Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
The site is good, when I called I was recontacted the only defect few product offer and prices, but overall very good and serious as a whole. I ordered tena diapers and corp product.
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JIMENEZ N.
Rating: 4 out of 5
following a purchase from 28/05/2022
Order arrived well, correct time, quality products.
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Flavio B.
Rating: 4 out of 5
following a purchase from 29/05/2022
Navigation not nimble some trouble finding merchandise to order. Delivery a little slow in the order not indicated delivery date. Otherwise nothing to note.
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Pierre G.
Rating: 4 out of 5
following a purchase from 05/05/2022
later delivery than before
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christine R.
Rating: 2 out of 5
following a purchase from 17/05/2022
Impossible to get delivery as usual in a relay point. Arrived at my house and left at my neighbor's.
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Response from Senup
Hello, To be delivered in a relay point, you must select the carrier "UPS Access Point" and specify the desired relay point, as indicated on the site: "Indicate the desired relay point in the order summary". You can also contact us by e-mail or online chat if you want to change the delivery method. We have a very fast reaction time and will always do our best to answer your request. I remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team
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antoine G.
Rating: 4 out of 5
following a purchase from 27/04/2022
I would like to receive an email that my order has been delivered except that I did not receive anything at my last order.
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DANIEL R.
Rating: 4 out of 5
following a purchase from 23/04/2022
Well, no problem to report
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Lucien B.
Rating: 4 out of 5
following a purchase from 07/04/2022
correct order and delivery
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Marie-Ange K.
Rating: 4 out of 5
following a purchase from 06/04/2022
Fast and serious service, just a shame to be subscribed to a newsletter and never receive news and even less promotions
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Odette G.
Rating: 4 out of 5
following a purchase from 30/03/2022
The only downside is that I arrived at my mother's house at the same time as the delivery man. The latter being bedridden could not open it. Only an email address is requested, no phone number so that the deliverer can contact us.
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Danielle L.
Rating: 4 out of 5
following a purchase from 25/03/2022
I don't think I'm the only one who has these types of items sent to the nursing home. Please take into account the delivery instructions. Do not leave a large and heavy package in front of an elderly person's door, but at the reception desk according to the times indicated.
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matthieu N.
Rating: 1 out of 5
following a purchase from 17/03/2022
Discreet delivery... my package was open the tape had not held the deliveryman even allowed to look since the package was open.
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Response from Senup
Hello Sir, We are sincerely sorry to learn that the package was not delivered to you in perfect condition and we ask you to excuse us for this inconvenience totally beyond our control. We will do our best to ensure that your next order is delivered in the best possible conditions. Sincerely, The Senup team
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paula C.
Rating: 4 out of 5
following a purchase from 11/03/2022
Everything punctual on time,Friendly package deliverer.
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Georges R.
Rating: 4 out of 5
following a purchase from 04/03/2022
satisfied
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JEANNINE F.
Rating: 4 out of 5
following a purchase from 10/03/2022
clear order tracking and fast delivery
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BADR C.
Rating: 4 out of 5
following a purchase from 20/02/2022
Everything went well. The package was well packaged and conformed to the order. I was a little doubtful at first because the delivery date was missing. My rating of 4/5 reflects this shortcoming because, in my opinion, the customer should know when it will be delivered even before proceeding with the payment.
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DANIEL R.
Rating: 4 out of 5
following a purchase from 26/02/2022
Well, no problem to report.
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Annette G.
Rating: 1 out of 5
following a purchase from 21/02/2022
For this order, I was very disappointed, because the delivery was made after 5 days. I placed my order on Monday morning and made the bank payment the same day at 12:55 pm. Despite my numerous phone calls, I did not receive my order until Friday at 7:45 pm. I hope that I will not have this inconvenience for my next order, because I had to stay home without going out for 5 days.
Thank you very much.
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ghislaine J.
Rating: 4 out of 5
following a purchase from 01/02/2022
it's perfect
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Alain D.
Rating: 4 out of 5
following a purchase from 21/02/2022
Correct site, correct products, rather fast and complete delivery. ALL GOOD.
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Gilles B.
Rating: 4 out of 5
following a purchase from 21/02/2022
EXCELLENT CONTACT WITH YOUR TELEPHONE ORDER MANAGER; GOOD PERMANENT AVAILABILITY;
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Sébastien B.
Rating: 4 out of 5
following a purchase from 02/02/2022
Everything went well.
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Sébastien B.
Rating: 4 out of 5
following a purchase from 02/01/2022
No problemo avec mes commandes et livraisons.
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Lorenzo F.
Rating: 4 out of 5
following a purchase from 25/01/2022
Good and fast for the order
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Odette B.
Rating: 2 out of 5
following a purchase from 20/01/2022
Ordered on January 20, 2022. Still not delivered on February 7th. Several changes in the place of delivery, finally resulting in a return to sender and a request for a refund.
Unfortunately this is not the first time that there are problems with UPS. I will not order from you again
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Roger P.
Rating: 2 out of 5
following a purchase from 14/01/2022
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
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Response from Senup
Hello, there was only the cover box, the 2 original boxes were not there, the 8 packs of panties were loose.
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Roger P.
Rating: 2 out of 5
following a purchase from 14/01/2022
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
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Response from Senup
Hello, This is a cover cardboard which is mainly used for discretion and to keep the two original cardboards together. The original boxes have a good thickness and solidity, the packing boxes are less so. We apologize for the inconvenience caused. Our packing system will change in a few months to be more efficient. Sincerely, The Smartlifetime team.
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Jean-Marie F.
Rating: 4 out of 5
following a purchase from 14/01/2022
difficulty connecting to the payment application
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ROBERT L.
Rating: 2 out of 5
following a purchase from 25/01/2022
unacceptable that you make pay the port on big orders to go e pharmacy to seek the protections will cost me less expensive
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Response from Senup
Hello Sir, Thank you for taking the time to share your opinion with us regarding your shopping experience on our Senup store. However, I am surprised by the comment and the very harsh rating you left us for a price issue. Indeed, when you place an order, all prices are displayed before payment, including the costs related to delivery. If you have chosen to finalize your purchase, perhaps it is because our prices are still more competitive than in pharmacies?
I understand your dissatisfaction with the increase in our delivery rates, but the price of transport has exploded for a long time and unfortunately we had no choice but to pass on this increase in our delivery rates. The shipping costs for France are now free from 130 € and no longer from 120 € with DPD and GLS. If you had contacted us by phone, as you usually do, I would have been happy to explain all this to you. I wish you a good day. Senup Customer Service
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Nadine D.
Rating: 4 out of 5
following a purchase from 08/01/2022
ALL CLEAR. All is well
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Gisele D.
Rating: 4 out of 5
following a purchase from 20/01/2022
Easy and efficient
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Bernard M.
Rating: 4 out of 5
following a purchase from 15/01/2022
It should be possible to recover the package in a relay point with in this case a free delivery as it is done for other companies. Or free delivery from 40 €.
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Jean-Noel B.
Rating: 4 out of 5
following a purchase from 01/01/2022
Fast and compliant As usual
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CLEMENT P.
Rating: 4 out of 5
following a purchase from 05/01/2022
fast delivery
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Veronique M.
Rating: 4 out of 5
following a purchase from 20/12/2021
The diapers are very good, but always problems with the transport, it never brings it to the address indicated, it is always necessary to move to recover the order. Because of this I am thinking of changing.
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Fabio P.
Rating: 1 out of 5
following a purchase from 24/12/2021
Delivery too long. Not yet received the shipment
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Response from Senup
Hello, We are surprised by this extremely negative note because, unless we are mistaken, you did not contact us to report the problem. We are however reachable non-stop from 9am to 5pm including during the holiday season...
Moreover, after checking the tracking, it appears that your package was delivered on January 4th at 11:16 am.
Could you please check and keep us informed?
Sincerely, The Senup team
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Antoinette D.
Rating: 1 out of 5
following a purchase from 17/12/2021
Nothing is clear, we do not know what it is about, the main thing is to receive the order
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Jean G.
Rating: 1 out of 5
following a purchase from 25/11/2021
The delivery has still not taken place, I am still waiting for my order.
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paulette T.
Rating: 4 out of 5
following a purchase from 11/12/2021
order perfect delivery
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Sébastien B.
Rating: 4 out of 5
following a purchase from 26/11/2021
no problemo .
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