Customer reviews of Senup

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/04/2021 à 20h21 following a purchase from 02/04/2021

Low order compliance

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/04/2021 à 18h36 following a purchase from 01/04/2021

It's a shame not to know a delivery date from the delivery person. Obliged to stay at home for at least 5 days

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/04/2021 à 17h34 following a purchase from 23/03/2021

Perfect, fast, serious carrier. Website: good, relatively easy navigation.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/04/2021 à 13h29 following a purchase from 25/03/2021

Easy ordering via Internet and fast delivery.

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/04/2021 à 14h40 following a purchase from 29/03/2021

Satisfied with the whole order

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/04/2021 à 09h41 following a purchase from 18/03/2021

Very good site, very responsive for information. The only problem is the quality of the diapers I received. Many defects in each package. Elastics most of them defective. Too bad...

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Acheteur vérifié

Rating: 3 out of 5

Published on 10/04/2021 à 19h03 following a purchase from 26/03/2021

The description of the articles is not clear and too brief (dimensional characteristics).

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/04/2021 à 18h24 following a purchase from 15/03/2021

It's going well, keep it up!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/04/2021 à 15h57 following a purchase from 13/03/2021

Fast delivery, of course compliant, lowest price for my item at the time of ordering. Perfect. Thank you.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2021 à 17h03 following a purchase from 16/03/2021

Some features are inoperable such as the ability to pay after recommending the same thing. Need to exit and re-enter the cart to pay

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/03/2021 à 22h08 following a purchase from 08/03/2021

complete catalog, a lot of choice at all prices

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Acheteur Vérifié

Rating: 3 out of 5

Published on 30/03/2021 à 21h47 following a purchase from 20/03/2021

notice of shipment then nothing more...

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Response from Senup Published on 31/03/2021

Hello Madam, I am quite surprised by your evaluation and your comment because I immediately replied to the email you sent us in order to obtain information on the delivery tracking. The information provided was very precise.
Have a nice day. the Senup team

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/03/2021 à 15h33 following a purchase from 11/03/2021

Compliant

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/03/2021 à 12h43 following a purchase from 13/03/2021

Hello, one small problem, after placing the order, I did not receive a confirmation email.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/03/2021 à 11h11 following a purchase from 03/03/2021

delivery a little long

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/03/2021 à 15h37 following a purchase from 04/03/2021

ok perfect

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Acheteur vérifié

Rating: 3 out of 5

Published on 23/03/2021 à 17h40 following a purchase from 08/03/2021

Deteriorated packaging and partly opened For the discretion of the contents, it is the discomfort in front of the merchant

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Acheteur vérifié

Rating: 1 out of 5

Published on 17/03/2021 à 00h35 following a purchase from 01/03/2021

My debit card was credited twice for one order and one delivery. Pretty disappointed that no one noticed and that I had to follow up on it myself...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/03/2021 à 16h57 following a purchase from 20/02/2021

very good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/03/2021 à 18h33 following a purchase from 15/02/2021

8/10 on other sites after several orders we receive a package as a gift...not with you domage!

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Acheteur Vérifié

Rating: 3 out of 5

Published on 10/03/2021 à 16h25 following a purchase from 12/02/2021

A little expensive

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Acheteur vérifié

Rating: 4 out of 5

Published on 04/03/2021 à 18h04 following a purchase from 17/02/2021

fast delivery without any problem

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Acheteur vérifié

Rating: 4 out of 5

Published on 04/03/2021 à 16h16 following a purchase from 17/02/2021

Fast and short wait for delivery, excellent

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/02/2021 à 19h07 following a purchase from 25/01/2021

CLEARER

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/02/2021 à 23h33 following a purchase from 20/01/2021

Good products at very affordable prices, fast delivery

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Acheteur Vérifié

Rating: 3 out of 5

Published on 23/02/2021 à 11h46 following a purchase from 15/02/2021

Fast delivery time, Tena product very good. 3 stars because the box was open, the tape is of poor quality, it's a shame to neglect this element; I hesitate to recommend for this reason.

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Response from Senup Published on 23/02/2021

Thank you for your constructive comment and I apologize for this inconvenience. We use high performance adhesives that are adapted to the weight of our packages. Unfortunately, temperatures below 5° to 0° have a negative impact on the adhesion of the adhesives. We are currently testing different adhesives in order to find the most suitable product. I am sure that we will find a solution soon. Sincerely, Frédéric, the Senup team.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/02/2021 à 09h05 following a purchase from 31/01/2021

Good in time. Good for packaging

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/02/2021 à 10h23 following a purchase from 27/01/2021

I sent an email last time with a question about a box with larger contents, which was not answered.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 09/02/2021 à 20h53 following a purchase from 12/01/2021

Deplorable carrier for the second time...(lost package, damaged etc ...) despite the goodwill of the seller.

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Response from Senup Published on 10/02/2021

Hello, We understand your dissatisfaction but we are still very surprised by this very bad note that you justify by a delivery problem attributable only to the transport company, as you specify it yourself.
We did everything possible and reacted very quickly to solve the problem.
I would also like to draw your attention to the fact that we work with several carriers and that you have the possibility to choose another carrier when placing your order.
We wish you an excellent day. Sincerely, The Senup team

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Acheteur Vérifié

Rating: 3 out of 5

Published on 09/02/2021 à 17h49 following a purchase from 12/01/2021

problem with the bed sheets but very quickly solved by the company

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Acheteur vérifié

Rating: 1 out of 5

Published on 04/02/2021 à 09h30 following a purchase from 18/01/2021

Delivery made at a relay point and not at home as planned. Difficulty to retrieve the package

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Acheteur vérifié

Rating: 4 out of 5

Published on 30/01/2021 à 02h04 following a purchase from 14/01/2021

Hello, please forgive me for my very approximate French... we are Italian and a small deficiency of the site is the difficulty to receive answers in our language.

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Acheteur vérifié

Rating: 3 out of 5

Published on 29/01/2021 à 22h27 following a purchase from 14/01/2021

I received the code by sms, but I was in day hospitalization. I was expecting to receive information for a second visit. But my package was given to a neighbor; what's the use of sending me a code if it's to put the package in a neighbor's house.

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Acheteur vérifié

Rating: 4 out of 5

Published on 28/01/2021 à 09h42 following a purchase from 05/01/2021

fast and trouble-free - purchase conforms

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/01/2021 à 19h41 following a purchase from 11/01/2021

impeccable service and delivery!

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/01/2021 à 17h26 following a purchase from 11/01/2021

Very good

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Acheteur vérifié

Rating: 3 out of 5

Published on 26/01/2021 à 15h50 following a purchase from 11/01/2021

delivery times in (24 h) too long not maintained damage

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/01/2021 à 13h18 following a purchase from 08/01/2021

Every time Problems with the payment

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/01/2021 à 17h47 following a purchase from 08/01/2021

as usual

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/01/2021 à 15h58 following a purchase from 08/01/2021

WELL

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