Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 1 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/04/2018
good,
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/04/2018
4* because I did not receive the delivery notice from colissimo although the order was delivered
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2018
very good order sent super fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2018
A slight Pb at delivery 1 of the boxes a little damaged ... but perfect for the timing just mini service for the 2 samples requested for testing ....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2018
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
Serious site with probably the best prices on the market.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
fast delivery, good prices
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/03/2018
Well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
not always easy to find the page allowing to make the order without searching
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2018
bad packaging, cardboard all crushed fortunately the product (layers), are not fragile. Delivery time corect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2018
nothing to say well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2018
one-time
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/02/2018
I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere
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Response from Senup
That was not the question.
Your service in the chat room was very unpleasant, telling me that next time I only had to look at the stock availability, that the product was missing at the time of the order, which was not true as you have seen. The orders always arrived on time, but never left in the rain for hours. Sincerely
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/02/2018
I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere
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Response from Senup
Hello Mrs Pontieux, After analyzing your last order, we notice that there was a stock error for one of the ordered products. It was marked as being in stock when it was not. We would like to apologize for this exceptional error. We also took the liberty of checking the follow-up of your previous orders and we were able to notice that the delivery times had been respected. It is therefore an isolated case. For your information, we can always split an order in order to send you the available immediately, and this, on request. We remain at your disposal for any further information. Sincerely, Demesmaeker Frederic, Customer Service Smartlifetime.com.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2018
only reproach the wait between the order and the reception of the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2018
good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
package delivered late
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
A site that met my needs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
Easy and explicit search.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2018
Very good products. The delivery time was just a little long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2018
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2018
Nothing to complain about. Good site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
Well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2018
reagent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
Simple and fast, I recommend this site and the products offered.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/01/2018
very accurate information Fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/01/2018
The perfect does not exist, so that's good. If the opportunity arises, I would recommend this site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
ras.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
impeccable, fast service even in our small village of the high var
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2017
Good, too bad the filters don't remember when you go back (you have to re-select size, brand, ...) each time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2017
Very light cardboard packaging, can Scotch finally cardboard half open, review your packages !!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2017
Fast, serious. Packaging.... to be reviewed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2017
A little difficult to find the selected product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2017
Service war sehr gut, empfehlenswert
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/01/2018
Very good service and delivery time respected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/12/2017
serious and efficient
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2017
Very satisfied, but surprised that the delivery was made by colissimo staff not equipped to carry large heavy volume. ... for a bit it was me who should have carried the package ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2017
Easy to make your choice. Well protected material
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/11/2017
nothing to say. Except that between the order and the reception the delay is rather long THANKS ALL THE SAME M LE GALL
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