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A
Rating: 1 out of 5
The delivery was a disasterven itxart. Did not meet that which was ordered. Definitely NOT for hetgaling.
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
My experience with Sen'up has been negative. The walker itself is a good item but the aluminum part of mine has taken some hits and is well scratched in two places. Hard part so the discomfort is only cosmetic. It was black with dirt too. A good cleaning and everything was fixed. On the other hand, one of the foam handles has a clear crack on half of its length (a good cut, obviously) and that is NOT ACCEPTABLE. Not to mention a deplorable UPS delivery: I was not delivered to the selected pickup point but to another point far from my home (UPS apologized to my first complaint but no response to my second complaint). As a result, the package was so large that I had to take it home in a cab.) I thought of returning it to you but I had gotten rid of the dirty and damaged box before taking my cab so I didn't care. Besides, after my troubles with UPS, I wanted to turn the page quickly.
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Response from Senup
Hello Madam, I regret your dissatisfaction, we check all our products before shipping. If you had contacted us to report the problem with the product (rather than saying nothing and leaving a negative review), we would have taken it back and replaced it with another walker. The return and reshipment costs would have been taken care of by our company. Good communication is important. Regarding UPS, it seems that you have had bad luck. Our carriers UPS and DPD deliver 98% of the parcels on time and to the indicated address. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker. Senup Customer Service
A
Rating: 3 out of 5
correct
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Rating: 3 out of 5
Carrier not great package delivered point relay ..... while the package should be delivered at home ... say there was no one ... false archi false ... no one to inform you that the package has been deposited ds point relay ... so I do not think to order from you again ....
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A
Rating: 3 out of 5
It's a pity that the Nateen are not plasticized because they are well wrapped. Some problems of delivery ...
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A
Rating: 3 out of 5
I ordered 3 identical undersheets. I received 2 of them in their packaging, perfect. The 3rd one I received without packaging is different: color and texture. Given the cost of returning it, I kept it. However, as this underpad was not clean, I had to wash it at the same time as one of the two I received and used. The one received in its packaging did not move, the other one moved : the 2 central parts superimposed moved in a different way.
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A
Rating: 3 out of 5
The colors are not judicious and do not facilitate the research
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Rating: 3 out of 5
Carton delivered partially open but the entire order was there.
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Rating: 1 out of 5
I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere
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Response from Senup
That was not the question.
Your service in the chat room was very unpleasant, telling me that next time I only had to look at the stock availability, that the product was missing at the time of the order, which was not true as you have seen. The orders always arrived on time, but never left in the rain for hours. Sincerely
Your service in the chat room was very unpleasant, telling me that next time I only had to look at the stock availability, that the product was missing at the time of the order, which was not true as you have seen. The orders always arrived on time, but never left in the rain for hours. Sincerely
A
Rating: 1 out of 5
I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere
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Response from Senup
Hello Mrs Pontieux, After analyzing your last order, we notice that there was a stock error for one of the ordered products. It was marked as being in stock when it was not. We would like to apologize for this exceptional error. We also took the liberty of checking the follow-up of your previous orders and we were able to notice that the delivery times had been respected. It is therefore an isolated case. For your information, we can always split an order in order to send you the available immediately, and this, on request. We remain at your disposal for any further information. Sincerely, Demesmaeker Frederic, Customer Service Smartlifetime.com.
A
Rating: 3 out of 5
Too long
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A
Rating: 3 out of 5
This site is good and my order too except for the delivery I had a passage in my house except that mom is days h24 at home for that a week later I call and they tell me they have my package in a withdrawal point!
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A
Rating: 3 out of 5
Disappointed with the product! Pieces of plastic come off on the outside of the Protection like a bad cut
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Rating: 3 out of 5
No order confirmation after payment. Long waiting time without any warning. I had to send an email to receive news....
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Rating: 3 out of 5
A little long to receive it!
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Rating: 3 out of 5
On the site I have nothing to say, but on the delivery, because no mail or sms or other to tell me that my delivery had arrived at the relay point. I asked the site or was my order that was delivered for 1 week and so I had to hurry before it returned to the supplier ......
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A
Rating: 3 out of 5
It's a pity that one of the ordered products arrived broken. The delivery was ok and the time was respected.
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A
Rating: 3 out of 5
I order for my mother who is very old, the delivery is fast but the orders are not always easy to make and there is no advantage to be a former customer.
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Rating: 3 out of 5
destination error! and light packaging
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Rating: 3 out of 5
No problem with the products, but the delivery remains problematic. A phone call at the beginning of the day would be more judicious than just in front of the house; especially since a single parcel, often very heavy, cannot always be received by a neighbor. Moreover, these too heavy parcels are often split in two or with a packaging deteriorated by difficult handling.
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A
Rating: 3 out of 5
no problem on the product, only the packagingcarton of the package well average!
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Rating: 1 out of 5
Hello, I did not receive the order made since I received protections in size XL instead of size L I asked by mail, a new shipment in the right size and a voucher for the wrong delivery, mail remained unanswered.
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Response from Senup
Hello, We replied to you the same day by return mail, i.e. November 16, and have not received any answer from you. Here is the content: "Hello, Would you be so kind as to send us a photo of the package received so that we can compare the references? Sincerely, Stefania Sini Senup Customer Service". Each order is checked twice to avoid this type of problem. When we find out that a mistake has been made, we take care of the replacement. Would you be so kind as to send us a picture and tell us how many packages (out of the 7 sent) are wrong? For your information, we have checked the weight of your package and it corresponds exactly to a box containing 7 packages of Tena Pants Maxi Large... Thank you very much in advance for your feedback. We would like to solve your problem as soon as possible. Sincerely, Frederic.
A
Rating: 3 out of 5
site ok but the package was not even presented for delivery before being dropped off at a relay point. And I was not notified of this deposit, I had to investigate with smartlifetime.
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A
Rating: 3 out of 5
site and delivery are good, but two orders where I ask for plastic diapers and I receive non-woven
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Rating: 3 out of 5
Cimmande late arrival
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Rating: 3 out of 5
GOOD SITE DELIVERY TIME A LITTLE TOO LONG THANK YOU
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Rating: 3 out of 5
slower delivery in the provinces
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Rating: 3 out of 5
Amd is not gohy and the package were to big You had put de boxes with the diaper in a bigger box . You can better packed the diapers in one box that fits.
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Rating: 3 out of 5
I would say that you do the job well, but that the cost of postage is too high and not justified in my opinion (I do not know the share attributed to colissimo???)
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Rating: 3 out of 5
a little slow from Belgium to Belgium.....
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Rating: 3 out of 5
Problem with the delivery. The delivery man put a notice in the mailbox without knocking while I was at home. I didn't appreciate it because I had checked on the website that the delivery was in progress and I was waiting. So I had to organize myself the next day.
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A
Rating: 3 out of 5
Really long delivery time (2 weeks), but a very responsive and friendly customer service.
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Rating: 3 out of 5
Delivery too long.
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Rating: 1 out of 5
NOT CONFORMING TO ORDER AND PHOTO, ARRIVED WITH RUBIN TO CORSOIO AND NOT TO "T"
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Rating: 3 out of 5
Satisfactory
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Rating: 3 out of 5
The delivery was too long or slow I waited 4 days while in Paris it is 24 hours
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Rating: 3 out of 5
waiting too long to receive my shopping cart
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Rating: 3 out of 5
good site but at my last order I was missing some items that I reported but so far no response I think I would not order from this site anymore too bad
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Response from Senup
Hello Madam, We note that your order was placed on 5/03/2017 at 6:50pm. Your package was shipped the next day and delivered on 8/03/17. Therefore, the deadlines have been shipped.
Here is the tracking of your package: https://tracking.dpd.de/parcelstatus?query=05347004981504&locale=en_BE&Tracking=Track We do not find any trace of your email either. Would not we confuse this order with another, placed on another site. Can you confirm that everything is in order? Thank you in advance for your feedback. Sincerely, The Senup team.
Here is the tracking of your package: https://tracking.dpd.de/parcelstatus?query=05347004981504&locale=en_BE&Tracking=Track We do not find any trace of your email either. Would not we confuse this order with another, placed on another site. Can you confirm that everything is in order? Thank you in advance for your feedback. Sincerely, The Senup team.
A
Rating: 3 out of 5
for several months, the products are in tended flow, more stock, which lengthens the preparation time.
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Rating: 3 out of 5
The mail that the package had arrived did not specify that only half of it had arrived at Carrefour Hoeilaart. So I had to go twice.
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