Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 026 published reviews
5 6 706 84% 4 971 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Customer experience consistently highlights fast and reliable delivery, with many mentions of on-time or even ultra-fast shipping and smooth handoffs to carriers. People appreciate the value and variety, noting good prices, a broad assortment including main and lesser-known brands, and multipacks that offer strong price-performance. Service quality stands out as well, with praise for helpful phone support, easy ordering processes, and courteous, professional delivery personnel. Overall, the store is described as efficient, dependable, and offering solid product satisfaction.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2019
Good service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/09/2019
Hello. There was a stock shortage. In fact, the order arrived 22 days late, which caused me an organizational problem. I would have appreciated an email to inform me of this stock shortage and to allow me to evaluate the delay. This made me angry. In fact, check the feasibility before ordering.
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Response from Senup
Hello Madam, After checking your order, we note that between the receipt of your check (validation of your order) and the delivery of your order, 14 days have passed. This is indeed longer than expected for a product that is out of stock. Some of Abena's lesser-known products sometimes take a while to arrive. We apologize for this inconvenience. We are constantly increasing our stock in order to avoid this type of problem. We have just increased our stock for the Abena Abri-San Premium 5. I remain at your disposal for any further information. Sincerely, Frédéric The Smartlifetime team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2019
everything arrived very quickly and in perfect condition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2019
Attractive price and very fast delivery Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2019
satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2019
Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2019
well ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2019
XXXXX
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2019
very good service and very good free transport by DPD AND VERY SATISFIED WITH THE MATERIAL
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2019
Excellent service. Very good surprise for the product that I did not know.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2019
VERY GOOD!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2019
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2019
Always efficient Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2019
excellent contacts, availability of the salesmen, competence and kindness, desire to make service as well as possible, very neat packing, fast routing, products of excellent quality, all is perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2019
Simply 5 stars Service, quality, choice, delivery Thanks smart lifetime.com
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
Order in accordance with the request. Delivery in time. I am satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2019
Very good after sales service; good business attitude.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2019
I am satisfied with the products delivered. Very fast delivery. For this last order I needed to communicate by email. Very friendly and competent staff. Very accommodating. Quick response. Congratulations!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2019
delivery just a little long otherwise very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2019
Delivered quickly. Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2019
fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2019
delivery on time, perfect service except for the delivery man (heavy and bulky package)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2019
Good quality products at very interesting prices and the delivery is fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2019
Regularly delivered
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2019
Smartlifetime must change shipper: undelivered packages, notices of passage never left, schedule not respected, deliveries systematically late by ten days or more.
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Response from Senup
Hello Madam, I would like to apologize for the poor service provided by DPD. We have sent the information to the appropriate department. I would like to inform you that we also offer other carriers such as GLS, Colissimo and UPS. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
fast, efficient and reliable service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
no problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2019
The sample offer for the new product was a great idea... as I changed my habits to the new product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2019
Really very very good Wide range competitive price And ultra fast delivery ordered Saturday delivered Wednesday What more could you ask for ...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2019
Always very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2019
Perfect nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
large selection competitive prices fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2019
Excellent site of sale! Rapidity, discretion, big choice. To recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
Delivery in time. Good products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
Quality and speed always at the top of the list
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
Always served on time and less expensive Thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
Delivery made according to the information given.
Very good service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
I have no problem with the site except once but quickly resolved with your staff. I have never had a problem with the site except once, but it was quickly solved with your staff.
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