Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Order arrived on time and well packaged but insist more on the sizes because for my part the turn of the glasses chosen is too small because it must take into account the hair of the person
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2018
conforms to my order. Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2018
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2018
Easy order, delivered on time, in perfect condition.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/04/2018
Effective
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/04/2018
good,
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/04/2018
4* because I did not receive the delivery notice from colissimo although the order was delivered
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2018
very good order sent super fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2018
A slight Pb at delivery 1 of the boxes a little damaged ... but perfect for the timing just mini service for the 2 samples requested for testing ....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2018
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
Serious site with probably the best prices on the market.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
fast delivery, good prices
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/03/2018
Well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
not always easy to find the page allowing to make the order without searching
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2018
bad packaging, cardboard all crushed fortunately the product (layers), are not fragile. Delivery time corect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2018
nothing to say well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2018
one-time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/02/2018
Very slow shipping
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/02/2018
I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere
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Response from Senup
That was not the question.
Your service in the chat room was very unpleasant, telling me that next time I only had to look at the stock availability, that the product was missing at the time of the order, which was not true as you have seen. The orders always arrived on time, but never left in the rain for hours. Sincerely
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/02/2018
I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere
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Response from Senup
Hello Mrs Pontieux, After analyzing your last order, we notice that there was a stock error for one of the ordered products. It was marked as being in stock when it was not. We would like to apologize for this exceptional error. We also took the liberty of checking the follow-up of your previous orders and we were able to notice that the delivery times had been respected. It is therefore an isolated case. For your information, we can always split an order in order to send you the available immediately, and this, on request. We remain at your disposal for any further information. Sincerely, Demesmaeker Frederic, Customer Service Smartlifetime.com.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2018
only reproach the wait between the order and the reception of the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2018
good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
package delivered late
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
A site that met my needs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
Easy and explicit search.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2018
Very good products. The delivery time was just a little long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2018
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2018
Nothing to complain about. Good site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
Well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2018
reagent
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/02/2018
The carrier took 10 days to deliver the package.
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Response from Senup
Hello, unfortunately you are not the only one in this case.
Indeed, the carriers have accumulated a lot of delays due to the snowfall and it took them more than a week to reabsorb these delays. Here is the answer of our carrier: "We are here in a case of force majeure, not in the case of an operational fault." We remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, Smartlifetime Customer Service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
Simple and fast, I recommend this site and the products offered.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/01/2018
very accurate information Fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/01/2018
The perfect does not exist, so that's good. If the opportunity arises, I would recommend this site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
ras.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
impeccable, fast service even in our small village of the high var
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2017
Good, too bad the filters don't remember when you go back (you have to re-select size, brand, ...) each time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2017
Very light cardboard packaging, can Scotch finally cardboard half open, review your packages !!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2017
Fast, serious. Packaging.... to be reviewed.
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