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G
Rating: 4 out of 5
Time to accept payment by bank transfer a little long.
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very good service, friendly and quick reactions and appropriate when we encounter a problem with the delivery!
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P
Rating: 4 out of 5
I was not presented with the package twice as indicated on the offer and had to go to a relay point.
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M
Rating: 4 out of 5
Satisfied with the content of the delivery, the packaging and the delivery itself: serious and nice deliveryman.
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C
Rating: 4 out of 5
Item not in stock due to restocking but informed by mail and delivered as soon as possible. Thank you
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D
Rating: 4 out of 5
Best prices compared to other sites, even if we would like to have more discounts... The complete diapers are very expensive used daily...
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O
Rating: 1 out of 5
Not being able to move, I chose and paid for the option of home delivery, I never received my package, it arrived in a relay point and left to its shipper, I contacted them but they would not or could not do anything.
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Response from Senup
Hello Sir, As we had discussed, the transport company GLS tried to deliver to you but the carrier claims that you were not present to receive the package. As the GLS procedure states, after an attempted delivery at home, the package is automatically dropped off at a relay point. This is what happened with your delivery. When we explained the situation to you, you told us that you wanted to cancel this order and obtain a refund. This order has been cancelled and we will proceed with the refund upon receipt of the return, as agreed. I would also like to draw your attention to the fact that you have selected GLS and not DPD as you had done for your previous orders. Sincerely, Stefania Senup Customer Service
F
Rating: 4 out of 5
As usual I am very satisfied.
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C
Rating: 2 out of 5
Fast delivery but very disappointed by the quality of the plastic gloves inside. I changed products by paying more and I regret it.
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L
Rating: 4 out of 5
good!
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J
Rating: 4 out of 5
A list of favorites associated with the account is missing
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P
Rating: 4 out of 5
Competitive price on incontinence products. I would like to be able to pick up my package at a relay station rather than waiting a whole day for the carrier to come to my home.
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D
Rating: 2 out of 5
15 days for a shipment by GLS! Carrier to be blacklisted urgently, it's not the first time it happens!
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L
Rating: 3 out of 5
The delivery service by GLS is deplorable: only one parcel out of two received since more than two weeks, parcel which made the tour of France, damaged cardboard box, unreachable customer service, no information given as for the day of delivery, neither email, nor sms, nor call of the deliverer (it is the surprise, it is necessary to be at home 24 hours a day!)... Otherwise, no concern with Senup at which I place orders for my mother since 2 or 3 years and good customer service.
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Response from Senup
Hello Madam, We are sorry for the delivery problem you had with your last order. As we discussed this morning, we are doing everything possible to ensure that the second package reaches you quickly. We remain at your disposal and wish you a nice afternoon. The Senup team
A
Rating: 4 out of 5
Very fast delivery
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A
Rating: 4 out of 5
Easy to use site, sometimes a little long to answer.
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A
Rating: 4 out of 5
I still have trouble using my stitches because they are not easily visible, otherwise I am overall quite satisfied
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G
Rating: 4 out of 5
Good as usual
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M
Rating: 4 out of 5
All good
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G
Rating: 4 out of 5
compliant order
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J
Rating: 3 out of 5
often problems with payment
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R
Rating: 4 out of 5
Delivery time a little long but received in good conditions
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A
Rating: 2 out of 5
I have been waiting for my delivery for almost 3 weeks now. How can I tell you about it? .............
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Response from Senup
Hello, We will contact Attends immediately to find out the reason for this delay in delivery. We will keep you informed as soon as possible and remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
S
Rating: 4 out of 5
The site is well
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G
Rating: 4 out of 5
compliant purchase following 10 purchases
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S
Rating: 4 out of 5
The site is good, when I called I was recontacted the only defect few product offer and prices, but overall very good and serious as a whole. I ordered tena diapers and corp product.
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J
Rating: 4 out of 5
Order arrived well, correct time, quality products.
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M
Rating: 3 out of 5
Very disappointed by the Nateen flexi maxi XL. Absorption capacity much lower than the given capacity, the size also smaller than the Hartmann Mobiles when it is supposed to be identical.
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F
Rating: 4 out of 5
Navigation not nimble some trouble finding merchandise to order. Delivery a little slow in the order not indicated delivery date. Otherwise nothing to note.
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P
Rating: 4 out of 5
later delivery than before
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C
Rating: 2 out of 5
Impossible to get delivery as usual in a relay point. Arrived at my house and left at my neighbor's.
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Response from Senup
Hello, To be delivered in a relay point, you must select the carrier "UPS Access Point" and specify the desired relay point, as indicated on the site: "Indicate the desired relay point in the order summary". You can also contact us by e-mail or online chat if you want to change the delivery method. We have a very fast reaction time and will always do our best to answer your request. I remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team
A
Rating: 4 out of 5
I would like to receive an email that my order has been delivered except that I did not receive anything at my last order.
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D
Rating: 4 out of 5
Well, no problem to report
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E
Rating: 3 out of 5
Bjr unfortunately the boxes are too big, too heavy and always arrive damaged and taped up by the deliveryman.
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L
Rating: 4 out of 5
correct order and delivery
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M
Rating: 4 out of 5
Fast and serious service, just a shame to be subscribed to a newsletter and never receive news and even less promotions
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O
Rating: 4 out of 5
The only downside is that I arrived at my mother's house at the same time as the delivery man. The latter being bedridden could not open it. Only an email address is requested, no phone number so that the deliverer can contact us.
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J
Rating: 3 out of 5
delivery time not respected. I was not used to this.
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R
Rating: 3 out of 5
Good but some difficulties finally solved during the delivery
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D
Rating: 4 out of 5
I don't think I'm the only one who has these types of items sent to the nursing home. Please take into account the delivery instructions. Do not leave a large and heavy package in front of an elderly person's door, but at the reception desk according to the times indicated.
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