Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Not as clear as before. And I add that there are regularly during my orders items that are waiting to be restocked. This postpones the delivery.
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Response from Senup
Hello Sir, Our website has been redesigned to simplify the shopping experience for our customers. All our products have been grouped by size and packaging. With one click, you have access to all available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily either by e-mail, by phone (free number) or even via the online chat.
Some products are indeed sold out of stock but this is always clearly indicated on the product sheet to avoid unpleasant surprises for our customers. The Senup team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2021
the site and the taking of order very well unfortunately it is the conveyor which spoils the note: parcels more or less eventrés and if there are two parcels one has right to two deliveries to one or two days of interval
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/06/2021
Satisfied with the product. Correct delivery time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2021
recurring and uncorrected problem on loyalty points i have to do this every month
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
I had to wait more than a week to receive the parcel but I think Dpd is responsible, they sent me an apology email
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/06/2021
The protectors are good but a little short in absorption for people who urinate a lot at night
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2021
compliant delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
Nothing special to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
This 100% plasticized diaper offers a comfort as well as a good holding for the people moving a lot during the night. However, the absorption remains a little limited for a diaper supposed to have a maximum absorption
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Easy to use site, order respected as well as deadline, very correct price compared to other sites and stores
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
The delay between the order and the arrival at the "Pick UP" (6 to 7 days) seems long to me. I do not understand that DPD sent me a notice that the package was damaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
Protection always of the same high quality. Competitive price. The only drawback is that delivery used to be faster...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
Conforms to my order. Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2021
I am happy with my order!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2021
Everything is in order and delivered on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
site already used several times, very correct prices, free delivery by making a larger order but it's material that will be used so we might as well take advantage of it and we are quiet for several weeks, ultra fast delivery without any bad surprise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2021
very good even if they have increased the prices. Sometimes the delivery takes longer than expected.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/05/2021
the skotch under the box was completely removed. Otherwise, the delivery was in order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
It's a shame I can't find an INVOICE with the delivery just a purchase order. I have already reported this but apparently it has no effect. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2021
Difficulty to connect to your web page. Change of owner?
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Response from Senup
Hello, No change of owner. We are still in charge and we wanted to offer you a new interface. However, nothing changes at the level of the catalog, all our references are always proposed but presented differently for more facility. Your advantages also remain the same. If you encounter a problem of connection, do not hesitate to check your identifiers and if the problem persists, I invite you to contact us by e-mail or by phone at the free number 00800 1995 1995. Sincerely yours, The Senup team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
it misses a star, the article is cheaper at other sellers
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2021
Good! but long delivery times
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/05/2021
Great service but the carrier should call before delivery as I always request in the notes attached to my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2021
It's a pity that we don't systematically fall back on our product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/04/2021
Fast delivery and very good quality product. I am satisfied with my purchases.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2021
good but price increase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Fast. The only problem is the delivery: they give the day and no time slot. I stayed home until 4pm since the morning waiting.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2021
Poor quality of delivery because the delivery man left the packages in the lobby without making the effort to put them in the elevator
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Response from Senup
Hello, We understand your dissatisfaction but the drivers are not obliged to put the parcels in the elevator or to take the parcels upstairs. However, most drivers accept to do this service out of kindness. We are sorry that the driver in charge of your delivery did not have this courtesy. Sincerely, The Senup team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2021
IT HAD STARTED BADLY BECAUSE I HAD NOT RECEIVED ANY MESSAGE NEITHER BY INTERNET NOR BY TEXT THE DAY OF DELIVERY, I HAD TO RECOMMEND AND ALL WENT WELL IN COMMUNICATION AND DELIVERY
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
service and quality of products, timeliness.SATISFACTION ASSUR2E
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
compliant delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/04/2021
Serious house. Very competent and kind staff. I am satisfied with my delivery. The products increase too often.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
good but I never got a promo code
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2021
It is almost good. Lack of precision on the site for the orders.
Ex: the sheets several thicknesses if one is not attentive enough it is not the chosen product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2021
Nothing special
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
Hello, in spite of my request to receive an INVOICE corresponding to the amount paid you continue to send me a printout notified ORDER what has for cause not to be recognized and does not allow me to benefit from the assumption of responsibility with the general council to which I am entitled. Good day to you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2021
convenient to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
good product thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2021
a little expensive but reliable service!
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Response from Senup
Thank you for your feedback on the order you placed on our website. However, I must inform you that the price you paid for the products you chose is much lower than the price charged by our competitors. Buying by "lots" or "packs" allows you to save a lot of money. Sincerely, The Senup team
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