive my order out of stock, which was not expected.
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Response from Senup
Hello, Yes, we have encountered a delay in the restocking of this product. We have reported this problem to Wait. We will avoid similar problems in the future. This product is currently in stock, please accept our apologies for the inconvenience. Sincerely, Frédéric Demesmaeker, The Smartlifetime.com team
A
Rating: 4 out of 5
No problem to report, the delivery was made on time.
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A
Rating: 4 out of 5
Interesting site
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A
Rating: 3 out of 5
We should intervene with the two carriers DPD and GLS. The deliverymen do anything, they don't want to bring the parcel to your door under the pretext that your neighborhood is not safe & they have received orders not to go up" and I wonder if I will continue to place you order.
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Response from Senup
Hello Madam, We strive to offer a wide choice of carrier to satisfy our customers.
- DPD delivers in 24 to 48 hours throughout France and offers up to 2 home presentations.
- GLS also delivers in 24 to 48 hours and drops the package in the nearest relay point in case of absence.
- Kiala allows you to receive your package directly in the relay point of your choice.
- Colissimo is also proposed. When a problem arises, such as the neighborhood is not on the map, it is important to communicate this problem as soon as possible so that we can report this information to the headquarters of the carrier. Please believe that we are doing everything possible to satisfy you! Sincerely, Frédéric Demesmaeker, Senup Customer Service.
- DPD delivers in 24 to 48 hours throughout France and offers up to 2 home presentations.
- GLS also delivers in 24 to 48 hours and drops the package in the nearest relay point in case of absence.
- Kiala allows you to receive your package directly in the relay point of your choice.
- Colissimo is also proposed. When a problem arises, such as the neighborhood is not on the map, it is important to communicate this problem as soon as possible so that we can report this information to the headquarters of the carrier. Please believe that we are doing everything possible to satisfy you! Sincerely, Frédéric Demesmaeker, Senup Customer Service.
A
Rating: 4 out of 5
Valid promotion
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A
Rating: 4 out of 5
Very well done. Clear. Pleasant; Easy to order
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A
Rating: 3 out of 5
Good site but not easy to find it. We searched several times before finding your harness.
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A
Rating: 4 out of 5
order received in time.
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
Fairly good
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Rating: 4 out of 5
My opinion concerns only one product and therefore cannot be generalized, so I will stick to the assessment by the note.
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A
Rating: 4 out of 5
perfectp
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A
Rating: 1 out of 5
3 weeks delay for a product announced as in stock within 8 days. Still not in stock to this day and no information from Smartlife about this delay.
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Response from Senup
Hello Mr. Naudin, We have noticed that the Nateen Combi Super Ultra Large was out of stock at the time of your order. It is always possible to ask us to split an order in order to get the products available immediately. This is what we will do for your order, as all other products are in stock. We apologize for this exceptionally long delay. Sincerely, The Smartlifetime.com team
A
Rating: 4 out of 5
Interesting offers, Fast delivery I recommend to the users
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A
Rating: 3 out of 5
good just a little expensive and not much promotion
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A
Rating: 4 out of 5
Very good site
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
Product conforms to what was purchased, nothing to complain about.
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A
Rating: 3 out of 5
Deficient reimbursement and referral services
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Response from Senup
Hello, We offer 2 possibilities for the return of orders: 1 - Pick up on site by our carrier DPD. 2 - Return with Kiala (just drop the package in a Kiala relay point) - Very competitive prices. Upon return of goods the products are refunded. Can you tell us what type of problem you encountered? Thank you in advance for your return. Sincerely, Frédéric Demesmaeker, Customer Service Senup.com
A
Rating: 4 out of 5
Simple site with a limited selection of products
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A
Rating: 4 out of 5
Good site, fast shipping but never any coupon codes despite regular orders...
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A
Rating: 4 out of 5
Very good quality/price ratio Complaints concerning the follow-up of the order and the various stages of the delivery.
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A
Rating: 3 out of 5
I found what I needed, the information was accurate. I thought I would get a discount, but there was a minimum purchase. The advantage codes sent by email do not represent much. The delivery took a little longer than expected. In the end, with the shipping costs, I pay the same price as my local supplier.
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Response from Senup
Hello, Every month we make discounts that apply to our entire site. These discounts are sent by e-mail to change from month to month. At the end of the month we will send a promotion with no minimum purchase. Sincerely, Frederic Demesmaeker, Customer Service.
A
Rating: 4 out of 5
Very serious, order delivered quickly
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A
Rating: 4 out of 5
well
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Rating: 4 out of 5
Well
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A
Rating: 4 out of 5
Well
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Hello, This is my first contact with this company. Delivery on time. Everything OK.
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A
Rating: 3 out of 5
Confusion in the specification and size the overhead costs of wearing the av this replacement have not been reimbursed
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Response from Senup
Hello, In each title the size of the product is specified in order to avoid any confusion. The shipping costs are visible on the page "shipping costs": https://www.smartlifetime.com/informations-de-livraison.html You will find our return policy on the page "Money back guarantee": https://www.smartlifetime.com/garantie-satisfait-ou-rembourse.html We offer 2 possibilities for the return of parcels: - Collection at your home by our carrier DPD. - Return with Kiala (you just have to deposit the parcel in a Kiala point of your choice). This second option has the advantage of offering you a particularly democratic price. As soon as we receive the return we proceed to the refund. Sincerely, Frédéric Demesmaeker, Customer Service.
A
Rating: 3 out of 5
Delivery a little slow
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Response from Senup
Hello, We apologize for the late delay due to a restocking problem. We have increased our stock to avoid this problem. Sincerely, Frederic Demesmaeker, Senup Customer Service.
A
Rating: 4 out of 5
good, but lack of precision about the delivery date of the ordered product. and difficulty to contact a person in charge in case of delay of delivery.
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A
Rating: 4 out of 5
Good quality/price ratio. However, I noticed that the company has 2 different sites with almost the same products but at different prices!
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Response from Senup
Hello, Indeed, and it is not a secret, we have 2 sites: www.smartlifetime.com which is a specific store dedicated to incontinence products. It is multilingual: French, Dutch, English and Italian. This site is our first version and will be taken over under the name Senup.com as soon as our new platform will allow the management of multiple and multilingual stores. www.senup.com is a French-speaking store for seniors and PMR. This store also includes incontinence products. The first store has 1600 references while the second one has more than 4000. Regarding incontinence products, we decided to display slightly different prices and packaging to distinguish them. Sincerely, Frédéric Demesmaeker, Customer Service.
A
Rating: 4 out of 5
Very serious
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