Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Three stars not two because the delivery time was fast, it's my first order and the package arrived in very bad condition because the packaging was too light so the products inside arrived very, very damaged. However I contacted the customer service who answered me quickly but still the packing boxes are too light (even for pants), risk of gutting the package and if there are fragile things..... I do not know if I would recommend this site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
Protections a little thick, big, but good protection.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2019
requested samples not received, delivery date respected, box a little damaged
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
delivery time too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2019
The delivery time is quite long and some items in the order are not the right size.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2019
THE ORDER TAKEN A LONG TIME TO ARRIVE AND NO MESSAGE WAS ISSUED TO Warn ME OF ITS ARRIVAL
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/10/2019
THIS PROTECTION IS AVERAGE BECAUSE THE ADESIF FASTENER DOES NOT HOLD VERY WELL FOR THE NIGHT.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/10/2019
For the moment because of an error of communication of the deliveryman lip I was not delivered at good date and would be it can be November 6 at my return of vacations
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Response from Senup
Hello Sir, We apologize for this exceptional delay. We have informed our DPD agency of this problem. This should not happen again. We remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/10/2019
For the moment because of an error of communication of the deliveryman lip I was not delivered at good date and would be it can be November 6 at my return of vacations
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Response from Senup
I would like to thank you for repairing this error of the delivery man and I will review my evaluation if I am delivered on the 6th as agreed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/10/2019
For the moment because of an error of communication of the deliveryman lip I was not delivered at good date and would be it can be November 6 at my return of vacations
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Response from Senup
I would like to thank you for repairing this error of the delivery man and I will review my evaluation if I am delivered on the 6th as agreed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/09/2019
Hello. There was a stock shortage. In fact, the order arrived 22 days late, which caused me an organizational problem. I would have appreciated an email to inform me of this stock shortage and to allow me to evaluate the delay. This made me angry. In fact, check the feasibility before ordering.
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Response from Senup
Hello Madam, After checking your order, we note that between the receipt of your check (validation of your order) and the delivery of your order, 14 days have passed. This is indeed longer than expected for a product that is out of stock. Some of Abena's lesser-known products sometimes take a while to arrive. We apologize for this inconvenience. We are constantly increasing our stock in order to avoid this type of problem. We have just increased our stock for the Abena Abri-San Premium 5. I remain at your disposal for any further information. Sincerely, Frédéric The Smartlifetime team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/09/2019
Smartlifetime must change shipper: undelivered packages, notices of passage never left, schedule not respected, deliveries systematically late by ten days or more.
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Response from Senup
Hello Madam, I would like to apologize for the poor service provided by DPD. We have sent the information to the appropriate department. I would like to inform you that we also offer other carriers such as GLS, Colissimo and UPS. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/08/2019
As far as the site and shipping are concerned, everything is ok and I recommend this site and the products sold and the speed of shipping. However, the transit by the carriers leaves something to be desired. My package arrived several days later and the box had suffered damage. The very nice delivery man asked me to check if everything was present, it was the case...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/08/2019
Product true to its expectations, but delivery by DDP zero, they are supposed to deliver three times, the first instead of home delivery, they put the packages in a relay point, while on the site it is not even proposed. And the icing on the cake, the delivery point is closed for 2 weeks ... so packages stuck 2 weeks. THANK YOU DDP
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/07/2019
out of 10 packages of tena pants wider by 14 I have received only 6 compliant packages and 4 tena xl by 12 and I can't reach senup
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2019
Delivery time really too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2019
the carton regularly arrives damaged
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/06/2019
The box was not presented to my home by the carrier. I searched and collected the box myself.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2019
the site may be good but the bath seat does not correspond to the photo
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/04/2019
sometimes a little slow in deliveries
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/02/2019
it's a pity that when you place an order the product is not available and you have to wait a while to receive it otherwise nothing to say
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/02/2019
Very disappointed because 2 out of 3 packs of torn diapers
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Response from Senup
Hello Mr. Riebel, I apologize for this inconvenience. The packages were probably damaged during transport, which is quite unusual. Can you confirm that apart from the packaging, all the protections are intact? In order to apologize, we will offer you a package with your next order. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2019
Lack of communication.
Delivery delayed because of lack of stock while on the site, the stock is ok. No info received from you
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/01/2019
Delivery times are getting longer and are no longer respected
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2019
Unexpected additional costs
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Response from Senup
Mr. Lesault, The additional shipping costs are the result of numerous attempts by the carrier GLS to deliver by truck. We have communicated all the details that were given to us directly to the carrier and are therefore not responsible for the extra cost that was charged by the carrier. I strongly regret this inconvenience and I suggest that the transport (collection + delivery) be directly organized by you from now on in order to avoid this problem from happening again. Sincerely, Frédéric, Seup Customer Service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2018
Delivered more than 15 days after the order. Not informed when the delivery man came the 1st time...
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Response from Senup
Hello, As indicated on the description of the products you ordered, some references were out of stock at the time of your order. We therefore had to recommend them to our supplier. The indication relating to the availability of our products is always mentioned on the description of the latter. Do not hesitate to consult this information before finalizing your order.
Regarding the delivery, the drivers of the transport company are not required to call before their passage. However, you will receive a tracking number and a link that will allow you to follow the progress of your package. This allows you to know when the driver will come to you. We remain at your disposal for any further information. Sincerely, The Senup team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/12/2018
Delay, package stuck in a warehouse for 3 days! Yet usually very punctual! I recommend...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2018
Very long delivery time without information or commercial discount
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Response from Senup
Hello, when you order a product, the availability of this product is always indicated on the description of the latter. The replenishment time when the product is out of stock is indicated as a number of working days. When you place your next order, do not hesitate to consult this information before validating the order. Sincerely yours, The Senup Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2018
Unfortunately not warned of a stock shortage ... Too bad, I was looking forward to my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2018
The content is what I ordered but the box was quite damaged fortunately it was not missing!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2018
the diameter of the stabilizer is too big, but I ordered the right reference, I will have to put tape to thicken it, it's a pity because it's a gift for my mother
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/11/2018
The delivery took a very long time and as a compensation I got a voucher for a next order of 6 and considering the time it took for the delivery, I am not ready to order again!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2018
I was not able to order on the site, obliged to make a check
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2018
it is average because the mail service does not answer any of the mail requests and information formulated
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Response from Senup
Hello, I confess that I do not understand the meaning of your message because after checking, answers were indeed given to your two emails. A first e-mail was sent to you on September 18 at 3:34 pm and a second one on September 20 at 11:04 am. Could you please check that the e-mail address you have registered on our site is correct? If so, we advise you to check your spam folder. Have a nice day. The Senup team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/10/2018
Just a problem to choose the place of delivery via UPS. No request for a location when ordering. Had to send an email to get a delivery place near the desired location. Otherwise, everything is fine.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/10/2018
Delivery time not met
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2018
I find it a shame not to be notified by email when a product is missing. During my last order of August 13, I waited in vain for delivery to my place of vacation. Finally it was delivered 4 days after my departure while I had asked that it be delivered to my home.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2018
I had given two reviews on the products I buy from Sen'up a few months apart, and only the first one (very flattering) was published. The second one, referring to the lower quality of one of the products concerned, was never published on your site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/08/2018
The amount of my order n° 18080335 has been deducted twice from my account. If you can't refund me, please send me again what has been charged in addition.
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Response from Senup
Hello, after checking we see that you have indeed made a double payment that we have just refunded. If you have any doubts about the acceptance of a payment, I invite you to consult your order history before making a second payment. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, The Senup team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2018
Packing insufficiently taped, package closed by the carrier and despite that arrived open! can do better ......
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Response from Senup
Hello Mr. Gilbert, I apologize for this inconvenience.
However, we use double fluted cardboard boxes made of kraft material and a very effective adhesive for large packages to avoid this type of problem. Furthermore, we protect the products inside the package as much as possible so that they are not damaged.
Unfortunately, we have to admit that the carriers are not always delicate with the parcels and that it happens that some parcels open during the transport. Fortunately, this happens very rarely. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, The Senup team.
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