Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Package never received. The delivery man did not bother to insist with the doorman. We are handicapped and visually impaired and it takes us some time to reach the doorman of the apartment. I think that it is useless to specify that any external displacement is out of our possibilities. This merchandise has been paid in cash by Master Card and I hope to receive the due delivery soon. Thank you very much. C.L.
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Response from Senup
Hello, I see that the package was returned to us after a failed delivery. Here is what I can read in the tracking of the DPD carrier: Returned to the warehouse after an unsuccessful delivery attempt. An access code is required for the delivery address. Could you please provide us with the access code so that we can reship the order? Thank you in advance. Sincerely, Frederic.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/10/2020
Hello it is necessary to change carrier with ups no follow-up, no contact with the customer in case of problem of delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/10/2020
Follow-up: little information after the completion of the order Delivery time does not correspond to what was mentioned on the site
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Response from Senup
Hello Mr. Mohamed, I am surprised to read your opinion concerning the non-delivery of your package while GLS indicates to have delivered it on 3/11/2020. Here is the tracking of your package: https://gls-one.be/fr/trace?query=716125387771 Would you be so kind as to check this and contact us via our website in case of problem? Thank you in advance and remain at your disposal for any further information. Sincerely, Frédéric.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/10/2020
Clear, it's perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2020
a bit busy
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/10/2020
Very satisfied with all orders placed with smart lifetime
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/10/2020
satisfied with my order and especially satisfied with the home delivery because I could not have brought this order myself from a relay place
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2020
well received and good condition thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/10/2020
Order placed on 26/10, never arrived. No refund offered to date. No answer to the complaint email. Unreachable by phone
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/10/2020
Nothing to report, so perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2020
compliant and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2020
Completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2020
very good service impeccable fast buy in full confidence
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2020
Very easy to navigate.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2020
Very fast delivery and quality product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/10/2020
fast delivery, very good product and price more than correct
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2020
Problem of delivery blocked because partly available, follow-up error in the routing to the warehouse. Otherwise products always perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/10/2020
Fast and discreet delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/10/2020
Fast and accurate delivery. Good prices. I recommend it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2020
A very great professionalism and charming reception on the phone!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2020
Easy to navigate the site and products well explained. delivery not very fast but my order was waiting to be restocked. Customer service gave me the time frame information which turned out to be correct. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2020
very responsive, order received on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2020
very good, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2020
easy order taking, competitive prices, many choices of payment and delivery including a free relay package, fast delivery, difficult to do better, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2020
ok .
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2020
perfect as usual.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2020
Serious site, products, delivery, deadline, nothing to complain about. I recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2020
Well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2020
Very happy with my purchases from you, order received quickly, perfect packaging nothing to say do not hesitate to order from Senup.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/10/2020
perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/10/2020
The purchase prices have unfortunately increased and discounts are rare but the service remains EXCELLENT: delivery time, order tracking, customer relationship inegalables!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/10/2020
Very reliable and punctual service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2020
clear and complete site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/10/2020
very fast delivery, neutral packaging, nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2020
Incomparable quality-price ratio Ultra fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2020
always very good and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2020
arrived well, fast and well packed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2020
NO WORRIES
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2020
I have ordered several times and have never had a problem
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