Customer reviews of Senup

9,5 /10

Based on 7 978 published reviews

5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 1, 2 and 4 stars

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Acheteur vérifié

Published on 04/03/2019 à 23h27 following a purchase from 16/02/2019

all good

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Acheteur vérifié

Published on 19/02/2019 à 20h30 following a purchase from 02/02/2019

Very competitive prices of the products. Serious follow-up with conscientious response from customer service. Longer delay this time but normal since product in restocking at the time of the order. Fast sending and reception as soon as the product is restocked. To recommend.

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Acheteur vérifié

Published on 19/02/2019 à 11h38 following a purchase from 28/01/2019

well especially to be able to order by phone

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Acheteur vérifié

Published on 13/02/2019 à 16h36 following a purchase from 29/01/2019

Very good

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Acheteur Vérifié

Published on 06/02/2019 à 16h51 following a purchase from 05/01/2019

Clear and easy to use website.

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Acheteur vérifié

Published on 27/01/2019 à 23h27 following a purchase from 10/01/2019

Very good site Very good quality of all products, price ?? except a little long delivery

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Acheteur vérifié

Published on 24/01/2019 à 14h55 following a purchase from 09/01/2019

Perfect

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Acheteur vérifié

Published on 24/01/2019 à 00h04 following a purchase from 07/01/2019

I ordered quickly, but the delivery service is not up to par - they don't warn me when they pass by and their website doesn't work...

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Acheteur Vérifié

Published on 20/01/2019 à 16h40 following a purchase from 14/01/2019

Unexpected additional costs

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Response from Senup Published on 21/01/2019

Mr. Lesault, The additional shipping costs are the result of numerous attempts by the carrier GLS to deliver by truck. We have communicated all the details that were given to us directly to the carrier and are therefore not responsible for the extra cost that was charged by the carrier. I strongly regret this inconvenience and I suggest that the transport (collection + delivery) be directly organized by you from now on in order to avoid this problem from happening again. Sincerely, Frédéric, Seup Customer Service.

Acheteur vérifié

Published on 15/01/2019 à 14h02 following a purchase from 29/12/2018

Interesting prices if you are a member.

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Acheteur Vérifié

Published on 14/01/2019 à 23h12 following a purchase from 12/12/2018

Delivered more than 15 days after the order. Not informed when the delivery man came the 1st time...

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Response from Senup Published on 15/01/2019

Hello, As indicated on the description of the products you ordered, some references were out of stock at the time of your order. We therefore had to recommend them to our supplier. The indication relating to the availability of our products is always mentioned on the description of the latter. Do not hesitate to consult this information before finalizing your order.

Regarding the delivery, the drivers of the transport company are not required to call before their passage. However, you will receive a tracking number and a link that will allow you to follow the progress of your package. This allows you to know when the driver will come to you. We remain at your disposal for any further information. Sincerely, The Senup team

Acheteur Vérifié

Published on 14/01/2019 à 13h10 following a purchase from 17/12/2018

I particularly appreciate that you can also pay by bank transfer because not everyone has a credit card

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Acheteur vérifié

Published on 12/01/2019 à 17h11 following a purchase from 28/12/2018

Very good site

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Acheteur vérifié

Published on 10/01/2019 à 11h38 following a purchase from 26/12/2018

deadlines respected, packaging always intact

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Acheteur vérifié

Published on 02/01/2019 à 07h47 following a purchase from 06/12/2018

VERY GOOD

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Acheteur Vérifié

Published on 01/01/2019 à 13h31 following a purchase from 14/12/2018

Quite effective

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Acheteur vérifié

Published on 29/12/2018 à 09h44 following a purchase from 13/12/2018

very long to deliver

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Acheteur vérifié

Published on 27/12/2018 à 18h25 following a purchase from 12/12/2018

well

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Acheteur vérifié

Published on 25/12/2018 à 09h51 following a purchase from 10/12/2018

OK OK

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Acheteur Vérifié

Published on 23/12/2018 à 16h59 following a purchase from 12/12/2018

Very correct site but shipping much less with a too great slowness and a modification of the place of delivery late and inadequate

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Acheteur vérifié

Published on 20/12/2018 à 15h12 following a purchase from 03/12/2018

well

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Acheteur Vérifié

Published on 19/12/2018 à 13h11 following a purchase from 25/11/2018

Fast and efficient Nothing to say, keep it up

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Acheteur Vérifié

Published on 19/12/2018 à 12h49 following a purchase from 25/11/2018

Received the goods on time. Site, for me, a little complicated to use

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Acheteur Vérifié

Published on 11/12/2018 à 17h04 following a purchase from 19/11/2018

Very fast

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Acheteur Vérifié

Published on 09/12/2018 à 19h58 following a purchase from 08/09/2018

Well no more to say

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Acheteur Vérifié

Published on 05/12/2018 à 18h21 following a purchase from 26/10/2018

well

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Acheteur vérifié

Published on 03/12/2018 à 17h37 following a purchase from 18/11/2018

korecte handling and fast sezrvice,highly recommended.

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Acheteur Vérifié

Published on 27/11/2018 à 13h36 following a purchase from 18/11/2018

While I usually don't have any problems, this time I couldn't choose the delivery place and had a hard time getting my order.

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Acheteur vérifié

Published on 22/11/2018 à 13h24 following a purchase from 21/10/2018

Site to improve problem for orders from France

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Acheteur vérifié

Published on 20/11/2018 à 17h39 following a purchase from 05/11/2018

Too bad we are out of stock.

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Acheteur vérifié

Published on 10/11/2018 à 16h24 following a purchase from 26/10/2018

Very professional and quick in service.

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Acheteur vérifié

Published on 06/11/2018 à 11h16 following a purchase from 22/10/2018

I recommend Smartlifetime: fast delivery, reasonable prices.

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Acheteur vérifié

Published on 05/11/2018 à 08h24 following a purchase from 21/10/2018

The order was quickly on Place top

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Acheteur vérifié

Published on 02/11/2018 à 20h57 following a purchase from 18/10/2018

Order received quickly

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Acheteur vérifié

Published on 02/11/2018 à 13h52 following a purchase from 18/10/2018

Super site product available

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Acheteur vérifié

Published on 25/10/2018 à 13h20 following a purchase from 10/10/2018

Very good but I would like to have more precisely the level of absorption of the urinary protections in ml

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Acheteur vérifié

Published on 23/10/2018 à 21h01 following a purchase from 08/10/2018

This site offers a wide range of products at very competitive prices

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Acheteur vérifié

Published on 18/10/2018 à 18h45 following a purchase from 03/10/2018

to quote well

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Acheteur vérifié

Published on 16/10/2018 à 09h02 following a purchase from 01/10/2018

The question is badly put, in my opinion: if it is about the establishment, I would give a five star rating; if it is about the site itself, it would be worth much less because it is illegible (the pale grey is difficult to decipher). The visual communication needs to be reviewed and improved.

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Acheteur vérifié

Published on 10/10/2018 à 15h59 following a purchase from 24/09/2018

fast and efficient

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