Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2018
Very clear and informative site, very practical!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2018
ease of ordering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2018
Product conforms and delivered quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
Service without reproach
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
very fast service i recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2018
Simply perfect, we would like to be served like this on all online sales sites.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2018
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2018
Good sites easy to find what you want delivery in time great
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/07/2018
My experience with Sen'up has been negative. The walker itself is a good item but the aluminum part of mine has taken some hits and is well scratched in two places. Hard part so the discomfort is only cosmetic. It was black with dirt too. A good cleaning and everything was fixed. On the other hand, one of the foam handles has a clear crack on half of its length (a good cut, obviously) and that is NOT ACCEPTABLE. Not to mention a deplorable UPS delivery: I was not delivered to the selected pickup point but to another point far from my home (UPS apologized to my first complaint but no response to my second complaint). As a result, the package was so large that I had to take it home in a cab.) I thought of returning it to you but I had gotten rid of the dirty and damaged box before taking my cab so I didn't care. Besides, after my troubles with UPS, I wanted to turn the page quickly.
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Response from Senup
Hello Madam, I regret your dissatisfaction, we check all our products before shipping. If you had contacted us to report the problem with the product (rather than saying nothing and leaving a negative review), we would have taken it back and replaced it with another walker. The return and reshipment costs would have been taken care of by our company. Good communication is important. Regarding UPS, it seems that you have had bad luck. Our carriers UPS and DPD deliver 98% of the parcels on time and to the indicated address. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker. Senup Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2018
everything is OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2018
As usual, fast order and delivery. The TOP!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/07/2018
Excellent site Unbeatable prices
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/07/2018
very satisfied fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/06/2018
Everything is ok as usual and very fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/07/2018
I made my first purchase and was very satisfied, for the customer service I contacted, for the fast and timely delivery, for the price and the offer, not to be underestimated. Definitely there will be more orders from me. Very good experience.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2018
correct
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/07/2018
excellent delivery on the next day date. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/06/2018
Well done
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/06/2018
great service. Congratulations
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/06/2018
Very reactive, takes into account the complaints of the customers and gives all satisfaction
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/06/2018
Everything was perfect. Thank you!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/06/2018
VERY GOOD FASTF
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/06/2018
excellent
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/06/2018
everything is perfect from the order to the delivery. What I particularly appreciate: the speed of delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/06/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2018
Serious and competent. Very professional. To be recommended.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/06/2018
very good service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/06/2018
fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/06/2018
It's been several orders made with this supplier, very serious, compliant order I recommend this site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/06/2018
Very reactive, good contact, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2018
Very good.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/06/2018
As usual. Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2018
I am very satisfied with the professionalism of this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2018
not necessarily easy, but effective, long time customer, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2018
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2018
Very reliable and professional site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2018
Very good telephone reception, impeccable service, careful and attentive. I will recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2018
fast, exact practical, very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2018
Perfect and punctual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2018
Ease of navigation on the site and ease of ordering.
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