Customer reviews of Senup

9,5 /10

Based on 8 036 published reviews

5 6 715 84% 4 972 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Customer experience consistently highlights fast and reliable delivery, with many mentions of on-time or even ultra-fast shipping and smooth handoffs to carriers. People appreciate the value and variety, noting good prices, a broad assortment including main and lesser-known brands, and multipacks that offer strong price-performance. Service quality stands out as well, with praise for helpful phone support, easy ordering processes, and courteous, professional delivery personnel. Overall, the store is described as efficient, dependable, and offering solid product satisfaction.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 11/05/2020 à 08h09 following a purchase from 10/04/2020

Clair

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Acheteur Vérifié

Published on 11/05/2020 à 01h11 following a purchase from 10/04/2020

Comfortable and efficient

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Acheteur Vérifié

Published on 10/05/2020 à 22h56 following a purchase from 11/04/2020

2nd order at Senup. Very satisfied with the products + speed of delivery despite the difficult conditions due to Covid19

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Acheteur Vérifié

Published on 10/05/2020 à 22h45 following a purchase from 12/04/2020

From the customer service - to be passed an article for another by havingan changed from your part my order in part.

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Response from Senup Published on 11/05/2020

Hello, We are very surprised by your bad note because you placed your order on a Sunday and you had ordered pants and not briefs. It is therefore logical that we sent you pants. You then called us the day you received your package to tell us that there was a mistake and we explained to you that you had indeed ordered pants. As proof of our good faith, we even sent you the order confirmation email so that you could verify the information yourself. In conclusion, your note is not justified because it is you who made a mistake by ordering the wrong product and not us who sent you the wrong product. You will agree that it is not the same at all...
Sincerely, Senup Customer Service

Acheteur Vérifié

Published on 10/05/2020 à 20h38 following a purchase from 11/04/2020

I am very satisfied with the products I ordered and they are in accordance with my expectations. I recommend the fast delivery despite the current period.

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Acheteur Vérifié

Published on 10/05/2020 à 19h45 following a purchase from 06/04/2020

Notify before delivery

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Acheteur Vérifié

Published on 10/05/2020 à 19h28 following a purchase from 10/04/2020

Nice site and pretty fast delivery despite the lockdown period!!!

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Acheteur Vérifié

Published on 10/05/2020 à 18h46 following a purchase from 06/04/2020

Despite a confined context I was able to make this purchase in good conditions and in a very acceptable delivery time. Thanks to all

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Acheteur Vérifié

Published on 10/05/2020 à 18h38 following a purchase from 06/04/2020

very good

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Acheteur Vérifié

Published on 10/05/2020 à 17h50 following a purchase from 07/04/2020

Everything is on top from the choice to the delivery at home

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Acheteur Vérifié

Published on 10/05/2020 à 17h17 following a purchase from 14/04/2020

Very good

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Acheteur Vérifié

Published on 10/05/2020 à 17h15 following a purchase from 14/04/2020

Very good

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Acheteur Vérifié

Published on 10/05/2020 à 17h00 following a purchase from 04/04/2020

Easy navigation on the site, relevant product information, professional quality products, fast delivery...

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Acheteur Vérifié

Published on 10/05/2020 à 16h33 following a purchase from 09/04/2020

Good products that correspond to the description available on the site. Good prices

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Acheteur Vérifié

Published on 10/05/2020 à 13h53 following a purchase from 07/04/2020

Very good, impeccable service, careful and attentive. I recommend it!

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Acheteur Vérifié

Published on 10/05/2020 à 12h54 following a purchase from 12/04/2020

Simple and fast. Great prices. 2nd order, same satisfaction.

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Acheteur Vérifié

Published on 10/05/2020 à 12h15 following a purchase from 13/04/2020

Perfect!!!

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Acheteur Vérifié

Published on 10/05/2020 à 09h16 following a purchase from 24/04/2020

Very good very satisfied with my order on this site.

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Acheteur Vérifié

Published on 10/05/2020 à 06h31 following a purchase from 24/04/2020

quick service

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Acheteur Vérifié

Published on 09/05/2020 à 15h20 following a purchase from 28/04/2020

As usual, excellent logistics, ultra fast shipping, and congratulations to UPS, one of the few carriers that can be counted on even during a pandemic. And believe me, quality carriers are rare in the 93700.

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Acheteur Vérifié

Published on 08/05/2020 à 12h24 following a purchase from 31/03/2020

Sometimes difficult to find the product

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Acheteur Vérifié

Published on 07/05/2020 à 20h38 following a purchase from 22/04/2020

Well

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Acheteur Vérifié

Published on 07/05/2020 à 18h55 following a purchase from 22/04/2020

Perfect

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Acheteur Vérifié

Published on 07/05/2020 à 00h22 following a purchase from 21/04/2020

The site is easy to use, all the necessary products are listed and the order arrives quickly.

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Acheteur Vérifié

Published on 05/05/2020 à 20h59 following a purchase from 31/03/2020

very good

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Acheteur Vérifié

Published on 05/05/2020 à 18h45 following a purchase from 01/04/2020

Fast delivery despite Covid-19

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Acheteur Vérifié

Published on 05/05/2020 à 16h25 following a purchase from 29/03/2020

It would be wise to transmit the information (schedules, phone number ...) to the deliveryman in order to avoid several failed deliveries. If this is done automatically then the delivery company is not very attentive.

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Acheteur Vérifié

Published on 05/05/2020 à 15h47 following a purchase from 25/03/2020

Serious and competent company

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Acheteur Vérifié

Published on 05/05/2020 à 14h08 following a purchase from 24/03/2020

Very easy to order on the site. Fast delivery.

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Acheteur Vérifié

Published on 05/05/2020 à 13h39 following a purchase from 02/04/2020

Good Products

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Acheteur Vérifié

Published on 05/05/2020 à 12h36 following a purchase from 02/04/2020

Complete site, accurate order confirmation and timely delivery despite current restrictions.

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Acheteur Vérifié

Published on 05/05/2020 à 11h44 following a purchase from 27/03/2020

the site is correct, the delivery fast.

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Acheteur Vérifié

Published on 05/05/2020 à 11h25 following a purchase from 31/03/2020

Fast delivery

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Acheteur Vérifié

Published on 05/05/2020 à 09h21 following a purchase from 20/04/2020

Price and speed of shipping!!! Very reliable

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Acheteur Vérifié

Published on 05/05/2020 à 08h19 following a purchase from 19/04/2020

correct prices but no promos or discounts (quantities, loyalty ..) serious delivery always correct

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Acheteur Vérifié

Published on 04/05/2020 à 18h06 following a purchase from 26/03/2020

Order delivered in full and quickly.

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Acheteur Vérifié

Published on 04/05/2020 à 17h46 following a purchase from 24/03/2020

OK good

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Acheteur Vérifié

Published on 04/05/2020 à 15h58 following a purchase from 24/03/2020

very good

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Acheteur Vérifié

Published on 04/05/2020 à 14h54 following a purchase from 28/03/2020

GOOD SITE

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Acheteur Vérifié

Published on 04/05/2020 à 14h51 following a purchase from 27/03/2020

conforms to the order, nothing to say

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