Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
good but I never got a promo code
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2021
It is almost good. Lack of precision on the site for the orders.
Ex: the sheets several thicknesses if one is not attentive enough it is not the chosen product
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2021
I did not receive the diapers I ordered, but other diapers that were thinner and less absorbent, and this without any notice or message or apology.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2021
Nothing special
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2021
convenient to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
good product thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
Low order compliance
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
It's a shame not to know a delivery date from the delivery person. Obliged to stay at home for at least 5 days
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
Perfect, fast, serious carrier. Website: good, relatively easy navigation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
Easy ordering via Internet and fast delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/03/2021
Satisfied with the whole order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
Very good site, very responsive for information. The only problem is the quality of the diapers I received. Many defects in each package. Elastics most of them defective. Too bad...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
It's going well, keep it up!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
Fast delivery, of course compliant, lowest price for my item at the time of ordering. Perfect. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
Some features are inoperable such as the ability to pay after recommending the same thing. Need to exit and re-enter the cart to pay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
complete catalog, a lot of choice at all prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2021
Compliant
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
Hello, one small problem, after placing the order, I did not receive a confirmation email.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
delivery a little long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
ok perfect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/02/2021
One of the two products was not the right one
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
My debit card was credited twice for one order and one delivery. Pretty disappointed that no one noticed and that I had to follow up on it myself...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2021
8/10 on other sites after several orders we receive a package as a gift...not with you domage!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
fast delivery without any problem
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
Fast and short wait for delivery, excellent
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/02/2021
Waited for my order to be delivered for over 10 days. A second order was re-shipped this time delivered in 48 hours. It was the fault of the warehouse in France but still annoying in the planning. Very understanding and friendly in Belgium. Toll free number not possible to get from France. Would like to have the explanation.
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Response from Senup
Hello Sir, It seems that there was a problem with your package and that's why we sent a second time your order before receiving the return of the first package. We apologize for this inconvenience. However, our toll-free number 00800 1995 1995 is working properly. We remain at your disposal for any further information. Sincerely, Frédéric, Smartlifetime Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
CLEARER
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Good products at very affordable prices, fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Good in time. Good for packaging
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/01/2021
Parcel blocked at the carrier GLS a phone call to retrieve our package, cost us 4, never again that !!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
I sent an email last time with a question about a box with larger contents, which was not answered.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2021
Deplorable carrier for the second time...(lost package, damaged etc ...) despite the goodwill of the seller.
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Response from Senup
Hello, We understand your dissatisfaction but we are still very surprised by this very bad note that you justify by a delivery problem attributable only to the transport company, as you specify it yourself.
We did everything possible and reacted very quickly to solve the problem.
I would also like to draw your attention to the fact that we work with several carriers and that you have the possibility to choose another carrier when placing your order.
We wish you an excellent day. Sincerely, The Senup team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/01/2021
Delivery made at a relay point and not at home as planned. Difficulty to retrieve the package
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Hello, please forgive me for my very approximate French... we are Italian and a small deficiency of the site is the difficulty to receive answers in our language.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
fast and trouble-free - purchase conforms
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
impeccable service and delivery!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
Every time Problems with the payment
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