Customer reviews of Senup

9,5 /10

Based on 7 978 published reviews

5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 1, 2 and 4 stars

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Acheteur vérifié

Published on 30/09/2018 à 17h09 following a purchase from 15/09/2018

well

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Acheteur vérifié

Published on 17/09/2018 à 21h57 following a purchase from 01/09/2018

By rating "Good", I judge in relation to the relationship with the customer, for the products I buy, the speed of shipping, the presentation of the site for research and I reserve the possibility of being able to rate better because I have a new argument.

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Acheteur vérifié

Published on 15/09/2018 à 12h47 following a purchase from 31/08/2018

Satisfied

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Acheteur vérifié

Published on 09/09/2018 à 15h11 following a purchase from 09/08/2018

problem with the carrier"GLS" who left the package in a relay point without notice and I would add that he never came to my home because I was present the day of delivery.

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Acheteur vérifié

Published on 22/08/2018 à 16h21 following a purchase from 05/08/2018

Well sometimes the delivery times of 24 hours are not respected as announced

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Acheteur vérifié

Published on 21/08/2018 à 15h14 following a purchase from 03/08/2018

Fast order and delivery only downside 2 times shipping costs paid for a single delivery

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Acheteur Vérifié

Published on 20/08/2018 à 14h06 following a purchase from 26/07/2018

A little long to restock but OK :)

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Acheteur Vérifié

Published on 20/08/2018 à 13h22 following a purchase from 23/07/2018

Excellent

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Acheteur vérifié

Published on 16/08/2018 à 13h24 following a purchase from 31/07/2018

Wrong delivery

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Acheteur Vérifié

Published on 15/08/2018 à 11h29 following a purchase from 07/07/2018

completely coprrect

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Acheteur vérifié

Published on 10/08/2018 à 18h05 following a purchase from 26/07/2018

Easy to use website. Deadlines met. I would do it again.

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Acheteur Vérifié

Published on 09/08/2018 à 21h49 following a purchase from 09/07/2018

Product corresponds well to the need. Fast delivery time.

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Acheteur Vérifié

Published on 09/08/2018 à 21h06 following a purchase from 14/07/2018

Just one problem, the first email did not specify that if I was absent my package would be dropped off at a relay point, so I called a premium rate number to get the information

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Acheteur Vérifié

Published on 08/08/2018 à 14h28 following a purchase from 27/07/2018

Well

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Acheteur vérifié

Published on 08/08/2018 à 13h22 following a purchase from 24/07/2018

The delivery was a disasterven itxart. Did not meet that which was ordered. Definitely NOT for hetgaling.

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Acheteur Vérifié

Published on 02/08/2018 à 10h28 following a purchase from 22/06/2018

Very Good

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Acheteur Vérifié

Published on 01/08/2018 à 13h39 following a purchase from 30/06/2018

Excellent

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Acheteur Vérifié

Published on 30/07/2018 à 16h44 following a purchase from 20/07/2018

My experience with Sen'up has been negative. The walker itself is a good item but the aluminum part of mine has taken some hits and is well scratched in two places. Hard part so the discomfort is only cosmetic. It was black with dirt too. A good cleaning and everything was fixed. On the other hand, one of the foam handles has a clear crack on half of its length (a good cut, obviously) and that is NOT ACCEPTABLE. Not to mention a deplorable UPS delivery: I was not delivered to the selected pickup point but to another point far from my home (UPS apologized to my first complaint but no response to my second complaint). As a result, the package was so large that I had to take it home in a cab.) I thought of returning it to you but I had gotten rid of the dirty and damaged box before taking my cab so I didn't care. Besides, after my troubles with UPS, I wanted to turn the page quickly.

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Response from Senup Published on 31/07/2018

Hello Madam, I regret your dissatisfaction, we check all our products before shipping. If you had contacted us to report the problem with the product (rather than saying nothing and leaving a negative review), we would have taken it back and replaced it with another walker. The return and reshipment costs would have been taken care of by our company. Good communication is important. Regarding UPS, it seems that you have had bad luck. Our carriers UPS and DPD deliver 98% of the parcels on time and to the indicated address. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker. Senup Customer Service

Acheteur vérifié

Published on 30/07/2018 à 16h20 following a purchase from 13/07/2018

site well done simple to use, only downside the delivery time order of 13/07 received today 30/07/2018 (no information on the time to order). To see on next order!

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Acheteur vérifié

Published on 27/07/2018 à 17h12 following a purchase from 12/07/2018

Very quick response to questions asked and quick delivery too.

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Acheteur vérifié

Published on 24/07/2018 à 08h07 following a purchase from 06/07/2018

good and easy to access

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Acheteur vérifié

Published on 23/07/2018 à 16h39 following a purchase from 14/05/2018

lack of colors

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Acheteur vérifié

Published on 19/07/2018 à 00h36 following a purchase from 04/07/2018

Well

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Acheteur vérifié

Published on 18/07/2018 à 13h51 following a purchase from 03/07/2018

Great that it is delivered so quickly!

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Acheteur Vérifié

Published on 07/07/2018 à 19h05 following a purchase from 20/05/2018

well

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Acheteur Vérifié

Published on 04/07/2018 à 19h10 following a purchase from 07/06/2018

correct product, good delivery time and well delivered to the home.

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Acheteur Vérifié

Published on 04/07/2018 à 13h59 following a purchase from 01/06/2018

Very fast delivery, but sometimes out of stock, so you have to wait a bit.
Otherwise it's very good.

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Acheteur Vérifié

Published on 03/07/2018 à 13h25 following a purchase from 25/05/2018

Not at all absorbent

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Acheteur Vérifié

Published on 28/06/2018 à 15h05 following a purchase from 07/06/2018

good product, but delivery time too long

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Acheteur vérifié

Published on 27/06/2018 à 18h22 following a purchase from 12/06/2018

Order very well; only problem: the delivery, no time of passage we are stuck at home waiting for the deliveryman!

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Acheteur Vérifié

Published on 20/06/2018 à 14h17 following a purchase from 11/06/2018

Many choices

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Acheteur Vérifié

Published on 18/06/2018 à 13h10 following a purchase from 20/03/2018

The delivery man was reluctant to take the package upstairs in the home, even though the delivery is to be made to people over 80 years old.

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Acheteur vérifié

Published on 17/06/2018 à 21h33 following a purchase from 02/06/2018

Good site for the products but big problem of delivery

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Acheteur vérifié

Published on 16/06/2018 à 22h47 following a purchase from 01/06/2018

conforming product and correct deadlines

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Acheteur vérifié

Published on 13/06/2018 à 00h13 following a purchase from 28/05/2018

Fast and convenient delivery because it is close to my home (relay)

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Acheteur vérifié

Published on 07/06/2018 à 17h40 following a purchase from 23/05/2018

effective

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Acheteur Vérifié

Published on 06/06/2018 à 12h53 following a purchase from 30/05/2018

Fast and efficient site Too bad that the reception is accompanied by 4 to 6 e-mails on the same subject

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Acheteur vérifié

Published on 26/05/2018 à 16h21 following a purchase from 11/05/2018

Valid prodotti, alta professionalità ed anche un pizzico di gentilezza!!! What more could you ask for?

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Acheteur Vérifié

Published on 25/05/2018 à 21h58 following a purchase from 19/03/2018

no problem

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Acheteur Vérifié

Published on 24/05/2018 à 09h00 following a purchase from 14/04/2018

The site is very well done.
When you need information via this site, quick and precise answer.
On the other hand it is necessary to specify certain information for the delivery and that that appears in the good place of the delivery...

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