Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 1 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
Overall good, but deliveries are always complicated. This time, not having received the order, I had to call the deliveryman twice to get the delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Very serious house. Congratulations to all.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
Clear site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2019
Compliant order and fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2019
Good but a bit of a wait On site you mark in stock and once ordered you mark out of stock
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2019
Good service,bookson fast enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2019
according to the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2019
Fast delivery but with high shipping costs compared to other sites
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2019
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2019
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2019
Good, no problems encountered
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2019
consegna puntuale e conforme alla richiesta.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2019
Site to recommend
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/10/2019
The delivery was very fast and the package was well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2019
Impossible to pay with credit card
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2019
nothing to say, compliant transaction
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2019
Navigation on the site is quite easy, but the quantity of referenced products being important the search is often a little long.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/10/2019
For the moment because of an error of communication of the deliveryman lip I was not delivered at good date and would be it can be November 6 at my return of vacations
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Response from Senup
Hello Sir, We apologize for this exceptional delay. We have informed our DPD agency of this problem. This should not happen again. We remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/10/2019
For the moment because of an error of communication of the deliveryman lip I was not delivered at good date and would be it can be November 6 at my return of vacations
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Response from Senup
I would like to thank you for repairing this error of the delivery man and I will review my evaluation if I am delivered on the 6th as agreed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/10/2019
For the moment because of an error of communication of the deliveryman lip I was not delivered at good date and would be it can be November 6 at my return of vacations
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Response from Senup
I would like to thank you for repairing this error of the delivery man and I will review my evaluation if I am delivered on the 6th as agreed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/10/2019
Fast service, good products at very reasonable prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2019
Practical, ergonomic
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2019
very good product fast delivery bravo
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/09/2019
Hello. There was a stock shortage. In fact, the order arrived 22 days late, which caused me an organizational problem. I would have appreciated an email to inform me of this stock shortage and to allow me to evaluate the delay. This made me angry. In fact, check the feasibility before ordering.
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Response from Senup
Hello Madam, After checking your order, we note that between the receipt of your check (validation of your order) and the delivery of your order, 14 days have passed. This is indeed longer than expected for a product that is out of stock. Some of Abena's lesser-known products sometimes take a while to arrive. We apologize for this inconvenience. We are constantly increasing our stock in order to avoid this type of problem. We have just increased our stock for the Abena Abri-San Premium 5. I remain at your disposal for any further information. Sincerely, Frédéric The Smartlifetime team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/09/2019
It would be nice to be informed of the passage of the deliveryman, at least a time slot
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/09/2019
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/09/2019
For the site no problem 'but delivery 0 point the deliveryman did not even try to ring he left the package squarely in a neighbor! There was someone to receive it though
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/09/2019
Smartlifetime must change shipper: undelivered packages, notices of passage never left, schedule not respected, deliveries systematically late by ten days or more.
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Response from Senup
Hello Madam, I would like to apologize for the poor service provided by DPD. We have sent the information to the appropriate department. I would like to inform you that we also offer other carriers such as GLS, Colissimo and UPS. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/08/2019
Nothing to say: everything went well!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/08/2019
The site is very clear. My order arrived in 4 days. Great. The customer service is reactive. I'm very satisfied.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/08/2019
Delivery in 10 days, which explains 4 stars and not 5 which is rather the habit of this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2019
Well packed order and short delivery time (3 days)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2019
Nothing to say but good 2 orders received my package in time thank you Sen'up!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/07/2019
out of 10 packages of tena pants wider by 14 I have received only 6 compliant packages and 4 tena xl by 12 and I can't reach senup
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/07/2019
Site without any problem until now. These products should benefit from a 5.5% VAT
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2019
Easy to navigate the site, easy to order from the online catalog, timely delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2019
satisfied and pratical
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/07/2019
Delivery a little late, but in general it is good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/05/2019
The only drawback is that nothing is perfect, no notification of delivery, it would be nice to know when it is imminent. Sincerely
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/07/2019
Fast shipping
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