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A
Rating: 4 out of 5
Well
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Efficient and rigorous
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
All is well
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A
Rating: 4 out of 5
No particular problem. I sent the item back as it was not what I expected, but was told that the refund would take some time...
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A
Rating: 4 out of 5
Well
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A
Rating: 4 out of 5
Item was as expected.
Delivery time a little longer than announced.
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Delivery time a little longer than announced.
A
Rating: 4 out of 5
Fast and discreet delivery.
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A
Rating: 4 out of 5
one star removed for delivery. 7 days to 8 days waiting.
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A
Rating: 4 out of 5
Serious but delivery a little long one week.
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A
Rating: 4 out of 5
Easy and on time
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A
Rating: 4 out of 5
Good for the order. 2 layer test offered not effective
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A
Rating: 1 out of 5
for the order it goes, for the collection it goes, but no delivery since January 12th !!!!!!
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A
Rating: 4 out of 5
Always quite clear. But fast. It should be possible to get in touch more directly to ask questions. A means of comparison would make the choice easier.
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A
Rating: 1 out of 5
Delivery very badly managed ...
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Response from Senup
Hello Mr. Pierens, after checking, we note that the delivery of your package with GLS was slower than expected. Usually, a delivery with GLS is done in 24 to 48 hours with a deposit in a relay point in case of absence. I see that your package was presented on 21/01 and 23/01 but that nobody was present to receive it. The package was finally dropped off at a relay point on 24/01, which is particularly long for a shipment on 17/01. I apologize for this delay. The problem has been passed on to GLS. Sincerely, Frédéric, Senup customer service.
A
Rating: 4 out of 5
order tracking is difficult.
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A
Rating: 4 out of 5
Very competitive On time delivery
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A
Rating: 4 out of 5
Very good for the discretion of the package the time, order placed on a Thursday evening and received the following Wednesday end of day
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
All good ....
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A
Rating: 4 out of 5
no pebbles
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A
Rating: 4 out of 5
do not make wait an order for an article not available. To put on the site in the order one can then cancel it
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A
Rating: 4 out of 5
serious site selling good material
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A
Rating: 4 out of 5
this site suits me very well
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A
Rating: 4 out of 5
Fast and good value for money, communication not at the top
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A
Rating: 4 out of 5
My order had been reshipped by KIALA, but the SmartLifetime tracking teams were quick to resend my package, thanks.
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A
Rating: 4 out of 5
nothing
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A
Rating: 4 out of 5
The diapers ta ta use them my mom, unfortunately due to an illness she has become very incontinent, so far we have found them very good both day and night and they hold well, plus they are the only ones cho I have been able to find of this type that absorb so much. Kudos also for the shipping, very fast!
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A
Rating: 4 out of 5
No problem to report, the delivery was made on time.
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A
Rating: 4 out of 5
Interesting site
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A
Rating: 4 out of 5
Valid promotion
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A
Rating: 4 out of 5
Very well done. Clear. Pleasant; Easy to order
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A
Rating: 4 out of 5
order received in time.
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
Fairly good
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A
Rating: 4 out of 5
My opinion concerns only one product and therefore cannot be generalized, so I will stick to the assessment by the note.
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A
Rating: 4 out of 5
perfectp
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A
Rating: 1 out of 5
3 weeks delay for a product announced as in stock within 8 days. Still not in stock to this day and no information from Smartlife about this delay.
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Response from Senup
Hello Mr. Naudin, We have noticed that the Nateen Combi Super Ultra Large was out of stock at the time of your order. It is always possible to ask us to split an order in order to get the products available immediately. This is what we will do for your order, as all other products are in stock. We apologize for this exceptionally long delay. Sincerely, The Smartlifetime.com team