Customer experience consistently highlights fast and reliable delivery, with many mentions of on-time or even ultra-fast shipping and smooth handoffs to carriers. People appreciate the value and variety, noting good prices, a broad assortment including main and lesser-known brands, and multipacks that offer strong price-performance. Service quality stands out as well, with praise for helpful phone support, easy ordering processes, and courteous, professional delivery personnel. Overall, the store is described as efficient, dependable, and offering solid product satisfaction.
I was happy with everything except the delivery. On my order, I wrote not to deliver my package on Tuesday (absent) but on Wednesday or Thursday. DPD came on Tuesday (!!!!), left a paper with NO indication. Searching on mail, I finally found that it was dropped off at Gourmet, ch de Philippeville. There was no 2nd presentation as indicated on the site when ordering. The package is very large, I am 76 years old and had to transport it myself, so as far as delivery is concerned, my grade is *, which is very bad. I have to blame DPD. For the rest, my note is 5 *.
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Response from Senup
Hello Sir, Thank you for taking the time to tell us about your experience with our Senup store. I am sorry to read that your delivery did not go as you would have liked. However, I would like to draw your attention to the fact that it is not possible to choose a day for the delivery. You should assume that when you place an order (and the products are in stock and available), your order is automatically delivered on the next working day. If you did not want to be delivered on Tuesday, the solution would have been to place your order on Tuesday for a delivery on Wednesday, for example. Unfortunately, the carrier cannot be held responsible for the delivery failure because your address was included in their Tuesday round. In case of absence, the parcels are indeed automatically deposited in a relay point.
For the rest, we are delighted to read that you are satisfied with the service offered on our store and we are at your disposal for any further information.
Sincerely, Stefania Customer Service Senup
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2021
Competent service and very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2021
Delivery man always the same, very pleasant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
Too bad very expensive never discounts on regular orders
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Response from Senup
Hello Madam, Thank you for taking the time to tell us about your shopping experience at Senup. As indicated on our website, each purchase allows you to accumulate loyalty points that you can then convert into coupons. You will find all the useful information by clicking on this link: https://www.senup.com/senior-help/22-points-de-fidelite. Moreover, if you wish to obtain other information, I remain at your total disposal. Have a nice day. The Senup team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2021
Very serious house. Competent and friendly staff. Fast and careful delivery. Thank you Smartlifetime.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2021
Just to let you know, the driver who made my last delivery, a young man, left me on the ground floor with my 14 kg package. I am 71 years old and handicapped. It's the first one to do this to me, all the others were kind enough to take my package up to the 2nd floor. It only takes 5 minutes and it was a relief for me. Sincerely.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2021
....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2021
I can only be satisfied with the second shipment. I was able to navigate the site easily and find what I was looking for. The delivery was fast and neat. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2021
Perfect good reactivity to questions in the contact form. Very fast reception of the package.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2021
fast delivery. No problem at all
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2021
Simple fast very correct price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2021
Everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2021
I will continue to use your services
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2021
NOT TO BE MISSED
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2021
arrived very fast and perfect as we ordered
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2021
No problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2021
I have been ordering every month for more than 2 years and I am satisfied with the quality/price ratio....And the delivery is usually fast! Except in the case of the delivery man or carrier... Bravo smartlefetime !!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2021
Hello, Everything and NICKEL, communication, product price, transport, ALL TOP, A++ seller
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2021
NOTHING BUT POSITIVE THINGS...
THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2021
Very good products, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2021
Best quality and great service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2021
Well taken care of on time and the ordered good quality as always highly recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2021
Very good. Fast delivery, would recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2021
Everything is going well. The transport, the products, the prices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2021
Very satisfied with the items and very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2021
always at the top. whether it is product level, price, and delivery. DO NOT CHANGE ANYTHING.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2021
Easy to visit site with many interesting products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2021
The delivery time is a bit long (almost 1 week), but the product is well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2021
Attractive prices and good condition receipt
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2021
satisfactory service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2021
Top as always
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/06/2021
senup has changed the quality of its protections.
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Response from Senup
Hello Sir, Thank you for taking the time to give us your opinion about your experience on our Senup store. However, we are not responsible for any product modifications that may occur in the different ranges offered on our site. Indeed, we are a reseller and not a manufacturer. Tena has indeed modified its range more than a year ago. The old version of Tena Pants that you used to buy is now no longer manufactured and therefore no longer offered for sale. The manufacturer Tena now only offers the new version. Sincerely, The Senup team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2021
good and punctual - ras
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2021
The prices, the realization and the delivery are perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2021
Delivery one week instead of the usual 48 hours otherwise very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2021
Nothing to say
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