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A
Rating: 4 out of 5
Except for the delivery by UPS which was contentious, nothing to say.
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Delivery time a little long
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Rating: 3 out of 5
I had a big problem with the delivery of the package to my home, when it should have been delivered by DPD Pick UP. I couldn't get it corrected despite a reactive customer service.
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Rating: 3 out of 5
I placed my order on 03/01 and it was delivered on 11/01. It usually goes much faster. I was obliged to buy the products elsewhere, while waiting for my delivery.
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Rating: 3 out of 5
order conforms and fast. However, it is impossible to validate the discount code SLTFIRST for the first order to benefit from -5%.
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Rating: 4 out of 5
I am satisfied with the order, the delivery although in Chronopost was a little long
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Rating: 4 out of 5
Just a little long because of the carrier
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Rating: 4 out of 5
Simple and clear presentation of the products. Good follow-up of the order: my specific requests for the delivery are taken into account by the site and the carrier agreed to deliver upstairs for my elderly parents. Very fast delivery time. Friendly and efficient telephone reception. Thank you Sen'up.
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Rating: 4 out of 5
very good site, easy navigation, fast delivery, no particular problem.
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Rating: 3 out of 5
Too bad there is no loyalty program for the protections.
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Response from Senup
Hello, As mentioned on our Senup website, we offer a loyalty program to all our customers. Each purchase earns you a certain amount of loyalty points that you can then convert into coupons. These vouchers can then be applied directly in your shopping cart when you place your order. Sincerely, The Senup team
A
Rating: 4 out of 5
On time but DPD delivery man still has problems finding my address.
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Rating: 4 out of 5
keep it up!
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Rating: 4 out of 5
After a delivery problem, they did everything possible to fix the problem. Thank you again.
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Rating: 3 out of 5
Delivery time longer than announced.
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Response from Senup
Hello, As indicated on our website, delivery times are currently longer during this period.
Have a nice holiday season. Sincerely, The Senup team
Have a nice holiday season. Sincerely, The Senup team
A
Rating: 4 out of 5
Delivery according to the order. Found product that suits me very well. Just a little hitch with a GLS delivery man who asked me to go downstairs to get my package (may be new?) unfortunately in a wheelchair so had to take it upstairs (pay for home delivery)
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Rating: 4 out of 5
Product that corresponds to my expectations. Correct delivery time.
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Rating: 3 out of 5
Very good product level but it's been 2 times that the packaging of the delivery is damaged.the last time the deliveryman even helped us package by package hello discretion.moreover it is for my mom and we think it's for me.grrrrr
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Rating: 1 out of 5
Disastrous delivery experience. Still not delivered after 2 weeks of the initial date
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Response from Senup
Hello, the first relay point you mentioned was not a UPS relay point and therefore we had to encode another relay point near you.
UPS sends an automatic e-mail with the destination address once the package is on its way. As the package has not been picked up by you, it is currently being redirected to the relay point below. LES SECRETS DE CHARLOTTE 32 AVENUE JULES FERRY ANNEMASSE, 74100, FR I invite you to follow your package using the link that was given to you in order to be able to retrieve it as soon as it is delivered.
I apologize for this inconvenience but we have done everything in our power to ensure that the package is delivered as soon as possible, as close as possible to the address you requested. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
UPS sends an automatic e-mail with the destination address once the package is on its way. As the package has not been picked up by you, it is currently being redirected to the relay point below. LES SECRETS DE CHARLOTTE 32 AVENUE JULES FERRY ANNEMASSE, 74100, FR I invite you to follow your package using the link that was given to you in order to be able to retrieve it as soon as it is delivered.
I apologize for this inconvenience but we have done everything in our power to ensure that the package is delivered as soon as possible, as close as possible to the address you requested. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
A
Rating: 3 out of 5
The description of the products is not necessarily true but delivery is fast.
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Rating: 4 out of 5
well
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Rating: 4 out of 5
17.12.2020 Good, I have been ordering Clic glasses regularly without any problem
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Rating: 4 out of 5
Perfect transaction, very professional and well packaged
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Rating: 4 out of 5
very satisfied
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Rating: 4 out of 5
all is well Thank you
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Rating: 3 out of 5
Quite a lot of choice but not very commercial since a very large reta
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Rating: 4 out of 5
This time, the items were not wedged, so the cardboard boxes were open. It looked like the merchandise had been packed in a hurry. I was surprised...
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Rating: 4 out of 5
Serious house. Very courteous staff. Thank you.
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Rating: 3 out of 5
The delay of reception of the ordered articles was particularly long and the packing was defective insufficient protector! Can do better
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Rating: 4 out of 5
Very happy with the speed of your services but it seems that the quality of the gloves for the toilet and the quality of the undersheets are not good, perhaps a bad choice. It is my first order and I must check the prices with other distributors.
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Rating: 4 out of 5
well
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Rating: 4 out of 5
Well
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Rating: 1 out of 5
Terrible site. It takes a lot of time to order, and when the delivery man is willing to follow the explanations, it's perfect.
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Response from Senup
Hello Sir, We are sorry that you did not enjoy the browsing experience on our site. Please be aware that a new, more user-friendly site will be released soon. Sincerely, Frédéric. The Smartlifetime team.
A
Rating: 4 out of 5
being old, I always have a little trouble with internet catalogs
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Rating: 4 out of 5
well cared for, correct delivery
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Rating: 4 out of 5
My only regret is that I can't make the payment with my Maestro-Bancontact card. I have to use a VISA card.
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Response from Senup
Hello, A new version of our website will soon be online and will offer many more payment methods including Maestro and Bancontact. I apologize for the inconvenience. Sincerely, Frédéric. The Senup.com team
A
Rating: 4 out of 5
The products ordered are satisfactory. On the other hand, the announced delivery time was not respected (2 days late).
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Rating: 4 out of 5
Fast delivery.
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Rating: 3 out of 5
Hello, your service is very good but according to the information on your site I thought I was buying Belgian products but in the end it's Chinese :(((
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Response from Senup
Hello Mr. Sauvage, The surgical masks you bought are indeed made in China and are of very good quality. I don't understand why you think you bought masks made in Belgium because there is no mention of it. I am looking forward to hearing from you and I am at your disposal for any further information. Sincerely, Frédéric.
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Rating: 4 out of 5
Serious site, order always sent in a very fast time; thank you
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Rating: 4 out of 5
Fast service, well packaged product, but shipping costs a little expensive.
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