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A
Rating: 3 out of 5
Really long delivery time (2 weeks), but a very responsive and friendly customer service.
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
Delivery too long.
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Rating: 1 out of 5
NOT CONFORMING TO ORDER AND PHOTO, ARRIVED WITH RUBIN TO CORSOIO AND NOT TO "T"
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Rating: 3 out of 5
Satisfactory
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Rating: 3 out of 5
The delivery was too long or slow I waited 4 days while in Paris it is 24 hours
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Rating: 3 out of 5
waiting too long to receive my shopping cart
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Rating: 3 out of 5
good site but at my last order I was missing some items that I reported but so far no response I think I would not order from this site anymore too bad
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Response from Senup
Hello Madam, We note that your order was placed on 5/03/2017 at 6:50pm. Your package was shipped the next day and delivered on 8/03/17. Therefore, the deadlines have been shipped.
Here is the tracking of your package: https://tracking.dpd.de/parcelstatus?query=05347004981504&locale=en_BE&Tracking=Track We do not find any trace of your email either. Would not we confuse this order with another, placed on another site. Can you confirm that everything is in order? Thank you in advance for your feedback. Sincerely, The Senup team.
Here is the tracking of your package: https://tracking.dpd.de/parcelstatus?query=05347004981504&locale=en_BE&Tracking=Track We do not find any trace of your email either. Would not we confuse this order with another, placed on another site. Can you confirm that everything is in order? Thank you in advance for your feedback. Sincerely, The Senup team.
A
Rating: 3 out of 5
for several months, the products are in tended flow, more stock, which lengthens the preparation time.
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Rating: 3 out of 5
The mail that the package had arrived did not specify that only half of it had arrived at Carrefour Hoeilaart. So I had to go twice.
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A
Rating: 3 out of 5
the site is good, the problem comes from the delivery: the deliveryman refused to go up the 4 floors, why propose a delivery at home if it is necessary to go to seek the parcel?
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A
Rating: 2 out of 5
you sell items that you do not have in stock, which has delayed the delivery considerably
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Rating: 3 out of 5
Not bad but there is a little mistake: I received twice the same reference for the paper sheet, while I wanted to try the two different models proposed to be able to order others of the chosen model later. It's a shame!
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A
Rating: 3 out of 5
I ordered a laptop on the site, it was in fact out of stock, I was very disappointed.
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A
Rating: 3 out of 5
product corresponds to my expectations but delays too long
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A
Rating: 1 out of 5
for the order it goes, for the collection it goes, but no delivery since January 12th !!!!!!
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Rating: 1 out of 5
Delivery very badly managed ...
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Response from Senup
Hello Mr. Pierens, after checking, we note that the delivery of your package with GLS was slower than expected. Usually, a delivery with GLS is done in 24 to 48 hours with a deposit in a relay point in case of absence. I see that your package was presented on 21/01 and 23/01 but that nobody was present to receive it. The package was finally dropped off at a relay point on 24/01, which is particularly long for a shipment on 17/01. I apologize for this delay. The problem has been passed on to GLS. Sincerely, Frédéric, Senup customer service.
A
Rating: 3 out of 5
interesting offers and rates however, there are gaps in the management of stock and delivery.
the delivery is done by kiala (ups acces point) it is necessary to specify textually the point relay (CARREFOUR PORTET SUR GARONNE N° of Relay Kiala: 18642 blvard de l'EUROPE 31120 PORTET SUR GARONNE), and in spite of that the delivery was made in another point, or the reception was more than nauseating (TABAC LOTO PMU N° of Relay Kiala: 02886 73, D ANDORRE 31120 PINSAGUEL) the person clearly attacked me in front of the customer because I came one day after the arrival of the parcel, that the big parcels (70 cmx 40cm) it does not like that and that I had not been fast enough to come to recover my parcel.
for the management of stock, after making the order and after a week we learn that the products are not available, status of the order unclear, lack of information
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the delivery is done by kiala (ups acces point) it is necessary to specify textually the point relay (CARREFOUR PORTET SUR GARONNE N° of Relay Kiala: 18642 blvard de l'EUROPE 31120 PORTET SUR GARONNE), and in spite of that the delivery was made in another point, or the reception was more than nauseating (TABAC LOTO PMU N° of Relay Kiala: 02886 73, D ANDORRE 31120 PINSAGUEL) the person clearly attacked me in front of the customer because I came one day after the arrival of the parcel, that the big parcels (70 cmx 40cm) it does not like that and that I had not been fast enough to come to recover my parcel.
for the management of stock, after making the order and after a week we learn that the products are not available, status of the order unclear, lack of information
Response from Senup
Hello Mr. Bordes, Delivery is made at your convenience either with Colissimo, GLS, DPD or UPS Access Point (Kiala). When you choose a delivery with UPS AP, a map opens and all the relay points near your address are displayed. Simply choose one and click on "Select". The relay point is then automatically saved as the destination address. You skipped this step and entered in "additional information" a relay point which is no longer part of the UPS - Kiala network. On 2/12 we sent you an email to inform you of the unavailability of the relay point. We have selected the nearest relay point to your home. Regarding the delivery time, we have indeed encountered a longer than usual restocking time. We have asked Abena to make sure that this does not happen anymore. We have also increased the stock of Abena Formula 2 due to the growing demand. We remain at your disposal for any further information. Sincerely, The Senup.com team
A
Rating: 3 out of 5
Good but lacks information on exact delivery date
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A
Rating: 2 out of 5
Great delay in delivery, I had to contact you in order to receive my order out of stock, which was not expected.
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Response from Senup
Hello, Yes, we have encountered a delay in the restocking of this product. We have reported this problem to Wait. We will avoid similar problems in the future. This product is currently in stock, please accept our apologies for the inconvenience. Sincerely, Frédéric Demesmaeker, The Smartlifetime.com team
A
Rating: 3 out of 5
We should intervene with the two carriers DPD and GLS. The deliverymen do anything, they don't want to bring the parcel to your door under the pretext that your neighborhood is not safe & they have received orders not to go up" and I wonder if I will continue to place you order.
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Response from Senup
Hello Madam, We strive to offer a wide choice of carrier to satisfy our customers.
- DPD delivers in 24 to 48 hours throughout France and offers up to 2 home presentations.
- GLS also delivers in 24 to 48 hours and drops the package in the nearest relay point in case of absence.
- Kiala allows you to receive your package directly in the relay point of your choice.
- Colissimo is also proposed. When a problem arises, such as the neighborhood is not on the map, it is important to communicate this problem as soon as possible so that we can report this information to the headquarters of the carrier. Please believe that we are doing everything possible to satisfy you! Sincerely, Frédéric Demesmaeker, Senup Customer Service.
- DPD delivers in 24 to 48 hours throughout France and offers up to 2 home presentations.
- GLS also delivers in 24 to 48 hours and drops the package in the nearest relay point in case of absence.
- Kiala allows you to receive your package directly in the relay point of your choice.
- Colissimo is also proposed. When a problem arises, such as the neighborhood is not on the map, it is important to communicate this problem as soon as possible so that we can report this information to the headquarters of the carrier. Please believe that we are doing everything possible to satisfy you! Sincerely, Frédéric Demesmaeker, Senup Customer Service.
A
Rating: 3 out of 5
Good site but not easy to find it. We searched several times before finding your harness.
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Rating: 1 out of 5
3 weeks delay for a product announced as in stock within 8 days. Still not in stock to this day and no information from Smartlife about this delay.
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Response from Senup
Hello Mr. Naudin, We have noticed that the Nateen Combi Super Ultra Large was out of stock at the time of your order. It is always possible to ask us to split an order in order to get the products available immediately. This is what we will do for your order, as all other products are in stock. We apologize for this exceptionally long delay. Sincerely, The Smartlifetime.com team
A
Rating: 3 out of 5
good just a little expensive and not much promotion
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A
Rating: 3 out of 5
Deficient reimbursement and referral services
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Response from Senup
Hello, We offer 2 possibilities for the return of orders: 1 - Pick up on site by our carrier DPD. 2 - Return with Kiala (just drop the package in a Kiala relay point) - Very competitive prices. Upon return of goods the products are refunded. Can you tell us what type of problem you encountered? Thank you in advance for your return. Sincerely, Frédéric Demesmaeker, Customer Service Senup.com
A
Rating: 3 out of 5
I found what I needed, the information was accurate. I thought I would get a discount, but there was a minimum purchase. The advantage codes sent by email do not represent much. The delivery took a little longer than expected. In the end, with the shipping costs, I pay the same price as my local supplier.
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Response from Senup
Hello, Every month we make discounts that apply to our entire site. These discounts are sent by e-mail to change from month to month. At the end of the month we will send a promotion with no minimum purchase. Sincerely, Frederic Demesmaeker, Customer Service.
A
Rating: 3 out of 5
Confusion in the specification and size the overhead costs of wearing the av this replacement have not been reimbursed
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Response from Senup
Hello, In each title the size of the product is specified in order to avoid any confusion. The shipping costs are visible on the page "shipping costs": https://www.smartlifetime.com/informations-de-livraison.html You will find our return policy on the page "Money back guarantee": https://www.smartlifetime.com/garantie-satisfait-ou-rembourse.html We offer 2 possibilities for the return of parcels: - Collection at your home by our carrier DPD. - Return with Kiala (you just have to deposit the parcel in a Kiala point of your choice). This second option has the advantage of offering you a particularly democratic price. As soon as we receive the return we proceed to the refund. Sincerely, Frédéric Demesmaeker, Customer Service.
A
Rating: 3 out of 5
Delivery a little slow
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Response from Senup
Hello, We apologize for the late delay due to a restocking problem. We have increased our stock to avoid this problem. Sincerely, Frederic Demesmaeker, Senup Customer Service.
A
Rating: 3 out of 5
fast order and processing, some problems with the tracking of the order and delivery with the carrier, but the site is reliable
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Rating: 2 out of 5
delivery expected within 6 working days, received after 20 working days. No gesture, no explanation other than waiting ...
In short, bad experiences
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In short, bad experiences
A
Rating: 3 out of 5
ATTENTION TO THE PACKAGING AND THE PROTECTION TO BE GIVEN TO IT
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Rating: 3 out of 5
My order was not delivered. After 3 weeks I sent an e-mail to report this problem and they reacted quickly and I received my order within a week.
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Rating: 2 out of 5
although having the entry code, the delivery man only put a notice in the mailbox, without using the intercom, while the recipient was there!
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Rating: 3 out of 5
No communication of arrival of packages (sms?) Sloppy closing of boxes, scotch tape not adhering, poor security ... It was better 3 months ago! Only the prices remain competitive!
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Rating: 3 out of 5
delivery time a little long
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Rating: 3 out of 5
the site is good, but a little disappointed with the product.
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Rating: 2 out of 5
Poorly designed for the elderly
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Rating: 1 out of 5
Order deliverable in 48h according to the site. Delivered in 3 WEEKS!!! No response after two return requests.
To flee...
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To flee...
A
Rating: 3 out of 5
No sms sent in case of out of stock and when the package arrives at Kiria...Too bad because good quality and correct price.
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Rating: 2 out of 5
Poorly designed for the intended audience
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Rating: 2 out of 5
ordered on 29/06 received on 15/07...16 days It's a long time for a shipment under 24 h... The delivery man didn't want to deliver to our house my son had to go down to the bottom of our street to get the packages...
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