Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Hello, very good site and especially very responsive, many choices and very correct prices, I put only 4 stars because the deliveryman today was not friendly at all or even incorrect (young deliveryman) Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2020
Compliant RAS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/07/2020
Fast delivery and the items give us full satisfaction.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/07/2020
Like sometimes some discount lpp on
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2020
Price obtained on amazon at the time of my order: -15% and- 10% with shipping. Product question: no problem
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/06/2020
very long supply time, about a month between the order and the delivery, moreover the money is taken from the order. finally, the place of delivery has not been respected....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Fast order and delivery as well!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
Serious site, fast and reliable
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2020
Fast delivery!
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
I am satisfied with the products purchased but the delivery time was very long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2020
Hello, it is not always easy to find the reference that we are looking for in stores or supermarkets. I found the right reference on this site but I find the rates really excessive. vice the business of dependence.
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Response from Senup
Hello Mr. Gervais, We have difficulty understanding how you can find our prices excessive when we offer particularly aggressive prices, if not the cheapest on the market with our discounted packaging. In addition, you have benefited from free delivery and we offer a 2% discount via our loyalty system. Today, on the 23/06, you called us to inform us that you had received the wrong packages (on the 5/06?) in correct product packaging for the 5 boxes of TENA. This is quite incredible and unheard of. You then insisted on keeping all these packages free of charge and that we deliver the correct references to you again.
You will understand that we cannot accept this and that we will carefully analyze your package once it is returned. We remain at your disposal for any further information. Sincerely, Frédéric. The Senup team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
satisfactory product
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/06/2020
Delivery time is too long and one of the products is not suitable for the purpose.
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Response from Senup
Hello Sir, The delivery has indeed been slower than usual but this is displayed in large and in red on all pages of our site. Indeed, the carriers have not yet completely absorbed the delays related to the containment period. As for the product not corresponding to the use that you wish to make of it, I do not think that the responsibility can be imputed to us... As a reminder, a return is always possible. Sincerely, Frédéric, the Smartlifetime team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
a part is broken (big screw), we called your service who told us that they were sending the part back ....... We never received it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2020
fast and compliant delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/05/2020
Package delivered in bulk and thrown over my fence.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/05/2020
for a generous chest, I expected a more efficient support.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
Delivery time a little long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
Fast and compliant
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2020
Fast shipping in a very good packaging but the shipping price is a bit expensive for my taste.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/05/2020
Very good price and fast delivery despite a delivery company that leaves something to be desired
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2020
Nothing to report
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/05/2020
It's not smartlife time's fault but the mother companies who modify their products without warning
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
Fast delivery, despite the confinement
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/04/2020
I'm really not satisfied I'm still not delivered we were supposed to be delivered on the 5th but still nothing even a compensation from you thanks to you
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Response from Senup
Hello, Your order shipped on April 23 was delivered on April 24, the next day. As indicated on the delivery tracking that you received when your order was shipped, the package was delivered in a relay point because of the lack of a possible home delivery. I contacted you by phone to give you the coordinates of this relay point and I also sent them to you again by email. Sincerely, The Senup team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
I am very pleased with the service and the quality of the product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
satisfied with the shipment, except that the delivery man left it in front of the door of the building, fortunately I came down quickly to get it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
good preparation of the package, maybe a little more tape on the top of the box
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2020
easy to access and easy to order. very short delivery time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Received on date thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2020
We can find a little cheaper elsewhere but reliable and efficient service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2020
R.A.S. - keep its promises
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2020
the order went well, but the delivery was terrible, the delivery man had to call so that we could open the door, the phone was out of order, he came several times without ever calling and finally dropped off the 2 heavy boxes at the neighbor's house across the street that we don't even know. we wonder if we'll order again considering the quality of the delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2020
From the customer service - to be passed an article for another by havingan changed from your part my order in part.
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Response from Senup
Hello, We are very surprised by your bad note because you placed your order on a Sunday and you had ordered pants and not briefs. It is therefore logical that we sent you pants. You then called us the day you received your package to tell us that there was a mistake and we explained to you that you had indeed ordered pants. As proof of our good faith, we even sent you the order confirmation email so that you could verify the information yourself. In conclusion, your note is not justified because it is you who made a mistake by ordering the wrong product and not us who sent you the wrong product. You will agree that it is not the same at all...
Sincerely, Senup Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
Notify before delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2020
Sometimes difficult to find the product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Well
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2020
It would be wise to transmit the information (schedules, phone number ...) to the deliveryman in order to avoid several failed deliveries. If this is done automatically then the delivery company is not very attentive.
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