Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Great delay in delivery, I had to contact you in order to receive my order out of stock, which was not expected.
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Response from Senup
Hello, Yes, we have encountered a delay in the restocking of this product. We have reported this problem to Wait. We will avoid similar problems in the future. This product is currently in stock, please accept our apologies for the inconvenience. Sincerely, Frédéric Demesmaeker, The Smartlifetime.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2016
No problem to report, the delivery was made on time.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/11/2016
Interesting site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2016
Valid promotion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2016
Very well done. Clear. Pleasant; Easy to order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2016
order received in time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2016
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2016
Fairly good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/10/2016
My opinion concerns only one product and therefore cannot be generalized, so I will stick to the assessment by the note.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/10/2016
perfectp
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/10/2016
3 weeks delay for a product announced as in stock within 8 days. Still not in stock to this day and no information from Smartlife about this delay.
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Response from Senup
Hello Mr. Naudin, We have noticed that the Nateen Combi Super Ultra Large was out of stock at the time of your order. It is always possible to ask us to split an order in order to get the products available immediately. This is what we will do for your order, as all other products are in stock. We apologize for this exceptionally long delay. Sincerely, The Smartlifetime.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/10/2016
Interesting offers, Fast delivery I recommend to the users
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/10/2016
Very good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/10/2016
Easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/10/2016
Product conforms to what was purchased, nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2016
Simple site with a limited selection of products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/10/2016
Good site, fast shipping but never any coupon codes despite regular orders...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/10/2016
Very good quality/price ratio Complaints concerning the follow-up of the order and the various stages of the delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/09/2016
Very serious, order delivered quickly
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/09/2016
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/09/2016
Well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2016
Well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2016
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2016
Hello, This is my first contact with this company. Delivery on time. Everything OK.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2016
good, but lack of precision about the delivery date of the ordered product. and difficulty to contact a person in charge in case of delay of delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2016
Good quality/price ratio. However, I noticed that the company has 2 different sites with almost the same products but at different prices!
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Response from Senup
Hello, Indeed, and it is not a secret, we have 2 sites: www.smartlifetime.com which is a specific store dedicated to incontinence products. It is multilingual: French, Dutch, English and Italian. This site is our first version and will be taken over under the name Senup.com as soon as our new platform will allow the management of multiple and multilingual stores. www.senup.com is a French-speaking store for seniors and PMR. This store also includes incontinence products. The first store has 1600 references while the second one has more than 4000. Regarding incontinence products, we decided to display slightly different prices and packaging to distinguish them. Sincerely, Frédéric Demesmaeker, Customer Service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2016
Very serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2016
nothing to say about the site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2016
Well, no problem to report
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/07/2016
delivery expected within 6 working days, received after 20 working days. No gesture, no explanation other than waiting ...
In short, bad experiences
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2016
Site with attractive prices and which answers quickly to the sent messages. On the other hand, the delivery with carrier GLS is really not top. So I chose the delivery in relay point which is a little longer but easier to manage
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2016
Good, but be careful with the prices which are the same in big stores, in the E.Leclerc stores for example.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2016
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2016
Well, despite a slight delay, I was offered solutions ;)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/07/2016
Staff super listening and customer service:TB Products at the best price TB What is wrong are the courier companies that make deliveries: KIALA in particular is below everything: product shipped on 25/7 arrives at the relay point on 29/7 (3rd delivery of the day local saturated: the relay point refuses this delivery): No message to prevent ... We realize that around 4/8, Kiala re-label to send in another relay (while the 1st is open all August) 11-/8 we are announced a return to the seller and 13/8 the package is delivered to the 2nd relay point .... Management of contingencies absolutely zero by KIALA In the meantime Smartlifetime has delivered a second time by DPD (departure on the 11th arrival on the 13th). If I have my order delivered to a relay point, it's precisely to avoid the hassle of the deliveryman who shows up when I'm not there .... It seems that I'm not the only one to complain about the deliverymen: but it's not the fault of the merchant who has moved to find a solution ... A small error on a package of 30 instead of 40, price difference refunded the same day by Smartlifetime.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/08/2016
It's a pity that often at the time of the payment it doesn't work.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2016
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2016
Serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2016
Very practical and quick response
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/07/2016
I am pleased with your service I don't know what else to say
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