Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 1 and 4 stars

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G
Géraud R.
Rating: 4 out of 5
following a purchase from 11/10/2022
fast delivery and conformity of the order
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Alain D.
Rating: 4 out of 5
following a purchase from 10/10/2022
Very good.
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Magy V.
Rating: 4 out of 5
following a purchase from 06/10/2022
After a small delivery problem (goods not conforming to the order), the managers quickly found a solution. They came to reverse the packages. We were pleasantly surprised by the efficiency and speed of the solution found
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Ginette L.
Rating: 4 out of 5
following a purchase from 29/09/2022
Well, as usual
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Antoine R.
Rating: 4 out of 5
following a purchase from 05/10/2022
no problems to report
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Steeven N.
Rating: 4 out of 5
following a purchase from 25/09/2022
Site at the top, average delivery, the most important are the diapers full change I have zero leakage with and the plastic is great
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Francine F.
Rating: 4 out of 5
following a purchase from 03/10/2022
fast delivery in good condition
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JEAN T.
Rating: 4 out of 5
following a purchase from 28/09/2022
good product, good value for money,
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Evelyne L.
Rating: 4 out of 5
following a purchase from 27/09/2022
To date very satisfied
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dieynaba K.
Rating: 4 out of 5
following a purchase from 28/09/2022
Good navigation, connection a little slow, but it passes ka even, race a little expensive too, thank you, it is my avi
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Marie B.
Rating: 4 out of 5
following a purchase from 28/09/2022
Well Difficulty to find the invoice: could you attach it automatically in PJ in the mail of confirmation of order. Choice of the place of delivery: to be able to choose by notching only one box "with residence" OR in "point relay" without having to note it in observation and not the one then the other if absence
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Georgette B.
Rating: 4 out of 5
following a purchase from 18/08/2022
Time to accept payment by bank transfer a little long.
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AIME D.
Rating: 4 out of 5
following a purchase from 01/09/2022
Very good service, friendly and quick reactions and appropriate when we encounter a problem with the delivery!
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pol D.
Rating: 4 out of 5
following a purchase from 30/08/2022
I was not presented with the package twice as indicated on the offer and had to go to a relay point.
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MARTINE C.
Rating: 4 out of 5
following a purchase from 24/08/2022
Satisfied with the content of the delivery, the packaging and the delivery itself: serious and nice deliveryman.
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Catherine M.
Rating: 4 out of 5
following a purchase from 22/08/2022
Item not in stock due to restocking but informed by mail and delivered as soon as possible. Thank you
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danielle F.
Rating: 4 out of 5
following a purchase from 17/08/2022
Best prices compared to other sites, even if we would like to have more discounts... The complete diapers are very expensive used daily...
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Olivier R.
Rating: 1 out of 5
following a purchase from 28/07/2022
Not being able to move, I chose and paid for the option of home delivery, I never received my package, it arrived in a relay point and left to its shipper, I contacted them but they would not or could not do anything.
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Response from Senup
Hello Sir, As we had discussed, the transport company GLS tried to deliver to you but the carrier claims that you were not present to receive the package. As the GLS procedure states, after an attempted delivery at home, the package is automatically dropped off at a relay point. This is what happened with your delivery. When we explained the situation to you, you told us that you wanted to cancel this order and obtain a refund. This order has been cancelled and we will proceed with the refund upon receipt of the return, as agreed. I would also like to draw your attention to the fact that you have selected GLS and not DPD as you had done for your previous orders. Sincerely, Stefania Senup Customer Service
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Francette M.
Rating: 4 out of 5
following a purchase from 26/07/2022
As usual I am very satisfied.
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laporte M.
Rating: 4 out of 5
following a purchase from 07/07/2022
good!
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Jean-François M.
Rating: 4 out of 5
following a purchase from 25/07/2022
A list of favorites associated with the account is missing
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Patrice B.
Rating: 4 out of 5
following a purchase from 21/07/2022
Competitive price on incontinence products. I would like to be able to pick up my package at a relay station rather than waiting a whole day for the carrier to come to my home.
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antoine S.
Rating: 4 out of 5
following a purchase from 05/07/2022
Very fast delivery
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Arnaud H.
Rating: 4 out of 5
following a purchase from 03/07/2022
Easy to use site, sometimes a little long to answer.
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Amara B.
Rating: 4 out of 5
following a purchase from 30/06/2022
I still have trouble using my stitches because they are not easily visible, otherwise I am overall quite satisfied
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Ginette L.
Rating: 4 out of 5
following a purchase from 20/06/2022
Good as usual
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MOHAMED S.
Rating: 4 out of 5
following a purchase from 09/06/2022
All good
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Georges R.
Rating: 4 out of 5
following a purchase from 08/06/2022
compliant order
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Rémi E.
Rating: 4 out of 5
following a purchase from 01/06/2022
Delivery time a little long but received in good conditions
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Stella B.
Rating: 4 out of 5
following a purchase from 30/05/2022
The site is well
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Georges R.
Rating: 4 out of 5
following a purchase from 03/05/2022
compliant purchase following 10 purchases
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Suad G.
Rating: 4 out of 5
following a purchase from 24/05/2022
The site is good, when I called I was recontacted the only defect few product offer and prices, but overall very good and serious as a whole. I ordered tena diapers and corp product.
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JIMENEZ N.
Rating: 4 out of 5
following a purchase from 28/05/2022
Order arrived well, correct time, quality products.
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Flavio B.
Rating: 4 out of 5
following a purchase from 29/05/2022
Navigation not nimble some trouble finding merchandise to order. Delivery a little slow in the order not indicated delivery date. Otherwise nothing to note.
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Pierre G.
Rating: 4 out of 5
following a purchase from 05/05/2022
later delivery than before
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antoine G.
Rating: 4 out of 5
following a purchase from 27/04/2022
I would like to receive an email that my order has been delivered except that I did not receive anything at my last order.
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DANIEL R.
Rating: 4 out of 5
following a purchase from 23/04/2022
Well, no problem to report
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Lucien B.
Rating: 4 out of 5
following a purchase from 07/04/2022
correct order and delivery
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Marie-Ange K.
Rating: 4 out of 5
following a purchase from 06/04/2022
Fast and serious service, just a shame to be subscribed to a newsletter and never receive news and even less promotions
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Odette G.
Rating: 4 out of 5
following a purchase from 30/03/2022
The only downside is that I arrived at my mother's house at the same time as the delivery man. The latter being bedridden could not open it. Only an email address is requested, no phone number so that the deliverer can contact us.
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