Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 1, 2, 3 and 5 stars

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L
Linda B.
Rating: 5 out of 5
following a purchase from 26/07/2022
The site is easy to use and the products are in accordance with what we received
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Olivier R.
Rating: 1 out of 5
following a purchase from 28/07/2022
Not being able to move, I chose and paid for the option of home delivery, I never received my package, it arrived in a relay point and left to its shipper, I contacted them but they would not or could not do anything.
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Response from Senup
Hello Sir, As we had discussed, the transport company GLS tried to deliver to you but the carrier claims that you were not present to receive the package. As the GLS procedure states, after an attempted delivery at home, the package is automatically dropped off at a relay point. This is what happened with your delivery. When we explained the situation to you, you told us that you wanted to cancel this order and obtain a refund. This order has been cancelled and we will proceed with the refund upon receipt of the return, as agreed. I would also like to draw your attention to the fact that you have selected GLS and not DPD as you had done for your previous orders. Sincerely, Stefania Senup Customer Service
G
gerald T.
Rating: 5 out of 5
following a purchase from 26/07/2022
Many products, reactive and cheaper than other sites
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Céline S.
Rating: 5 out of 5
following a purchase from 02/08/2022
Extremely fast shipping, quality expected. Nothing to complain about.
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Roland M.
Rating: 5 out of 5
following a purchase from 30/07/2022
Very good service
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Francis D.
Rating: 5 out of 5
following a purchase from 27/07/2022
Very satisfied with the respect of the package impeccable and fast
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Andree C.
Rating: 5 out of 5
following a purchase from 23/07/2022
Unfortunately I made a mistake when I ordered and did not receive what I expected but the service was perfect!
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CHRYSTELLE G.
Rating: 2 out of 5
following a purchase from 26/07/2022
Fast delivery but very disappointed by the quality of the plastic gloves inside. I changed products by paying more and I regret it.
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Martine V.
Rating: 5 out of 5
following a purchase from 24/07/2022
The site works well and orders quickly.
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MOHAMED T.
Rating: 5 out of 5
following a purchase from 24/07/2022
Good quality and responsive service.
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Jacky W.
Rating: 5 out of 5
following a purchase from 22/07/2022
The service is fast and the correspondents are attentive. A house to recommend.
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Yvonne S.
Rating: 5 out of 5
following a purchase from 22/07/2022
Very friendly customer service, attentive and very responsive.
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Jacqueline P.
Rating: 5 out of 5
following a purchase from 11/07/2022
As always, fast shipping
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martine S.
Rating: 5 out of 5
following a purchase from 19/07/2022
no worries top!
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Pascal L.
Rating: 5 out of 5
following a purchase from 21/07/2022
Good site, easy to navigate
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GILBERT P.
Rating: 5 out of 5
following a purchase from 20/07/2022
Very good, impeccable service, careful and attentive. I recommend it!
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dominique P.
Rating: 2 out of 5
following a purchase from 15/07/2022
15 days for a shipment by GLS! Carrier to be blacklisted urgently, it's not the first time it happens!
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Gaetane P.
Rating: 5 out of 5
following a purchase from 18/07/2022
always as good
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Jean Yves P.
Rating: 5 out of 5
following a purchase from 14/07/2022
very good
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Anne Marie H.
Rating: 5 out of 5
following a purchase from 15/07/2022
Everything is perfect and very fast, top customer service, thank you
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Matthieu K.
Rating: 5 out of 5
following a purchase from 13/07/2022
very good
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Marie S.
Rating: 5 out of 5
following a purchase from 17/07/2022
Speed of delivery
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Cécile T.
Rating: 5 out of 5
following a purchase from 18/07/2022
I am satisfied with my purchase
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Michel P.
Rating: 5 out of 5
following a purchase from 17/07/2022
Nothing to say, perfect.
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Philippe S.
Rating: 5 out of 5
following a purchase from 19/07/2022
I am very satisfied, however the site is very slow when validating an article. It is very surprising the first time and I think that it is not normal.
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Michelle G.
Rating: 5 out of 5
following a purchase from 09/07/2022
Fast, serious packaging, quality confor. I really recommend
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ROGER G.
Rating: 5 out of 5
following a purchase from 18/07/2022
Very good. I have been ordering from this site for a few years now and I am always satisfied with both the product and the shipping.
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Agnes D.
Rating: 5 out of 5
following a purchase from 16/07/2022
always happy
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ALEXANDRA W.
Rating: 5 out of 5
following a purchase from 11/07/2022
Everything was perfect: service, packaging and delivery. See you soon for a new order!
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Daniel O.
Rating: 5 out of 5
following a purchase from 09/07/2022
The items are perfectly suited to my pathologies. They are delivered quickly and are very competitive in price including shipping.
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Marie Antoinette D.
Rating: 5 out of 5
following a purchase from 12/07/2022
Very reliable fast service
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Lucie P.
Rating: 3 out of 5
following a purchase from 08/07/2022
The delivery service by GLS is deplorable: only one parcel out of two received since more than two weeks, parcel which made the tour of France, damaged cardboard box, unreachable customer service, no information given as for the day of delivery, neither email, nor sms, nor call of the deliverer (it is the surprise, it is necessary to be at home 24 hours a day!)... Otherwise, no concern with Senup at which I place orders for my mother since 2 or 3 years and good customer service.
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Response from Senup
Hello Madam, We are sorry for the delivery problem you had with your last order. As we discussed this morning, we are doing everything possible to ensure that the second package reaches you quickly. We remain at your disposal and wish you a nice afternoon. The Senup team
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CLAUDINE C.
Rating: 5 out of 5
following a purchase from 03/07/2022
Serious. Fast delivery
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Michel R.
Rating: 5 out of 5
following a purchase from 06/07/2022
Excellent service
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Benjamin R.
Rating: 5 out of 5
following a purchase from 05/07/2022
Nothing to say, top service!
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JEAN-MARIE V.
Rating: 5 out of 5
following a purchase from 06/07/2022
very good order tracking, satisfied
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Suzanne T.
Rating: 5 out of 5
following a purchase from 02/07/2022
Order delivered on time and neatly.
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Alison E.
Rating: 5 out of 5
following a purchase from 30/06/2022
Fully satisfied
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Bernardina S.
Rating: 5 out of 5
following a purchase from 02/07/2022
excellent in all respects
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Deborah U.
Rating: 5 out of 5
following a purchase from 27/06/2022
Satisfied
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