Customer reviews of Senup

Hello, As mentioned on our Senup website, we offer a loyalty program to all our customers. Each purchase earns you a certain amount of loyalty points that you can then convert into coupons. These vouchers can then be applied directly in your shopping cart when you place your order. Sincerely, The Senup team

Hello, As indicated on our website, delivery times are currently longer during this period.
Have a nice holiday season. Sincerely, The Senup team

Hello, the first relay point you mentioned was not a UPS relay point and therefore we had to encode another relay point near you.
UPS sends an automatic e-mail with the destination address once the package is on its way. As the package has not been picked up by you, it is currently being redirected to the relay point below. LES SECRETS DE CHARLOTTE 32 AVENUE JULES FERRY ANNEMASSE, 74100, FR I invite you to follow your package using the link that was given to you in order to be able to retrieve it as soon as it is delivered.
I apologize for this inconvenience but we have done everything in our power to ensure that the package is delivered as soon as possible, as close as possible to the address you requested. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.

Hello Sir, We are sorry that you did not enjoy the browsing experience on our site. Please be aware that a new, more user-friendly site will be released soon. Sincerely, Frédéric. The Smartlifetime team.

Hello Mr. Sauvage, The surgical masks you bought are indeed made in China and are of very good quality. I don't understand why you think you bought masks made in Belgium because there is no mention of it. I am looking forward to hearing from you and I am at your disposal for any further information. Sincerely, Frédéric.

Hello, It is true that your order was exceptionally delivered 48 hours late and we apologized for that. As for the 6 packages forgotten during the preparation, they were immediately shipped as soon as you contacted us.
We look forward to serving you again. Sincerely, The Senup Team

Hello Sir, After checking the tracking of your package which was shipped on 5/10/2020, the first business day following your order, we note that your package was delivered with a lot of delay. Usually DPD delivers within 24 to 48 business hours, but unfortunately your package was delivered on the 19/10. I apologize for this delay which is most probably related to the disruptions caused by the health crisis. Here is the tracking of your package: https://tracking.dpd.de/status/fr_BE/parcel/05345104741842 We remain at your disposal for any further information. Sincerely, Frédéric. www.smartlifetime.com

Hello Mr. Gervais, We have difficulty understanding how you can find our prices excessive when we offer particularly aggressive prices, if not the cheapest on the market with our discounted packaging. In addition, you have benefited from free delivery and we offer a 2% discount via our loyalty system. Today, on the 23/06, you called us to inform us that you had received the wrong packages (on the 5/06?) in correct product packaging for the 5 boxes of TENA. This is quite incredible and unheard of. You then insisted on keeping all these packages free of charge and that we deliver the correct references to you again.
You will understand that we cannot accept this and that we will carefully analyze your package once it is returned. We remain at your disposal for any further information. Sincerely, Frédéric. The Senup team.

Hello Sir, The delivery has indeed been slower than usual but this is displayed in large and in red on all pages of our site. Indeed, the carriers have not yet completely absorbed the delays related to the containment period. As for the product not corresponding to the use that you wish to make of it, I do not think that the responsibility can be imputed to us... As a reminder, a return is always possible. Sincerely, Frédéric, the Smartlifetime team.

Hello, Your order shipped on April 23 was delivered on April 24, the next day. As indicated on the delivery tracking that you received when your order was shipped, the package was delivered in a relay point because of the lack of a possible home delivery. I contacted you by phone to give you the coordinates of this relay point and I also sent them to you again by email. Sincerely, The Senup team

Hello, We are very surprised by your bad note because you placed your order on a Sunday and you had ordered pants and not briefs. It is therefore logical that we sent you pants. You then called us the day you received your package to tell us that there was a mistake and we explained to you that you had indeed ordered pants. As proof of our good faith, we even sent you the order confirmation email so that you could verify the information yourself. In conclusion, your note is not justified because it is you who made a mistake by ordering the wrong product and not us who sent you the wrong product. You will agree that it is not the same at all...
Sincerely, Senup Customer Service

Hello, your review is only about the product and not about the quality of the service offered by our store.
Would you be so kind as to modify or delete this review?
You can rate a product directly on its description sheet.
Sincerely, Stefania Senup Customer Service

I read your evaluation and I am sorry for your dissatisfaction. We use double fluted cardboard boxes with an outer layer of kraft paper to make it as strong as possible. I don't know what happened during shipping but usually our boxes arrive in good condition at their destination. It is true that in order to reduce the size of the shipping cartons we remove the original cartons when possible. This makes handling your package easier for both the carrier and you, and it also saves you from having to throw away even more boxes. Also in regards to our box packaging, we take great care to ensure that the products are in good condition. For example, the more fragile glove packages have been packed in a separate box. I am confident that the incontinence packs you received are intact. I also checked the processing and delivery time of your order. You ordered on a Friday and were delivered the following Tuesday, i.e. 48 working hours later. I would also like to take this opportunity to point out that our storekeepers handle all the products and boxes with gloves since the presence of COVID-19 on Belgian territory (which broke out a good week later than on French territory). We have a loyal clientele and have been doing so for nearly 10 years and we have never recorded a complaint like yours. We are always listening to our customers, we offer an online chat, a free international toll free number and we deal with emails daily, Monday to Friday. Even in this period of COVID 19, where we had to face a huge increase in orders, we continued to work and meet the needs of our customers. You will see on our site that the reviews of our customers are almost always positive. I regret that your experience was not and that you left this comment "lamentable". We could have found a solution and / or considered a compensation. Hoping that you will find the site that will meet your requirements, I present you my sincere greetings. Sincerely, Frederic, Smartlifetime.

Hello Sir, The box you ordered was out of stock at the time of your order. The restocking time was a little longer than expected but the package was shipped on 17/03. It is possible that the delivery time of 24 to 48 hours may also be a little longer due to problems related to COVID 19. We apologize for this inconvenience and remain at your disposal. Sincerely, Frédéric. The Smartlifetime team.

Hello, Your order was placed on 27/12 and shipped the same day. Taking into account only the working days, your parcel was indeed delivered on 3/01, with 2 days of delay.
We have noticed that the transporters have treated the parcels with a little delay during the holiday season. I apologize for this exceptional delay. Sincerely, Frédéric. The Senup team.