Customer reviews of Senup

Hello Mr. Pierens, after checking, we note that the delivery of your package with GLS was slower than expected. Usually, a delivery with GLS is done in 24 to 48 hours with a deposit in a relay point in case of absence. I see that your package was presented on 21/01 and 23/01 but that nobody was present to receive it. The package was finally dropped off at a relay point on 24/01, which is particularly long for a shipment on 17/01. I apologize for this delay. The problem has been passed on to GLS. Sincerely, Frédéric, Senup customer service.

Hello Mr. Talbot, We are very surprised to read your review. We offer a wide choice of carriers, each offering different services: DPD: Up to 3 home deliveries. In case of absence, an appointment can be made. GLS: Home delivery. In case of absence, the parcel is delivered in a point relay. Colissimo : Home delivery by the post office. In case of absence, the parcel is delivered in your post office. Kiala : Delivery in the point relay of your choice. For the delivery at home, DPD remains the most effective service and the most appreciated by our customers.
We regret the inconvenience you have experienced and will immediately inform DPD. Customer satisfaction is our top priority. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, Customer Service Senup.