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A
Rating: 5 out of 5
Quick
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Attentive customer service. Fast shipping.
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A
Rating: 5 out of 5
Very good as always
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A
Rating: 5 out of 5
everything is perfect, careful, fast, listening. I recommend
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A
Rating: 5 out of 5
Kind, fair, quick and accurate.
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A
Rating: 5 out of 5
Always so satisfied with the services, excellent
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A
Rating: 5 out of 5
Fast processing of the order.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very fast
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A
Rating: 5 out of 5
Product corresponds to the description! Fast shipping. Thank you.
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A
Rating: 5 out of 5
tip top
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A
Rating: 5 out of 5
fast delivery 5
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A
Rating: 5 out of 5
Fast delivery and satisfactory products
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A
Rating: 5 out of 5
Well and fast despite the pandemic
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A
Rating: 5 out of 5
Serious company, I recommend
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A
Rating: 5 out of 5
Quickly confirmed! Products conform, everything is perfect!
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Very reactive team. Order placed at noon, prepared and shipped before 3pm and received the next day by DPD. I do my shopping with them. And I recommend this company to others
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A
Rating: 5 out of 5
well done purple and white Anderlecht champion
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A
Rating: 5 out of 5
topisime
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A
Rating: 5 out of 5
Convenient site - fast delivery - quality products - everything is perfect
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A
Rating: 5 out of 5
order well received very good I will continue thank you
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Easy ordering process and top delivery!
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A
Rating: 3 out of 5
Hello, it is not always easy to find the reference that we are looking for in stores or supermarkets. I found the right reference on this site but I find the rates really excessive. vice the business of dependence.
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Response from Senup
Hello Mr. Gervais, We have difficulty understanding how you can find our prices excessive when we offer particularly aggressive prices, if not the cheapest on the market with our discounted packaging. In addition, you have benefited from free delivery and we offer a 2% discount via our loyalty system. Today, on the 23/06, you called us to inform us that you had received the wrong packages (on the 5/06?) in correct product packaging for the 5 boxes of TENA. This is quite incredible and unheard of. You then insisted on keeping all these packages free of charge and that we deliver the correct references to you again.
You will understand that we cannot accept this and that we will carefully analyze your package once it is returned. We remain at your disposal for any further information. Sincerely, Frédéric. The Senup team.
You will understand that we cannot accept this and that we will carefully analyze your package once it is returned. We remain at your disposal for any further information. Sincerely, Frédéric. The Senup team.
A
Rating: 5 out of 5
Interesting site. Correct delivery time. To be recommended.
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A
Rating: 5 out of 5
very good service careful te impeccable I recommend
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A
Rating: 5 out of 5
Delivery a little longer than usual but still good
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A
Rating: 5 out of 5
Very good!
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A
Rating: 5 out of 5
fast and serious
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A
Rating: 2 out of 5
The navigation on the site is rather difficult because it is not easy to find your way around the use of the products. There should be an explanation on a specific page specifying the difference between mobile diaper, anatomical protection, anatomical layer .... It would also be necessary to specify the dimensions of the product which are not specified.
The arrival of the products is random, the delays are sometimes very long due to stock shortages and there is no warning. You have to call to solve these problems. So you have to be available to do it. The interlocutors are charming, but the problem remains the same for us users. The follow-up is rather random, it seems that emails warn but not always. Maybe a handling error.... Apart from this fact no errors in the ordered products. So positive and negative.
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The arrival of the products is random, the delays are sometimes very long due to stock shortages and there is no warning. You have to call to solve these problems. So you have to be available to do it. The interlocutors are charming, but the problem remains the same for us users. The follow-up is rather random, it seems that emails warn but not always. Maybe a handling error.... Apart from this fact no errors in the ordered products. So positive and negative.
A
Rating: 5 out of 5
Very readable site.
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A
Rating: 5 out of 5
very professional thank you
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A
Rating: 5 out of 5
Fast and in accordance with my expectations
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Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
I RECOMMEND
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Rating: 5 out of 5
Nothing to say! Top
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A
Rating: 1 out of 5
Delivery time is too long and one of the products is not suitable for the purpose.
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Response from Senup
Hello Sir, The delivery has indeed been slower than usual but this is displayed in large and in red on all pages of our site. Indeed, the carriers have not yet completely absorbed the delays related to the containment period. As for the product not corresponding to the use that you wish to make of it, I do not think that the responsibility can be imputed to us... As a reminder, a return is always possible. Sincerely, Frédéric, the Smartlifetime team.
A
Rating: 5 out of 5
very fast delivery and excellent products
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Rating: 5 out of 5
very good
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