Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
A perfect service as always! Thank you for your business!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
very positive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
super fast transaction. super++++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Excellent service!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/04/2020
I have a need for the products purchased and place periodic orders. I always find a great price and impeccable service. Thank you so much, it is nice to be able to rely on you to better address my important needs.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2020
Very good products and a great seriousness of your company.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
I was delivered on time, despite the containment of covid-19, having received my order with a non-compliant product, I called them, they immediately found a solution by sending me the right product! To be recommended!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2020
the order went well, but the delivery was terrible, the delivery man had to call so that we could open the door, the phone was out of order, he came several times without ever calling and finally dropped off the 2 heavy boxes at the neighbor's house across the street that we don't even know. we wonder if we'll order again considering the quality of the delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
CONFORMITY, SPEED, PERFECT PACKAGING
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
Very good site with a very large choice of products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2020
Very good and very complete. Maybe you can extend your choice in PVC panties.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
Clair
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
Comfortable and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
2nd order at Senup. Very satisfied with the products + speed of delivery despite the difficult conditions due to Covid19
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2020
From the customer service - to be passed an article for another by havingan changed from your part my order in part.
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Response from Senup
Hello, We are very surprised by your bad note because you placed your order on a Sunday and you had ordered pants and not briefs. It is therefore logical that we sent you pants. You then called us the day you received your package to tell us that there was a mistake and we explained to you that you had indeed ordered pants. As proof of our good faith, we even sent you the order confirmation email so that you could verify the information yourself. In conclusion, your note is not justified because it is you who made a mistake by ordering the wrong product and not us who sent you the wrong product. You will agree that it is not the same at all...
Sincerely, Senup Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
I am very satisfied with the products I ordered and they are in accordance with my expectations. I recommend the fast delivery despite the current period.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
Nice site and pretty fast delivery despite the lockdown period!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
Despite a confined context I was able to make this purchase in good conditions and in a very acceptable delivery time. Thanks to all
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
Everything is on top from the choice to the delivery at home
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
Easy navigation on the site, relevant product information, professional quality products, fast delivery...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
Good products that correspond to the description available on the site. Good prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
Very good, impeccable service, careful and attentive. I recommend it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2020
Simple and fast. Great prices. 2nd order, same satisfaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
Perfect!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Very good very satisfied with my order on this site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
quick service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
As usual, excellent logistics, ultra fast shipping, and congratulations to UPS, one of the few carriers that can be counted on even during a pandemic. And believe me, quality carriers are rare in the 93700.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
The site is easy to use, all the necessary products are listed and the order arrives quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2020
Fast delivery despite Covid-19
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2020
It would be wise to transmit the information (schedules, phone number ...) to the deliveryman in order to avoid several failed deliveries. If this is done automatically then the delivery company is not very attentive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2020
Serious and competent company
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2020
Very easy to order on the site. Fast delivery.
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