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A
Rating: 3 out of 5
Satisfied with the product. Correct delivery time
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
recurring and uncorrected problem on loyalty points i have to do this every month
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Rating: 2 out of 5
the article received does not correspond to the description I do not recommend this site
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Response from Senup
Hello, this product has recently been replaced by our supplier and we apologize for the inconvenience. Please be aware that we offer a refund or a voucher in this case. I remain at your disposal for any further information. Sincerely, Frédéric. The Senup team
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Rating: 2 out of 5
missing or deleted item
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Rating: 2 out of 5
It was clearer before...
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Response from Senup
Hello, Thank you for your feedback and we are sorry that you do not like the new interface of our site. The latter has been studied to facilitate the task of our customers: all the references are now grouped by size and by packaging allowing you to find in one click what you are looking for. For the rest, nothing changes, all the features specific to our old site continue to be offered. If you need help, as you did with your last order, don't hesitate to contact us by e-mail or by phone. We will be happy to help you. Sincerely, The Senup team
A
Rating: 3 out of 5
the skotch under the box was completely removed. Otherwise, the delivery was in order.
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Rating: 3 out of 5
Difficulty to connect to your web page. Change of owner?
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Response from Senup
Hello, No change of owner. We are still in charge and we wanted to offer you a new interface. However, nothing changes at the level of the catalog, all our references are always proposed but presented differently for more facility. Your advantages also remain the same. If you encounter a problem of connection, do not hesitate to check your identifiers and if the problem persists, I invite you to contact us by e-mail or by phone at the free number 00800 1995 1995. Sincerely yours, The Senup team
A
Rating: 3 out of 5
Poor quality of delivery because the delivery man left the packages in the lobby without making the effort to put them in the elevator
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Response from Senup
Hello, We understand your dissatisfaction but the drivers are not obliged to put the parcels in the elevator or to take the parcels upstairs. However, most drivers accept to do this service out of kindness. We are sorry that the driver in charge of your delivery did not have this courtesy. Sincerely, The Senup team
A
Rating: 2 out of 5
I did not receive the diapers I ordered, but other diapers that were thinner and less absorbent, and this without any notice or message or apology.
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Rating: 3 out of 5
Hello, in spite of my request to receive an INVOICE corresponding to the amount paid you continue to send me a printout notified ORDER what has for cause not to be recognized and does not allow me to benefit from the assumption of responsibility with the general council to which I am entitled. Good day to you.
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Rating: 3 out of 5
a little expensive but reliable service!
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Response from Senup
Thank you for your feedback on the order you placed on our website. However, I must inform you that the price you paid for the products you chose is much lower than the price charged by our competitors. Buying by "lots" or "packs" allows you to save a lot of money. Sincerely, The Senup team
A
Rating: 3 out of 5
The description of the articles is not clear and too brief (dimensional characteristics).
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Rating: 3 out of 5
notice of shipment then nothing more...
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Response from Senup
Hello Madam, I am quite surprised by your evaluation and your comment because I immediately replied to the email you sent us in order to obtain information on the delivery tracking. The information provided was very precise.
Have a nice day. the Senup team
Have a nice day. the Senup team
A
Rating: 2 out of 5
One of the two products was not the right one
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Rating: 3 out of 5
Deteriorated packaging and partly opened For the discretion of the contents, it is the discomfort in front of the merchant
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A
Rating: 1 out of 5
My debit card was credited twice for one order and one delivery. Pretty disappointed that no one noticed and that I had to follow up on it myself...
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A
Rating: 3 out of 5
A little expensive
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A
Rating: 2 out of 5
Waited for my order to be delivered for over 10 days. A second order was re-shipped this time delivered in 48 hours. It was the fault of the warehouse in France but still annoying in the planning. Very understanding and friendly in Belgium. Toll free number not possible to get from France. Would like to have the explanation.
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Response from Senup
Hello Sir, It seems that there was a problem with your package and that's why we sent a second time your order before receiving the return of the first package. We apologize for this inconvenience. However, our toll-free number 00800 1995 1995 is working properly. We remain at your disposal for any further information. Sincerely, Frédéric, Smartlifetime Customer Service
A
Rating: 3 out of 5
Fast delivery time, Tena product very good. 3 stars because the box was open, the tape is of poor quality, it's a shame to neglect this element; I hesitate to recommend for this reason.
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Response from Senup
Thank you for your constructive comment and I apologize for this inconvenience. We use high performance adhesives that are adapted to the weight of our packages. Unfortunately, temperatures below 5° to 0° have a negative impact on the adhesion of the adhesives. We are currently testing different adhesives in order to find the most suitable product. I am sure that we will find a solution soon. Sincerely, Frédéric, the Senup team.
A
Rating: 2 out of 5
Parcel blocked at the carrier GLS a phone call to retrieve our package, cost us 4, never again that !!!!
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Rating: 1 out of 5
Deplorable carrier for the second time...(lost package, damaged etc ...) despite the goodwill of the seller.
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Response from Senup
Hello, We understand your dissatisfaction but we are still very surprised by this very bad note that you justify by a delivery problem attributable only to the transport company, as you specify it yourself.
We did everything possible and reacted very quickly to solve the problem.
I would also like to draw your attention to the fact that we work with several carriers and that you have the possibility to choose another carrier when placing your order.
We wish you an excellent day. Sincerely, The Senup team
We did everything possible and reacted very quickly to solve the problem.
I would also like to draw your attention to the fact that we work with several carriers and that you have the possibility to choose another carrier when placing your order.
We wish you an excellent day. Sincerely, The Senup team
A
Rating: 3 out of 5
problem with the bed sheets but very quickly solved by the company
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A
Rating: 1 out of 5
Delivery made at a relay point and not at home as planned. Difficulty to retrieve the package
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A
Rating: 3 out of 5
I received the code by sms, but I was in day hospitalization. I was expecting to receive information for a second visit. But my package was given to a neighbor; what's the use of sending me a code if it's to put the package in a neighbor's house.
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A
Rating: 3 out of 5
delivery times in (24 h) too long not maintained damage
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Rating: 3 out of 5
I had a big problem with the delivery of the package to my home, when it should have been delivered by DPD Pick UP. I couldn't get it corrected despite a reactive customer service.
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Rating: 3 out of 5
I placed my order on 03/01 and it was delivered on 11/01. It usually goes much faster. I was obliged to buy the products elsewhere, while waiting for my delivery.
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Rating: 3 out of 5
order conforms and fast. However, it is impossible to validate the discount code SLTFIRST for the first order to benefit from -5%.
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Rating: 2 out of 5
Very poorly packed package arrived open
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Response from Senup
Hello, We understand your dissatisfaction and apologize for this inconvenience beyond our control. However, this notice invites you to judge the totality of your experience on our site during your order and not only on one of the aspects of the ordering process. We are therefore sorry that we did not receive your notice concerning the navigation on the site, the taking of the order, the possible contacts with our customer service or the delivery time.
Sincerely, The Senup team
Sincerely, The Senup team
A
Rating: 3 out of 5
Too bad there is no loyalty program for the protections.
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Response from Senup
Hello, As mentioned on our Senup website, we offer a loyalty program to all our customers. Each purchase earns you a certain amount of loyalty points that you can then convert into coupons. These vouchers can then be applied directly in your shopping cart when you place your order. Sincerely, The Senup team
A
Rating: 3 out of 5
Delivery time longer than announced.
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Response from Senup
Hello, As indicated on our website, delivery times are currently longer during this period.
Have a nice holiday season. Sincerely, The Senup team
Have a nice holiday season. Sincerely, The Senup team
A
Rating: 3 out of 5
Very good product level but it's been 2 times that the packaging of the delivery is damaged.the last time the deliveryman even helped us package by package hello discretion.moreover it is for my mom and we think it's for me.grrrrr
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A
Rating: 1 out of 5
Disastrous delivery experience. Still not delivered after 2 weeks of the initial date
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Response from Senup
Hello, the first relay point you mentioned was not a UPS relay point and therefore we had to encode another relay point near you.
UPS sends an automatic e-mail with the destination address once the package is on its way. As the package has not been picked up by you, it is currently being redirected to the relay point below. LES SECRETS DE CHARLOTTE 32 AVENUE JULES FERRY ANNEMASSE, 74100, FR I invite you to follow your package using the link that was given to you in order to be able to retrieve it as soon as it is delivered.
I apologize for this inconvenience but we have done everything in our power to ensure that the package is delivered as soon as possible, as close as possible to the address you requested. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
UPS sends an automatic e-mail with the destination address once the package is on its way. As the package has not been picked up by you, it is currently being redirected to the relay point below. LES SECRETS DE CHARLOTTE 32 AVENUE JULES FERRY ANNEMASSE, 74100, FR I invite you to follow your package using the link that was given to you in order to be able to retrieve it as soon as it is delivered.
I apologize for this inconvenience but we have done everything in our power to ensure that the package is delivered as soon as possible, as close as possible to the address you requested. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
A
Rating: 3 out of 5
The description of the products is not necessarily true but delivery is fast.
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A
Rating: 2 out of 5
one month in all : what a performance !
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Response from Senup
Hello Sir, We are surprised by your comment because first of all, your review is not about your last order but about the one of November 17th which was delivered on November 20th, three days later. Regarding your order of December 4, and as we announce on our website, the delivery time was longer than usual. Your order shipped on December 7 was delivered on December 15. We are therefore far from the one month delay mentioned in your comment.
Sincerely, The Senup team
Sincerely, The Senup team
A
Rating: 3 out of 5
Quite a lot of choice but not very commercial since a very large reta
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Rating: 3 out of 5
The delay of reception of the ordered articles was particularly long and the packing was defective insufficient protector! Can do better
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Rating: 1 out of 5
Terrible site. It takes a lot of time to order, and when the delivery man is willing to follow the explanations, it's perfect.
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Response from Senup
Hello Sir, We are sorry that you did not enjoy the browsing experience on our site. Please be aware that a new, more user-friendly site will be released soon. Sincerely, Frédéric. The Smartlifetime team.
A
Rating: 2 out of 5
I do not understand why the package was given to the Post Office without notifying me! I had to ask you directly to find out!
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Response from Senup
Hello Sir, It is important to know that with the COVID health crisis, parcel carriers are facing a considerable work overload. We cannot check the tracking of all the parcels we send and that is why we systematically send the link to track the parcel to our customers. In case of a problem we intervene immediately as soon as we are informed. I regret your dissatisfaction but I am happy to hear that you have received your order. Sincerely, Frederic The Senup team.
A
Rating: 3 out of 5
Hello, your service is very good but according to the information on your site I thought I was buying Belgian products but in the end it's Chinese :(((
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Response from Senup
Hello Mr. Sauvage, The surgical masks you bought are indeed made in China and are of very good quality. I don't understand why you think you bought masks made in Belgium because there is no mention of it. I am looking forward to hearing from you and I am at your disposal for any further information. Sincerely, Frédéric.