Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Discreet delivery... my package was open the tape had not held the deliveryman even allowed to look since the package was open.
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Response from Senup
Hello Sir, We are sincerely sorry to learn that the package was not delivered to you in perfect condition and we ask you to excuse us for this inconvenience totally beyond our control. We will do our best to ensure that your next order is delivered in the best possible conditions. Sincerely, The Senup team
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paula C.
Rating: 4 out of 5
following a purchase from 11/03/2022
Everything punctual on time,Friendly package deliverer.
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Georges R.
Rating: 4 out of 5
following a purchase from 04/03/2022
satisfied
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JEANNINE F.
Rating: 4 out of 5
following a purchase from 10/03/2022
clear order tracking and fast delivery
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BADR C.
Rating: 4 out of 5
following a purchase from 20/02/2022
Everything went well. The package was well packaged and conformed to the order. I was a little doubtful at first because the delivery date was missing. My rating of 4/5 reflects this shortcoming because, in my opinion, the customer should know when it will be delivered even before proceeding with the payment.
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DANIEL R.
Rating: 4 out of 5
following a purchase from 26/02/2022
Well, no problem to report.
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Annette G.
Rating: 1 out of 5
following a purchase from 21/02/2022
For this order, I was very disappointed, because the delivery was made after 5 days. I placed my order on Monday morning and made the bank payment the same day at 12:55 pm. Despite my numerous phone calls, I did not receive my order until Friday at 7:45 pm. I hope that I will not have this inconvenience for my next order, because I had to stay home without going out for 5 days.
Thank you very much.
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Evelyne L.
Rating: 3 out of 5
following a purchase from 08/02/2022
Too big and too heavy boxes often arrive very damaged or even opened
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ghislaine J.
Rating: 4 out of 5
following a purchase from 01/02/2022
it's perfect
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Alain D.
Rating: 4 out of 5
following a purchase from 21/02/2022
Correct site, correct products, rather fast and complete delivery. ALL GOOD.
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Gilles B.
Rating: 4 out of 5
following a purchase from 21/02/2022
EXCELLENT CONTACT WITH YOUR TELEPHONE ORDER MANAGER; GOOD PERMANENT AVAILABILITY;
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Sébastien B.
Rating: 4 out of 5
following a purchase from 02/02/2022
Everything went well.
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Sébastien B.
Rating: 4 out of 5
following a purchase from 02/01/2022
No problemo avec mes commandes et livraisons.
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Lorenzo F.
Rating: 4 out of 5
following a purchase from 25/01/2022
Good and fast for the order
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Odette B.
Rating: 2 out of 5
following a purchase from 20/01/2022
Ordered on January 20, 2022. Still not delivered on February 7th. Several changes in the place of delivery, finally resulting in a return to sender and a request for a refund.
Unfortunately this is not the first time that there are problems with UPS. I will not order from you again
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THERESE D.
Rating: 3 out of 5
following a purchase from 31/01/2022
Delivery made the day after the order, a little more than 30 hours later: bravo! On the other hand, the announcement of delivery made in the morning at 8:50 am: this day "before 7:30 pm"! such a time slot is excessive because it blocked me all day and prevented me from going on any errand, including to the pharmacy. Wouldn't it be possible to tighten this time slot? Thank you
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Roger P.
Rating: 2 out of 5
following a purchase from 14/01/2022
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
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Response from Senup
Hello, there was only the cover box, the 2 original boxes were not there, the 8 packs of panties were loose.
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Roger P.
Rating: 2 out of 5
following a purchase from 14/01/2022
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
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Response from Senup
Hello, This is a cover cardboard which is mainly used for discretion and to keep the two original cardboards together. The original boxes have a good thickness and solidity, the packing boxes are less so. We apologize for the inconvenience caused. Our packing system will change in a few months to be more efficient. Sincerely, The Smartlifetime team.
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Jean-Marie F.
Rating: 4 out of 5
following a purchase from 14/01/2022
difficulty connecting to the payment application
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ROBERT L.
Rating: 2 out of 5
following a purchase from 25/01/2022
unacceptable that you make pay the port on big orders to go e pharmacy to seek the protections will cost me less expensive
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Response from Senup
Hello Sir, Thank you for taking the time to share your opinion with us regarding your shopping experience on our Senup store. However, I am surprised by the comment and the very harsh rating you left us for a price issue. Indeed, when you place an order, all prices are displayed before payment, including the costs related to delivery. If you have chosen to finalize your purchase, perhaps it is because our prices are still more competitive than in pharmacies?
I understand your dissatisfaction with the increase in our delivery rates, but the price of transport has exploded for a long time and unfortunately we had no choice but to pass on this increase in our delivery rates. The shipping costs for France are now free from 130 € and no longer from 120 € with DPD and GLS. If you had contacted us by phone, as you usually do, I would have been happy to explain all this to you. I wish you a good day. Senup Customer Service
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Nadine D.
Rating: 4 out of 5
following a purchase from 08/01/2022
ALL CLEAR. All is well
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Gisele D.
Rating: 4 out of 5
following a purchase from 20/01/2022
Easy and efficient
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Bernard M.
Rating: 4 out of 5
following a purchase from 15/01/2022
It should be possible to recover the package in a relay point with in this case a free delivery as it is done for other companies. Or free delivery from 40 €.
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Jean-Noel B.
Rating: 4 out of 5
following a purchase from 01/01/2022
Fast and compliant As usual
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CLEMENT P.
Rating: 4 out of 5
following a purchase from 05/01/2022
fast delivery
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Veronique M.
Rating: 4 out of 5
following a purchase from 20/12/2021
The diapers are very good, but always problems with the transport, it never brings it to the address indicated, it is always necessary to move to recover the order. Because of this I am thinking of changing.
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Fabio P.
Rating: 1 out of 5
following a purchase from 24/12/2021
Delivery too long. Not yet received the shipment
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Response from Senup
Hello, We are surprised by this extremely negative note because, unless we are mistaken, you did not contact us to report the problem. We are however reachable non-stop from 9am to 5pm including during the holiday season...
Moreover, after checking the tracking, it appears that your package was delivered on January 4th at 11:16 am.
Could you please check and keep us informed?
Sincerely, The Senup team
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ELIANE D.
Rating: 3 out of 5
following a purchase from 07/12/2021
Impossible to track my package.I had to call the service again without possibility of tracking.I received the package the day after the promised day
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Antoinette D.
Rating: 1 out of 5
following a purchase from 17/12/2021
Nothing is clear, we do not know what it is about, the main thing is to receive the order
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Jean G.
Rating: 1 out of 5
following a purchase from 25/11/2021
The delivery has still not taken place, I am still waiting for my order.
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Frank L.
Rating: 3 out of 5
following a purchase from 13/12/2021
I think that to the good customer, you should make the free delivery above 50 euros
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Response from Senup
Hello Mr Lorenzi, Thank you for your comment.
You should know that bulky parcels are extremely expensive to ship and that these prices are constantly increasing. In addition, we are still going to undergo a significant indexation from the first of January of the various carriers.
To make matters worse, the price of packing cartons has also risen sharply (50%). We are therefore studying another packaging system in order to reduce the costs of transport and packaging that we can no longer bear. Unfortunately, we will have no choice but to index the transport costs from the first of January 2022. Sincerely, Frédéric, the Senup team.
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paulette T.
Rating: 4 out of 5
following a purchase from 11/12/2021
order perfect delivery
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Sébastien B.
Rating: 4 out of 5
following a purchase from 26/11/2021
no problemo .
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Marius P.
Rating: 4 out of 5
following a purchase from 25/11/2021
Fast enough delivery
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Christine W.
Rating: 4 out of 5
following a purchase from 20/11/2021
Everything was ok. Just a small remark, I did not receive an email informing me of the delivery date of the order. But it did arrive. That's the most important thing.
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ALICE H.
Rating: 4 out of 5
following a purchase from 03/12/2021
not yet received the merchandise, so a little early to give an opinion
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CHRISTIAN P.
Rating: 3 out of 5
following a purchase from 15/11/2021
Insufficient communication, lack of information.
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Nathan R.
Rating: 4 out of 5
following a purchase from 30/11/2021
Clair
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Daniel L.
Rating: 4 out of 5
following a purchase from 11/11/2021
package shipped quickly. For the delivery, non-existent communication 1) not knowing where the package was going to be delivered, 2) not warned of its arrival in relay point. (too much subcontracting in my opinion) Fortunately, I called again to find out, and a communication officer gave me all the necessary information. Otherwise the package would have left. I am therefore satisfied with my order, not with the delivery.
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Sara N.
Rating: 4 out of 5
following a purchase from 26/11/2021
Quick
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